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The Future of Big Box Final
Mile Delivery
Home Delivery World 2015
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Online Buying Trends Over the Years
Industry wide ecommerce sales are growing at
more than
19% each year
In the next 4 years, overall
ecommerce sales in the retail industry
will outpace brick and mortar sales
Online sales in the furniture industry are growing at an annual rate of
9.9% , outpacing the brick and mortar retail sector.
Sources: http://mashable.com/2013/03/12/forrester-u-s-ecommerce-forecast-2017/, http://www.prweb.com/releases/2012/4/prweb9397964.htm
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2
The web is the store with no
geographic boundaries
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3
Purchasing patterns of large,
household goods is changing.
 Ecommerce is an emerging channel
 Online only e-tailers have no brick and
mortar investment
 Increased consumer comfort in buying
oversized products online
 Early adopter online shoppers are leading
this trend
 Consumers expect fast & easy returns
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The In-Home
Experience
5
Higher Consumer Expectations
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6
Dot & Bo + MXD Group
Adapt to Challenges
7
Supply Chain Challenges


Fragmented Delivery
Network

Higher consumer
expectations

Difficult to maintain end to
Inventory
end visibility
management and

Problem delivery escalations
cost control

Hidden Costs and how to

mitigate margin erosion
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Information flow
Fragmented Delivery Network
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9
End to End Visibility
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10
Problem Delivery Escalations
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11
Hidden Costs and Margin
Erosion
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12
Value to Dot & Bo
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13
Questions?
Jon Johnson
Robert Foster
Dot & Bo
MXD Group
jjohnson@dotandbo.com
925-200-5739
robert.foster@mxdgroup.com
615.948.1897
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