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181.39. Деловой английский язык. Тесты для обучающихся по программам магистратуры 032700.68 Филология В 2-х ч. Ч.2

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Copyright ОАО «ЦКБ «БИБКОМ» & ООО «Aгентство Kнига-Cервис»
c) I would be very grateful, therefore, if you could send me a list of agents –
perhaps from the yellow pages.
d) As you know, our company is planning to open a branch in Brighton.
e) I was wondering if you could help me.
f) It was a pleasure to meet you at the Trade fair last month.
g) We are now looking for office space in the town centre and we need to know the
names and addresses of some property agents.
With best wishes
Hans Seitz
Divisional Director
a. f, b, d, g, e, c, a
b. b, h, d, a, e, g, c, f
c. f, b, d, g, c, e, a
65. The letter is all mixed up. Put the sentences in the right order.
Ms P Oswald
Oak Road 28-7
Manchester SW 12
England
15 December 1994
Dear Ms Oswald
a)
b)
c)
d)
e)
f)
g)
I am afraid that I have some bad news.
Thank you very much for your letter.
I hope that this does not inconvenience you in any way.
I hope that you have completely recovered now.
Due to unforeseen problems, we are unable to deliver your order on time.
Please give my regards to Mr Wald.
We expect to be back to normal by the end of this month, so I am sure that
you will receive the goods within three weeks.
h) I was sorry to hear that you have been ill recently.
Kind regards
Mr S. Sidorov
Overseas Sales Dept
a. d, b, h, a, e, g, c, f
b. h, b, d, c, a, e, g, f
c. b, h, d, a, e, g, c, f
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66. Choose the correct word to complete the sentence. Last week he didn’t ___
to the office.
a. go
b. went
c. been
d. gone
67. Choose the correct word to complete the sentence. They are going __ their
branch in York.
a. close
b. to close
c. closing
d. closed
68. Choose the correct word to complete the sentence. She is out at the moment:
she ___ goods to the docks.
a. takes
b. is taken
c. is taking
d. took
69. Choose the correct word to complete the sentence. I look forward __ hearing
from you.
a. to hear
b. hearing
c. to hearing
d. hear
70. Choose the correct word to complete the sentence. __ report is this?
a. His
b. Who
c. Whose
d. Who’s
71. Choose the correct word to complete the sentence. __ man has got a new
position in the office?
a. Who
b. Which
c. When
d. Who’s
72. Choose the correct word to complete the sentence. They are giving ___ a
prize.
a. his
b. him
c. he
d. he’s
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73. Choose the correct word to complete the sentence. You’ll get a discount if
you __ in cash on Monday.
a. will pay
b. pay
c. would pay
d. have paid
74. Choose the correct word to complete the sentence. Have you __ to London
before?
a. been
b. gone
c. was
d. went
75. Choose the correct word to complete the sentence. Could you look at the
photocopier? ___ broken.
a. its
b. it’s
c. it’ll
d. it may
76. Match the words and phrases with the explanation
1. advertisement
2. appreciate
3. deliver
4. reply
a. to transport goods to a customer
b. to be thankful or grateful
c. something written above or before in the letter
d. to answer
Keys: 1. c; 2. b; 3. a; 4. d
77. Match the words and phrases with the explanation
1. application
2. appointment
3. availability
4. contact
a. person to ask for help or advice
b. a state of being able to take up a new job
c. choosing of someone for a position or job
d. asking for something
Keys: 1. d; 2. c; 3. b; 4. a
78. Match the words and phrases with the explanation
1. contract
2. delivery
3. network
4. project
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Altogether, it’s been a year of mixed fortunes and consolidation . We have seen
the benefits of rationalization (4) but we expect a challenging year ahead (5).
A. we’ve had some disasters
B. spending less and hoping to sell more
C. haven’t reached target
D. reached target
E. raised our prices
F. sacked people
G. no growth
H. staff reductions have saved money
I. we’re not sure we can survive
Keys: 1.f; 2.e; 3. b; 4. h; 5. i
63. Read this short report and find out what is really happening (read between
lines). Match underlined statements from the Chairman and the following
synonymic phrases.
Statements of the Chairman:
This year we have streamlined our operations and engaged in aggressive
marketing activities. Home sales have shown a strong performance (1) but
export sales have only shown moderate growth (2). At present, we’re
restructuring our overseas marketing activities.
Altogether, it’s been a year of mixed fortunes (3) and consolidation (4). We
have seen the benefits of rationalization but we expect a challenging year
ahead.
A. we’ve had some disasters
B. spending less and hoping to sell more
C. haven’t reached target
D. reached target
E. raised our prices
F. sacked people
G. no growth
H. staff reductions have saved money
I. we’re not sure we can survive
Keys: 1. d; 2. c; 3. a; 4. g
64. The letter is all mixed up. Put the sentences in the right order.
Mrs S. Weiss
Business Consultants
Green Road 23
Coventry
Surrey Britain
12 December 2013
a) Please give my regards to Steven Harris.
b) It was interesting to hear your views on our new products.
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53. If you have been working full time for several years, you will probably list
experience before education.
a. True
b. False
54. The purpose of a covering letter is to persuade the reader to invite you for an
interview.
a. True
b. False
55. In the covering letter showing is more preferable than telling.
a. True
b. False
56. The structure of sales letters is useful for organizing a cover letter.
a. True
b. False
57. There is no such thing as a negative recommendation letter.
a. True
b. False
58. Start a letter requesting a recommendation from a former supervisor with a
direct request for a recommendation.
a. True
b. False
59. Beginning the job search do everything you can to find out the name of a
person to whom you can address your letter.
a. True
b. False
60. Requesting a recommendation, ask specific questions to help recommenders
do their job.
a. True
b. False
61. Before listing their names, you should check with all the people who will
supply references.
a. True
b. False
62. Read this short report and find out what is really happening (read between
lines). Match underlined statements from the Chairman and the following
synonymic phrases.
Statements of the Chairman:
This year we have streamlined our operations (1) and engaged in aggressive
marketing activities (2). Home sales have shown a strong performance but
export sales have only shown moderate growth. At present, we’re restructuring
our overseas marketing activities (3).
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a. transport of goods to a customer’s address
b. legal agreement between two parties
c. system which links different places together, (e.g. warehouses,
affiliates, etc.)
d. plan
Keys: 1. b; 2. a; 3. c; 4. d
79. Match the words and phrases with the explanation
1. confirm
2. drop a line
3. recommend
4. urgently
a. to say that something is certain
b. to write a short letter
c. to suggest
d. immediately
Keys: 1. a; 2. b; 3. c; 4. d
80. Match the words and phrases with the explanation
1. above-mentioned
2. current
3. up-to-date
4. user
a. present
b. something written above or before in the letter
c. a person who uses something
d. informed of the latest information
Keys: 1. b; 2. a; 3. d; 4. c
81. The sentences in the letter are mixed up. Put them in the correct order.
1. Enclosure
2. Dear Sirs
3. 6 April 2013
4. We hope to hear from you soon.
5. In accordance with your request we send you our publications relating to
Machines, Models A1 and A2.
6. Yours faithfully
B.Grey
Keys: 3, 2, 5, 4, 6, 1.
82. The sentences in the letter are mixed up. Put them in the correct order.
1. 5 October 2014
1. Yours faithfully
M. Bush
2. Jones and Jones, Inc.,
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1956 Columbus Avenue
Louisville 3, Kentucky
3. Dear Sirs
4. We confirm our telephone conversation of today which we informed
you of changes on our shipping program, a copy of which new version
is enclosed herewith
5. Encl.
Keys: 3, 1, 4, 5, 2, 6
83. The sentences in the letter are mixed up. Put them in the correct order.
1. Encl.
2. 15 January 2013
3. Dear Sir
4. Messers B. Wilson&Co. Ltd.
14 Lesdenhall St
London WS 3
England
5. Yours faithfully
D. Smith
6. We enclose our price list for Motor Cycles. We hope that it will be of
interest to you.
Keys: 4, 2, 3, 6, 5, 1
84. The sentences in the letter are mixed up. Put them in the correct order.
A. Dear Mr Ehrlich
B. 26 September 2013
C. Mr Ehrlich
Alpair
CH – 1202 Geneve
D. I’m afraid I must draw your attention to the fact that I have not yet
received a refund of the travel expenses I incurred in attending the
interview, although it is now some time since I sent in the claim form
you gave me.
E. However, there is one thing that is not entirely clear from your letter.
You say that I will be entitled to four weeks’ paid holiday annually
after one year of employment. Does this mean that I shall not be
entitled to any holidays at all until 1 November next year? I would be
grateful if you would clarify this point.
F. Yours sincerely
Mary Black
G. Thank you very much for your offer of the post of Personal
Secretary. I accept the terms of employment set out in your letter, and
I look forward to startling with Alpair on 1 November.
Keys: 3, 2, 1, 7, 5, 4, 6
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c. urgency
d. ultimatum
44. What stage in a collection letter series is the statement ‘ We must take steps
to collect the amount due. This is our last request for payment… ’ best
suited?
a. reminder
b. appeal
c. urgency
d. ultimatum
45. The best way to begin the job search is to type up your cv (resume) and run
off fifty copies on high-quality paper.
a. True
b. False
46. For greater efficiency in beginning the job search, write an excellent basic
covering letter that you can copy for any job you are seeking.
a. True
b. False
47. One of the ways to begin the job search is to start reading information about
companies that do the kind of work you would like to perform.
a. True
b. False
48. Beginning the job search use the job advertisement as a guide in selecting
your selling points.
a. True
b. False
49. The functional cv arranges your experience in terms of the skills you can
present.
a. True
b. False
50. The first information at the top of your cv is your name, address and
telephone number.
a. True
b. False
51. The opening paragraph should state the specific job for which you are
applying and ask for an interview.
a. True
b. False
52. Always include a statement of your professional objective near the
beginning of your cv (resume).
a. True
b. False
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submit your name as ‘non-pay and to turn your account over to our
collection agents’’ best suited?
a. reminder
b. appeal
c. urgency
d. ultimatum
38. What stage in a collection letter series is the statement ‘ Your outstanding
(not yet paid) balance of $ 590.00 is now three weeks overdue’ ’ best suited?
a. reminder
b. appeal
c. urgency
d. ultimatum
39. What stage in a collection letter series is the statement ‘ Because you must
persuade parents to trust you with life’s most priceless assets – children –
you understand the importance of a good reputation’ ’ best suited?
a. reminder
b. appeal
c. urgency
d. ultimatum
40. What stage in a collection letter series is the statement ‘ Perhaps we can
work out an alternative payment plan by lowering the minimum monthly
installment’ best suited?
a. reminder
b. appeal
c. urgency
d. ultimatum
41. What stage in a collection letter series is the statement ‘ Purchasing a new
car is something to be proud of; we know you’ve worked hard to buy it ’ best
suited?
a. reminder
b. appeal
c. urgency
d. ultimatum
42. What stage in a collection letter series is the statement ‘ We wish to advise
you that you now owe the bank $ 350 ’ best suited?
a. reminder
b. inquiry
c. appeal
d. urgency
43. What stage in a collection letter series is the statement ‘ We have placed the
matter in the hands of our lawyers ’ best suited?
a. reminder
b. appeal
12
85. Write the letter using words and expressions below
1. yours
2. reply to
3. dated December 2
4. sirs
5. we
6. the m.v. “Volgar”
7. on October 23
8. faithfully
9. Liverpool
10. your letter
11. dear
13. to inform that
14. arrives at
Keys: 11, 4, 5, 2, 10, 3, 12, 6, 13, 9, 7, 8, 1
86. Write the letter using words and expressions below
A. yours
B. dear
C. would be obliged
D. if
E. you
F. to hear from
G. your latest catalogue
H. faithfully
I. we
J. sirs
K. could send us
L. hope
M. soon
Keys: 2, 10, 9, 3, 4, 5, 11, 7, 12, 6, 5, 13, 8, 11
87. Choose the correct words and phrases for the beginning of the letter
Dear (1 Sir / 2 Mr Smith / 3 Mr Sales Manager).
With (4 connection / 5 reference / 6 relation) to our telephone (7 dialogue / 8
conversation / 9 meeting) today, I am (10 posting / 11 enclosing / 12 including) our
latest catalogue.
I (13 deeply regret / 14 am afraid / 15 apologize) that our most up-to-date price list
is not yet available, but I shall send you one as soon as they are printed. I would
like to draw your attention to the products specifically designed for frozen foods
and which meet the most recent environmental regulations.
Keys: 2, 5, 8, 11, 15
88. Choose the correct words and phrases for the end of the letter …
If you (16 wish / 17 need / 18 like) we would be happy to supply you with any
samples you may require. If you have any further (19 doubts / 20 enquiries / 21
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questions) or would you like to arrange a meeting, please do not (22 hesitate / 23
pause / 24 delay) to (25 correspond / 26 connect / 27 contact) us again.
(28 Love from / 29 faithfully yours / 30 sincerely yours)
J P Fowls
Encl
Keys: 16, 21, 22, 27, 30.
89. Choose the correct words and phrases for the beginning of the letter
Dear Mr Green
(1 Thank you / 2 Thanks / 3 I am grateful) for your letter of September 19.
I am (4 happy / 5 pleased / 6 overjoyed) to tell you that we are interested in
ordering your environmentally-friendly packaging materials for our new range of
frozen foods.
I (7 shall / 8 will / 9 would) be grateful (10 if / 11 when / 12 that) you (13 should /
14 may / 15 could) come and see us on Friday September 29 at 10.00 a.m. to
discuss our requirements in detail.
Keys: 1, 5, 9, 10, 15
90. Choose the correct words and phrases for the end of the letter
… come and see us on Friday September 29 at 10.00 to discuss our
requirements in detail. If this date is not (16 convenient / 17 correct / 18
available), I would (19 like / 20 want / 21 appreciate) it if you could give me a
ring on 01998 443277, extention 149.
Please find (22 within / 23 inside / 24 enclosed) a map of how to get to our
factory.
C. Coherence (the smooth, clear connectedness of sentences and
ideas is especially important in persuasive letters ).
D. In a request for adjustment you might choose a persuasive
approach rather than the informal approach .
E. In rejection of credit requests a resale message, offering reader’s
benefits on other terms, constitutes the buffer.
F. This is a good beginning for a sales letter: ‘Our filing cabinets are the
best on the market today’.
33. Choose the correct answers
A. You should mention price in the first paragraph of the sales letter.
B. It is unacceptable to use abstract superlatives (‘the best that
money can buy’, etc) in a sales letter
C. High-pressure, ‘hard-sell’ tactics in a sales letter appeals to readers.
D. If you wanted to support your product with descriptive data and
with testimonials from users, you would probably put the latter
first.
E. The first thing to do in a sales letter is to get the reader’s
attention.
F. The last thing to do in a sales letter is to bring to a climax the reader’s
desire to purchase your product or service.
34. What stage in a collection letter series is the statement ‘ Just a friendly
reminder that the payment on your account has not been received ’ best
suited?
a. reminder
b. inquiry
c. appeal
d. urgency
I look (25 forward / 26 towards / 27 ahead) to meeting you on September 29.
Yours (28 See you soon / 29 Best wishes / 30 for ever)
F B Smith
Managing Director
Answers: 16, 21, 24, 25, 30
91. Match the abbreviations and their full forms
1. Messers
2. c/o
3. p.p
4. do.
5. @
6. viz.
7. PTO
a. at
b. in the place of
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35. What stage in a collection letter series is the statement ‘ Your unpaid debt of
$ 7,000 is now seriously delinquent (is socially unacceptable, breaking the
law)’ best suited?
a. reminder
b. inquiry
c. appeal
d. urgency
36. What stage in a collection letter series is the statement ‘ If special
circumstances have delayed your payments, just call me or stop in any time
during our convenient business hours) ’ best suited?
a. reminder
b. inquiry
c. appeal
d. urgency
37. What stage in a collection letter series is the statement ‘ You must have
payment of $950,50 in our office by 20 January, or we will be forced to
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27. Is this statement true or false? You can write an effective letter of complaint
without alienating the reader if you tactfully reassure him of your good-will.
a. True
b. False
28. Pick up acceptable beginnings from bad-news letters.
a. ‘Thank you for your tartan cloth order of 28 June 2013’
b. ‘I’m sorry but we cannot send you a refund on your electric garage-door opener ’
c. ‘We regret to inform you that we cannot hire you for the secretary position at
this point’.
d. ‘It was nice to see you at the trade fair. You’re certainly producing some
excellent furniture’.
29. Pick up acceptable explanations from bad-news letters.
a. Unfortunately, company policy dictates a minimum order of $5000 for credit
purpose.
b. Your background seems to be more in scientific computing than in
business application.
c. I asked your service man to be more careful but he paid no attention or else
he just can’t understand plain English.
d. The delay was apparently caused when one of our mailroom clerks by
accident shipped the order to Moscow, Russia instead of Moscow, USA .
30. Pick up acceptable rejections for bad-news letters
a. So, the answer is no, I’m afraid.
b. Therefore we prefer that you make purchases on a cash basis for the
time being.
c. Although we cannot send a replacement photocopier, we would like you
to accept the enclosed 10 percent discount coupon good on any purchase of
our equipment.
d. Thus we cannot grant your claim.
31. Pick up acceptable closings for bad-news letters
A. If you don’t hear from us within three months, you’ll know that your
application was rejected for now.
B. Thus because he knows Ms Fadeev and has a highly adaptive
personality, I warmly recommend John Brown for the exchange
programme.
C. And if you can’t do anything about the problem, just don’t bother to
write back.
D. I look forward to hearing the innovative ideas that I am sure will
come out of you conference.
32. Choose the correct answers
A. Persuasive letters are longer than informal letters.
B. Persuasive letters are best served by the direct pattern.
10
c. ditto (‘----’)
d. care of
e. plural of Mr
f. namely
g. please turn over
Answers: 1. e; 2. d; 3. b; 4. c; 5. a; 6. f; 7. g
Раздел IV Presentation
92. Match up job titles / positions with Russian equivalents
a. personal assistant
b. training officer
c. purchasing manager
d. chief designer
e. warehouse manager
1. зав. складом
2. главный конструктор
3. начальник отдела снабжения
4. методист, наставник
5. личный помощник
Keys: a. 5; b. 4; c. 3; d. 2; e. 1
93. Match up job titles / positions with Russian equivalents
a. sales director
b. personnel manager
c. production manager
d. safety officer
e. transport manager
1. начальник отдела перевозок
2. начальник отдела тех. безопасности
3. главный инженер
4. начальник отдела кадров
5. зав. отделом сбыта
Keys: a. 5; b. 4; c. 3; d. 2; e. 1
94. Match up job titles / positions with Russian equivalents
a. works manager
b. managing director
c. vice-chairman
d. export sales manager
e. office manager
1. директор филиала
2. начальник экспортного отдела
3. первый заместитель / вице-президент
4. управляющий / директор
5. руководитель предприятия
Keys: a. 5; b. 4; c. 3; d. 2; e. 1
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95. Match up job titles / positions with Russian equivalents
a. chief accountant
b. book-keeper
c. company secretary
d. receptionist
e. post-room
1. канцелярия
2. секретарь общего отдела
3. секретарь
4. бухгалтер
5. главный бухгалтер
Keys: a. 5; b. 4; c. 3; d. 2; e. 1
96. Match up job titles / positions with Russian equivalents
a. Sales Director
b. Personnel Director
c. Production Director
d. Marketing Director
e. Financial Director
1. начальник финансового отдела
2. зав. отделом сбыта
3. зав. производственным отделом
4. начальник отдела кадров
5. коммерческий директор
Keys: a. 5; b. 4; c. 3; d. 2; e. 1
97. Match up job titles / positions with Russian equivalents
a. Production Manager
b. Development Manager
c. Advertising Manager
d. Sales Manager
e. Administration Manager
1. ведущий специалист административного отдела
2. ведущий специалист отдела сбыта
3. ведущий специалист отдела рекламы
4. ведущий специалист отдела планирования
5. главный инженер
Keys: a. 5; b. 4; c. 3; d. 2; e. 1
98. Match up British job titles / positions with their equivalents in American
English
a. Chairman
b. Managing Director
c. Director
d. Accountant
e. Manager
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17. Is this statement true or false? Start a claim letter with discovery of your
problem.
a. True
b. False
18. Is this statement true or false? In claiming an adjustment use strong language
to persuade your reader.
a. True
b. False
19. Is this statement true or false? Finish your claiming an adjustment that is
very likely to be granted with another apology in order to restore credibility.
a. True
b. False
20. Is this statement true or false? In accepting an invitation you do not need to
repeat the time and place of the occasion.
a. True
b. False
21. Is this statement true or false? You begin a rejection letter positively and
postpone the ‘No’ to the end.
a. True
b. False
22. Is this statement true or false? In a bad-news letter the main idea is in an
intermediate position (indirect pattern)
a. True
b. False
23. Is this statement true or false? When you wish to convey both bad news and
good news, you start with bad news.
a. True
b. False
24. Is this statement true or false? This is a bad answer for a claim rejection
letter: ‘If you have any further question, feel free to contact me’.
a. True
b. False
25. Is this statement true or false? This is a good ending for your letter claiming
an adjustment that is very likely to be granted: ‘Again, we apologise for the
problems you experienced in understanding our documentation’.
a. True
b. False
26. Is this statement true or false? This is a buffer explanation in a letter
rejecting credit for a young applicant: ‘In today’s “tight money” conditions
and economic recession, the shortage of jobs available for young people…’
a. True
b. False
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Model EPC-18” eagle with arrow, copper, $34.95.
I would like the weather vane sent to the above address by parcel post and charged,
with any applicable sales tax and handling costs, to my VISA account (number 003
0971 A109).
Yours truly,
a. Inquiry
b. Order
c. Memo
d. A letter of complaint
9. Is this statement true or false? Although the primary purpose of routine
letters is to inform, many of them also serve to persuade.
a. True
b. False
10. Is this statement true or false? Most informational letters should be directed
and brief.
a. True
b. False
11. Is this statement true or false? Structure informational letters so that your
statement of purpose in writing comes at the climax.
a. True
b. False
12. Is this statement true or false? When you request information, asking
specific questions makes the reader’s response easier.
a. True
b. False
13. Is this statement true or false? Listing (writing names of things one after
another) is especially helpful in an order letter.
a. True
b. False
14. Is this statement true or false? Reference to method of payment and price
comes in the first paragraph of an order letter.
a. True
b. False
15. Is this statement true or false? Discount requests and orders are often
combined in one letter.
a. True
b. False
16. Is this statement true or false? The main advice for writing a thank-you
letter is to make it sound fresh and sincere.
a. True
b. False
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A. Director
B. Financial Controller
C. Vice-President
D. Senior Vice-President / Chief Executive officer
E. President
Answers: a. 5; b. 4; c. 3; d. 2; e. 1
99. The company is headed by …
a. the Managing Director
b. the Board of Directors
c. the Sales Director
d. a Sales Assistant
100.
The Managing Director is responsible to …
a. the Board of Directors
b. the Sales Department
c. the Finance Department
d. the Administration Department
101.
The Sales Department reports to …
a. the Managing Director
b. the Board of Directors
c. the Sales Director
d. a Sales Assistant
102.
The Finance Department is under …
a. the Managing Director
b. the Board of Directors
c. the Sales Director
d. a Sales Assistant
103.
The Research & Development Department is accountable to …
a. the Managing Director
b. the Board of Directors
c. the Sales Director
d. a Sales Assistant
104.
The Administration Department reports to …
a. the Managing Director
b. the Board of Directors
c. the Sales Director
d. a Sales Assistant
105.
The Sales Director is supported by …
a. the Board of Directors
b. the Managing Director
c. Sales Assistants
d. Sales Executives
106.
The Sales Director is assisted by …
a. the Board of Directors
b. the Managing Director
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c. a Sales Assistant
d. Sales Executives
107.
The Managing Director is responsible for …
a. running the company
b. investigation the market and promotion of new products
c. accounting
d. new product development
108.
The Sales and Marketing Department is responsible for …
a. running the company
b. investigation the market and promotion of new products
c. accounting
d. new product development
109.
The Research and Development Department is in charge of …
a. running the company
b. investigation the market and promotion of new products
c. accounting
d. new product development
110.
The Finance Department is responsible for …
a. running the company
b. investigation the market and promotion of new products
c. accounting
d. new product development
111.
The Administration Department is in charge of …
a. running the company
b. investigation the market and promotion of new products
c. the Personnel
d. new product development
112.
Match the English verbs with their Russian equivalent
a. to run the company
b. to be accountable to smb.
c. to be responsible for
d. to be in charge of smth.
e. to report to smb.
f. to assist smb.
1. помогать кому-либо
2. докладывать кому-либо
3. отвечать за что-либо
4. быть ответственным за
5. быть подотчётным кому-либо
6. руководить компанией
Keys: a. 6; b. 5; c. 4; d. 3; e. 2; f. 1
7. What type of letter is it?
Dear Mr. Greenbaum:
I am taking a course in Principles of Advertising at Smithville Community
College in Smithville, Ohio, and I am doing my term project on the ways in
which American automobile manufacturers are now competing in the small-car
market.
I would therefore greatly appreciate your sending me the following
specifications on the new RX-7:
1 Fuel economy statistics
2 Technological advances (such as steering system, brake system, and engine
capacity)
3 Available options
I would also find it very helpful if you told me in which magazine (or other
mass media) you began your advertising campaign.
I am certain my classmates will find this information extremely interesting. I
will be sure to send you a copy of my report as soon as it is complete.
Respectfully yours,
a. Inquiry
b. Memo
c. A letter of complaint
d. A letter of rejection
8. What type of letter is it?
250 Commonwealth Avenue
Boston, Massachusetts 02118
February 14, 20_
Cape Cod Ornaments, Inc.
94 State Road
West Yarmouth, Massachusetts 02757
Dear Sirs:
I have seen your ad in the Boston Globe of Sunday, February 12, and would like to
order the following weather vane:
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6.
What type of letter is it?
MAHONEY AND MILLAN, INC
1951 Benson Street
Bronx, New York 10465
May 2, 19_
RBM Manufacturing Company, Inc.
4022 Ninth Avenue
New York, New York 10055
Dear Sirs:
We intend to purchase a new office copier before the end of the fiscal year. We
would like to consider an RBM copier and wonder if you have a model that would
suit our needs.
Our office is small, and a copier would generally be used by only three secretaries.
We run approximately 3, ooo copies a month and prefer a machine that uses
regular paper. We would like a collator, but rarely need to run off than 25 copies at
any one time.
We would also like to know about your warranty and repair service.
Since our fiscal year ends June 30, 19_, we hope to hear from you soon.
Sincerely yours,
William Wilson
Office Manager
WW/sw
a. Inquiry
b. Memo
c. A letter of complaint
d. A letter of apology
6
113.
Match the verbs describing financial matters with their translation
to owe to smb.
1. to borrow from
2. to save on
3. to earn from
4. to waste on
5. to spend on
6. to invest in
a. вкладывать во что-либо
b. тратить деньги на что-либо
c. потерять деньги на чем-либо
d. заработать на чем-либо
e. сэкономить на чем-либо
f. занимать у кого-либо g. задолжать кому-либо
Keys: 1. g; 2. f; 3. e; 4. d; 5. c; 6. b; 7. a
114.
We invested a lot of money … the business.
A. in
B. on
C. to
D. from
115.
We spent a lot of money … training courses.
A. in
B. on
C. to
D. from
116.
We wasted a lot of money … unnecessary equipment.
A. in
B. on
C. to
D. from
117.
We earned a lot of money … our overseas investment.
A. in
B. on
C. to
D. from
118.
We saved a lot of money … our energy bills.
A. in
B. on
C. to
D. from
119.
He gave a lot of money … charity.
A. in
B. on
C. to
D. from
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120.
He borrowed a lot of money … the bank.
A. in
B. on
C. to
D. from
121.
He owed a lot of money … our suppliers.
A. in
B. on
C. to
D. from
122.
He made a lot of money … the sale of his properties.
A. in
B. on
C. to
D. from
Раздел VI Meetings and discussions
123.
Match the words describing meetings and discussions with their
translation
1. agenda
2. the Minutes
3. is attached to smth
4. items
5. matters arising
6. resolved
7. any other business
a. текущие вопросы
b. вопросы повестки
c. прилагается
d. повестка дня
e. протокол
f. постановили
g. разное
Keys: 1. d; 2. e; 3. c; 4. b; 5. a; 6. f; 7. g.
124.
Match the words describing meetings and discussions with their
translation
1. to chair the meeting
2. an estimate
3. a replacement
4. Company Secretary
5. Limited company
6. Management
7. to take the minutes
a. вести простокол
b. руководство, администрация
28
I can come for interview at almost any time, provided I have at least three days
notice.
Yours sincerely
Peter Ivanov
a. A letter of rejection
b. A letter of complaint
c. A letter of apology
d. A covering letter
4. What type of letter is it?
To:
Sandra Parr, secretary
From:
David Spencer, Managing Director
Date:
15 September
Subject:
We’re expanding so fast and there have been so many staff changes recently that
the many staff changes recently that the telephone list is a mess. Can you retype it
alphabetically please? With the new extension numbers
Thanks D. S.
a. A letter of rejection
b. A letter of complaint
c. A letter of apology
d. Memo
5. What type of letter is it?
To:
All staff
From:
David Meiners, Personnel Department
Date:
1 September
Subject: Staff welfare
I am available to see staff on Tuesday and Friday between 10.00 and 11.30 in my
office. I can also see staff by appointment.
My office is room 206 on the second floor. Come out of the lift and take the
corridor on the right.
a. A letter of rejection
b. A letter of complaint
c. A letter of apology
d. Memo
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EB/hw
a. A letter of rejection
b. A letter of complaint
c. A letter of apology
d. A persuasive letter
2. What type of letter is it?
Dear Sir or Madam
Last week I bought a pocket calculator at your branch in Cheltenham. It seemed to
work in the shop. When I got home, I found that it was faulty. It adds and subtracts
perfectly well, but it doesn’t divide or multiply. I took it back to your branch in
Turnbridge Wells but they refused to exchange it, saying that I would have to
return it to the branch where I bought it. This is impossible because I don’t live in
Cheltenham. Please find enclosed the calculator together with the receipt, showing
price and date of purchase, and manufacturer’s guarantee.
c. акционерная компания с ограниченной ответственностью
d. один из директоров компании, ответственный за проведение заседаний
Совета директоров
e. замена
f. председательствовать
g. предварительный подсчет
Keys: 1. f; 2. g; 3. e; 4. d; 5. c; 6. b; 7. a.
125.
Match the words denoting the most important elements of negotiations
with their translation
1. Identity
2. Message
3. Offer
4. Conflict
5. Settlement
Yours faithfully
a. предложение
b. установление личности
c. сообщение
d. разногласия
e. разрешение конфликта
Keys: 1. b; 2. c; 3. a; 4. d; 5. e.
126.
Match the language and intentions at Meetings and Discussions
1. Persuading ( убеждение)
2. Interrupting ( прерывание)
3. Taking the floor ( предоставление слова)
4. Avoiding misunderstanding ( стремление уточнить)
5. Asking for further information ( запрос дополнительной информации)
6. Offering a compromise (предложение компромисса)
7. Evading the issue ( уклонение от темы)
C. R. Sketch
a. A letter of rejection
b. A letter of complaint
c. A letter of apology
d. A persuasive letter
3. What type of letter is it?
Flat 54, Lenin Av. 16
Moscow, Russia.
26 May 2013
Ms Helen Ferns
Kalinin Av 34
Newtech Branch
In Russia, Moscow
a. Could you be a little more specific/precise?
b. We are prepared to … on condition that …
c. I’m afraid I’m not in a position to comment on that just yet
d. I wonder if I could comment on that last point?/May I come in at this point?
e. Have you taken into account…?
f. I don’t want to interrupt, but…
g. I’m afraid I’m not quite clear what you mean by that
Keys: 1. b; 2. g; 3. d; 4. a; 5. h; 6. f; 7. c
Dear Ms Ferns
Application for the post of Divisional
Software Engineering Manager
I saw your advertisement in Moscow News and I would like to apply for this post.
Enclose a copy of my new cv.
You may contact the referees at any time.
4
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Литература
a. Астафурова Т.Н. Your key to successful cooperation. – Волгоград, 1995.
b. Антонов О.И., Филатова Е.А. Деловое письмо на английском языке. –
Тверь, 1992.
Раздел III Letter writing B
1. What type of letter is it?
SPRINGFIELD’S
Department Store
500 East Graham Street
Westport, New Brunswick
In Business Since 1875
Mr Roger Preston
568 Cummings Avenue
Westport, New Brunswick
Telephone 277-8813
24 February 2013
Dear Mr Preston:
I have received your letter of 18 February and I fully understand why you are
complaining. I would like to apologise sincerely for our mistakes in billing and for
the behaviour of a member of our staff.
Springfield’s has always been proud of its reputation and has always insisted that
its service be friendly and its customers be well served. We are always
embarrassed if we receive complaints, but we are grateful to you for your letter
because it will help us correct this situation and make our service even better. I can
promise you that if you decide to reopen your account with us, we will not let these
incidents happen again. we are now changing to machines for all our billing, and I
can assure you that from now on, you will always receive your bills on time. I have
instructed the accounts department to credit your account for the amount of the
service charges paid by you in the last four months.
Until I hear from you, I am personally holding your cards, which can be sent back
to you in less than a week. All I need is a short note or phone call from you. We
hope we will be able to serve you again and are looking forward to hearing from
you in the meantime.
Sincerely yours
Edward Black
Assistant Manager
Customers’ Accounts
Department
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Составитель канд. филол. наук, доц. Н.А. Акименко
Деловой английский язык. Тесты для обучающихся по программам
магистратуры 032700. Филология. В 2-х ч.: Ч. 2 / Калм. ун-т; Сост.
Н.А. Акименко. – Элиста, 2013. – 32 с.
Настоящее издание представляет собой тестовые задания на
английском языке для оценки уровня усвоения по аспекту деловая
профессиональная коммуникация. В тестовых вопросах оцениваются
языковые знания, речевые умения и навыки при обмене профессиональной
информацией, сотрудничестве с деловыми партнерами. Рекомендуется
магистрантам, изучающим деловой английский язык, для подготовки к
межсессионной аттестации по деловому английскому языку в режиме
тестирования.
Утверждено
учебно-методической
факультета КалмГУ.
комиссией
гуманитарного
Рецензент канд. филол. наук, доц. Г.С. Биткеева
2
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Министерство образования и науки Российской Федерации
_____
Федеральное государственное бюджетное
образовательное учреждение
высшего профессионального образования
«Калмыцкий государственный университет»
ДЕЛОВОЙ АНГЛИЙСКИЙ ЯЗЫК
Тесты для обучающихся по программам магистратуры
032700. Филология
Часть 2
Подписано в печать 19.12.13. Формат 60х84/16.
Печать офсетная. Бумага тип. № 1. Усл. п. л. 1,86.
Тираж 2 экз. Заказ 2391.
Издательство Калмыцкого университета.
358000 Элиста, ул. Пушкина, 11
32
Элиста 2013
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