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Grievances and Complaints: Learn How to - AHC Media LLC

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Grievances and Complaints: Learn How to Resolve Them
Monday, September 26, 2011 1:00 – 2:30pm ET
Continuing Education Information
You must make copies of this continuing education information sheet BEFORE the webinar begins and
distribute to all participants.
AHC Media is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s
Commission on Accreditation.
Credit Designation
This activity has been approved for 1.5 nursing contact hours using a 60-minute contact hour.
Provider approved by the California Board of Registered Nursing, Provider # 14749, for 1.5 Contact Hours.
This activity is valid September 26, 2011 through October 26, 2011.
Sue Dill Calloway, RN, MSN, JD is a nurse attorney and medical legal consultant in Dublin, OH. She has been a
medical legal consultant for more than 25 years. She has presented many educational programs for nurses, physicians,
and other health care providers. Some of the topics include: nursing law, HIPAA medical record confidentiality, Joint
Commission issues, CMS issues, medication/medical errors, documentation, pain management, federal laws for
nursing, patient safety, and other similar topics.
Planning Committee:
Sue Dill Calloway, RN, MSN, JD, Medical Legal consultant, Dublin, OH.
Kay Ball, RN, PhD, CNOR, FAAN, Periop Consultant/Educator, K&D Medical Inc., Lewis Center, OH.
Kimberly Byer-Clark, Audio Conference Manager, AHC Media, Atlanta, GA.
Regenia Sims, Continuing Education Compliance Director, AHC Media, Atlanta, GA
Financial Disclosure
It is the policy of AHC Media that all faculty participating in continuing education activities disclose to the audience in
advance of the activity any consultant, stockholder, speakers’ bureau, research, or other financial relationships with
companies having ties to this field of study. We disclose that Sue Dill Calloway, RN, MSN, JD, Kay Ball, RN, PhD,
CNOR, FAAN, Regenia Sims, and Kimberly Byer-Clark report no such financial relationships.
Intended Audience
Chief Executive Officer (CEO), Chief Operating Officer (COO), Chief Nursing Officer (CNO), Chief Medical Officer
(CMO), Board Members, Joint Commission Coordinator, Quality Improvement Coordinator, Risk Managers, Nurse
Educator, Patient Safety Officer, Emergency Department Manager, Nurse Managers/Supervisors, Compliance Officer,
Consumer Advocates, Staff Nurses, Clinic Managers, Medical Department Nurse Manager, Surgery Department Nurse
Manager, OR Nurse Director, ICU Nurse Director, CCU Nurse Director, Outpatient Director, Lab director, Policy and
procedure committee, Ethicist
At the conclusion of this webinar, participants will be able to:
1. Discuss why hospitals that receive reimbursement for Medicare patients must follow the CMS Conditions of
Participation on grievances.
2. Identify CMS grievance regulations, including the requirement to have a grievance committee.
3. Describe why the hospital board must approve the grievance policy and procedure.
4. Explain why, in most cases, the patient must be provided with a written notice that includes the steps taken to
investigate the grievance, the results, and the date of completion.
Continuing Education
To receive 1.5 hours of CNE credit for attending the live webinar, please complete the evaluation and post-test located
at this link by October 26, 2011:
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