close

Вход

Забыли?

вход по аккаунту

?

How to trigger communication in large organizations? - IIK

код для вставки
How to trigger communication in large organizations?
Dana Poul-Graf
Our topic тАУ My briefing
Kdy┼╛ intern├н komunikace zrovna nefr─Н├н, je t┼Щeba ji
o┼╛ivit. Ale kdo to m├б ud─Ыlat, a hlavn─Ы
jak? Odpov─Ыdnost za funguj├нc├н intern├н komunikaci
maj├н p┼Щedev┼б├нm mana┼╛e┼Щi тАУ na nich to toti┼╛
v┼бechno stoj├н. A nejen ti nejvy┼б┼б├н, ale p┼Щedev┼б├нm
st┼Щedn├н a ni┼╛┼б├н management, proto┼╛e pr├бv─Ы jeho
p┼Щ├нslu┼бn├нci nejv├нce jednaj├н s liniov├╜mi pracovn├нky a
m─Ыli by jim p┼Щed├бvat v┼бechny informace d┼пle┼╛it├й
pro chod firmy i pro jejich pr├бci.
Co s t├нm? Co m┼п┼╛e pomoci? Jak m┼п┼╛e
veden├н firmy komunikovat se st┼Щedn├нm a
ni┼╛┼б├нm managementem a motivovat jej ke
kvalitn├н pr├бci? Jak├б jsou tu ├║skal├н a rizika?
Jak├й n├бstroje pou┼╛├нvat, aby mana┼╛e┼Щi se
sv├╜mi pod┼Щ├нzen├╜mi komunikovali spr├бvn─Ы a
organizace firmy jela jako po m├бsle?
IIK, Prague, September 2013
For Internal Use | Page 2
What do I want to offer you today?
MY THOUGHTS
PRACTICAL EXAMPLE
PERSONAL TIPS
IIK, Prague, September 2013
For Internal Use | Page 3
Yearly Business Cycle
Communication is KEY in the business process тАж
Welcome messages
(Video from MD, Email
announcement, webcast тАж)
New Year
This is how we have done and
thank you!
This is what we will do and
this is how!
(survey communication)
Evaluation
of results
Evaluation & Target
Setting
(Management Cascade &
Employee Dialogues)
Performance
DonтАЩt forget the yearly survey!
It is time to see whether we
have done as we think we did.
(survey communication)
Employee Opinion
Survey & Business
Partner Satisfaction
Survey
How we have done so far and
what to focus on
(ITS Global Management
Conference)
Mid Year Evaluation
тАж but is it part of the business process?
IIK, Prague, September 2013
For Internal Use | Page 4
What am I talking about?
Target Agreements
IIK, Prague, September 2013
&
For Internal Use | Page 5
Competency Assessments
What you canтАЩt measure you canтАЩt manage.
IIK, Prague, September 2013
For Internal Use | Page 6
What to do when you already do well тАж
EXAMPLE OF SUCCESS
IIK, Prague, September 2013
For Internal Use | Page 7
ITS Global Management Conference 2013 тАУ Example of
Success
2nd place IIK Grand Prix 2012
1st place FEIEA Awards 2012
IIK, Prague, September 2013
For Internal Use | Page 8
What did they call for?
What doesnтАЩt work
What does work
Early start in PRG and late end in
CBJ
Generally event and format highly
appreciated
Long presentations, too short and not
frequent breaks
Possibility to meet other colleagues
across departments and spend some
time together
Workshops/Discussion Groups: no
time to bring real value and outcome
External guests from DPDHL
business side
Little interactivity
Voting
Lack of spontaneous networking
Videos showing authentic ITS culture
IIK, Prague, September 2013
For Internal Use | Page 9
ITS Global Conference 2013 - Main objective
How should participants of ITS Global Conference 2013 leave the event?
Engaged, inspired through relevant discussions and experience exchange,
knowing where we are jointly going, what we need to focus on and
understanding their/their teamтАЩs contribution to fulfilling the expectations of
the Group for IT Services in 2013.
This includes:
тАвтАп Creating platform, that is suited for individual learning, exchange and discussion
тАвтАп Enabling individual learning and strengthening joint understanding of our
strategy and roadmap
тАвтАп Increasing relevancy by personal discussion with peers more focus on
information exchange тАУ less on formal presentations (Open Fair).
тАвтАп Networking and sharing opinions (Voting, Table discussions)
IIK, Prague, September 2013
For Internal Use | Page 10
Open Fair Concept
├аяГатАп Convenient times in both locations
├аяГатАп Topics chosen тАУ paint points of Employee Opinion Survey
├аяГатАп Facilitators/moderators = Subject Matter Experts appointed by Sponsor of topics on
board member level
├аяГатАп Facilitators fully responsible for content and form (limited)
├аяГатАп 2x 1.5 hour of discussion
├аяГатАп Real тАЬfairтАЭ feeling with networking and people coming and going
├аяГатАп Management present and engaged, but not leading
├аяГатАп Customer representative present and free for informal discussion
IIK, Prague, September 2013
For Internal Use | Page 11
Open Fair
Let┬┤s have a look on how it went....
IIK, Prague, September 2013
For Internal Use | Page 12
Feedback Forms
Response Rate
Prague: 119 / 130 = 91,5%
Cyberjaya: 33 / 38 = 86,8%
IIK, Prague, September 2013
For Internal Use | Page 13
I ┬аknow ┬аwhere ┬а I ┬аunderstand ┬а
we ┬аare ┬а
my ┬аteamтАЩs ┬а
headed ┬аand ┬а contribu=on ┬а
what ┬аwe ┬аneed ┬а
to ┬аthe ┬а
I ┬аfeel ┬аengaged ┬а
and ┬а
I ┬аfound ┬аa ┬аnew ┬а to ┬аfocus ┬аon ┬аto ┬а organiza=onтАЩs ┬а
empowered ┬а inspira=on ┬а
get ┬аthere. ┬а
success. ┬а
Conference Objectives
Rating: Worst - 1 Second worst - 2
0% ┬а
IIK, Prague, September 2013
10% ┬а
20% ┬а
30% ┬а
40% ┬а
Neutral - 3 Second best - 4
42%
56%
52%
54%
50% ┬а
For Internal Use | Page 14
60% ┬а
70% ┬а
80% ┬а
Best rating - 5
49%
40%
28%
39%
90% ┬а
100% ┬а
Conference Progress 1/2: Comparison (Positive Rating)
Worst - 1 Second worst - 2
Rating:
Overall ┬а
Format ┬а
2012 ┬а
Team ┬а
Organiza=
Support ┬а Moderator ┬а
on ┬а
2012 ┬а
Workshop ┬а
/ ┬аOpen ┬а
Fair ┬а
2012 ┬а
Global ┬а
Awards ┬а
+22%
+37%
+8%
+7%
+15%
+15%
0% ┬а
10% ┬а
40% ┬а
50% ┬а
60% ┬а
90% ┬а
29%
42%
53%
49%
42%
33%
65%
48%
38%
29%
65%
2012 ┬а
NOT AVAILABLE
24%
74%
40%
2012 ┬а
44%
2013 ┬а
2012 ┬а
2013 ┬а
80% ┬а
48%
51%
2012 ┬а
2013 ┬а
70% ┬а
Best rating - 5
17%
45%
2013 ┬а
2013 ┬а
30% ┬а
61%
2013 ┬а
2013 ┬а
20% ┬а
Neutral - 3 Second best - 4
47%
19%
54%
26%
IIK, Prague, September 2013
14%
69%
For Internal Use | Page 15
100% ┬а
Feedback received from audience
тАЬIt should be
extended to all
employeesтАЭ
тАЬOpen Fair is a
great opportunity
to network and
get engaged!тАЭ
тАЬIt is a great opportunity
to have an open
discussion with
SMEsтАЭ (depth and topics
of discussion controlled by
participants)
We found a new format for all employees!
IIK, Prague, September 2013
For Internal Use | Page 16
Always End on a Positive Note
This was the most motivating and relevant global
conference I have attended.
IIK, Prague, September 2013
For Internal Use | Page 17
What works for me тАж
MY TIPS
IIK, Prague, September 2013
For Internal Use | Page 18
What works?
тАвтАп Be part of business process and use same business principles:
measure, listen to feedback, grow a thick skin and
continuously improve!
тАвтАп DonтАЩt be afraid of experiments!
You canтАЩt expect different results, if you do the same thing.
тАвтАп Create dialogue platforms:
People want to talk to each other! тАж
and then also to management тАж
тАвтАп Choose your fights!
тАвтАп Create strong relationships
тАвтАп Be visible and assertive
тАж and never give up!
IIK, Prague, September 2013
For Internal Use | Page 19
Mahatma Gandhi:
тАЬYou must be the change you wish to
see in the world.тАЭ
IIK, Prague, September 2013
For Internal Use | Page 20
Документ
Категория
Научные
Просмотров
7
Размер файла
4 550 Кб
Теги
1/--страниц
Пожаловаться на содержимое документа