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Information about the Practice How to Book an Appointment The

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Information about the Practice
Lichfield Surgery:
Appointments from 8.00am– 6.00pm with a
commuter surgery from 6.30pm to 8.00 pm on
Tuesday evenings.
Appointment Line……………………01543 440812
General Enquires and Visits…… .01543 440819
How to Book an Appointment
The Appointment System Explained
In order to provide the best possible care it is helpful to
know what your appointment is for so, if you feel able,
please tell the receptionist when booking.
We aim to meet the needs of all our patients by offering
a flexible appointment system, the appointment options
available to you are:
Online: A convenient way for our patients to book a nonurgent appointment with a doctor, or request a repeat
prescription, is online at Please visit
the surgery and ask a receptionist to register you for this
Pre-Bookable: A number of appointments are
bookable up to 4 weeks in advance, these appointments
allow you to book an appointment at a time convenient
to you. They are often required for medication reviews
and for medical issues of a non-urgent nature.
Over the Phone: For an appointment at our Lichfield
practice, please telephone from 8am– 6.30pm Monday to
Friday and, for an appointment at our Whittington practice,
please call from 8am– 12.30pm Monday to Friday.
Same Day Appointments: A large number of
appointments are available to book on the day by calling
our appointment line from 8am. These appointments are
with the available GP or an Advanced Nurse Practitioner
on that day and not necessarily with the doctor of your
choice. As Doctor’s availability can vary from week to
week we recommend that you become familiar with
more than one member of our medical team.
Emergency Line…...………………..01543 440800
Whittington Surgery:
Appointments from 8.00 am– 12.15 pm with a
commuter surgery from 7.30am to 8.00 am on
Monday mornings.
Appointment Line...………………..01543 440811
General Enquiries and Visits…….01543 440811
The demand for appointments varies from day to day and
we receive a high volume of calls during the morning so, if
you require an advance pre-bookable appointment or test
results, please call after 11am.
Urgent Calls after 1pm…………...01543 440800
The Partners:
Dr. Jacqueline Wakeman, MBChB DRCOG, DFSRH,
Mrs. Rosie Jones, R.G.N, MSc in Advanced Nursing
Dr. Rachael Ford, MBChB, MRCGP, DFFP, LoC-IUT,
Dr. Torquil Duncan Brown BSc, MBChB, MRCGP,
Dr. Ajaz Ahmed, BMedSci, MBChB, MRCGP, DCH,
Dr. Sandeep Geeranavar, MBChB, MRCGP, BSc
Please also note that we are unable to take prescription
requests over the telephone.
At the Surgery: The Lichfield surgery is open Monday to
Friday between 8am and 6.30 pm, you can request an
appointment by visiting the surgery during these times and
asking a member of our receptionist team to help you.
You can also submit your repeat prescription requests at
the surgery, these will be processed within two working
days and will be available for collection from 12.30pm.
Role of Nurse Practitioners: Mrs Rosie Jones,
Melanie Hayward and Elizabeth Earnshaw are Advanced
Nurse Practitioners (ANPs). This means that they have
done additional post graduate training to a Masters of
Science level (MSc) to be able to diagnose illnesses,
prescribe medications and refer on to hospitals. Should
they feel they need a second opinion about a patient,
from a doctor, they will arrange this for the patient at
the time of the appointment.
The Nurse Practitioners run a same day service from the
main surgery Monday to Friday. Receptionists can book
patients in for an appointment with an ANP, from 8am
on the day, by calling the Lichfield appointment number.
This is a useful service for patients with urgent
problems who feel they need to be seen that day.
Appointments continued...
Practice Nurse Appointments
Emergency Surgery Lichfield:
These appointments are for patients to see a doctor
on an emergency basis only, they are bookable from
8am on the day by calling the Lichfield appointment
The Practice employs a team of nursing sisters who run the
practice treatment rooms, they provide a wide range of
services such as:
Telephone Consultations: Some problems can be
dealt with over the telephone, the receptionist
answering your call may ask you some basic
questions to determine this. A call back from a doctor
or an ANP can be arranged if you require non-urgent
medical advice.
Home Visits: If you are too unwell to attend the
surgery you can request a home visit, please try and
call our General Enquires and Home Visit Line before
11am. When prompted please provide your name,
address and contact telephone number. Some
information about your symptoms helps the doctors
prioritise the order of their visits.
Blood tests: Available Monday-Friday before 12.30pm and
also Wednesday and Friday afternoons before 4.30pm. If
you have been told you need a fasting blood test please
mention this when booking your appointment.
Blood Pressure checks: Simple blood pressure checks
are available at any time with a nurse. However, if you
have been invited to attend a Hypertension review there is
a specialist clinic on Monday between 2– 4pm; please
inform the receptionist if you have received a letter to
Heart/CHD reviews: Reviews can be done at any time
but we encourage you to attend our specialist Heart Clinic
on Thursdays between 2– 4pm.
Diabetic Checks: Available Monday-Friday before
12.30pm and also Wednesday and Friday afternoons before
Cancellations: Unfortunately people fail to attend
their pre-booked appointments. There is always a
high demand for appointments, if you cannot attend
please let us know as soon as possible, either by
phoning the surgery, or by using our text cancellation
service on 07889026561. Please include your full
name, D.O.B and the time and date of appointment
in your text.
Our nursing team also provide services such as:
Ear syringing, Asthma checks, COPD reviews, Dressings,
Swabs, Smear tests (requires a letter of invitation) and
Spirometry tests.
Out of Hours: If you need a doctor out of hours
please telephone 01543 440800 or
0300 7900 247, your call will be transferred to a
call centre where your problem will be assessed.
Contraception and Sexual Health: Dr Wakeman
provides a specialist contraception clinic at the Lichfield
practice; you can also make an appointment with one of
our ANP’s or Doctors at any time for contraception advice.
Further Information: If you require any further
information about the practice please visit the main
surgery or visit our website at
Travel Vaccinations: The Lichfield practice is a registered
Yellow Fever Centre. Patients can check what vaccinations
they need for their travels by completing a holiday form
two weeks prior to travel.
Additional Services:
Smoking Cessation: The practice employ specially
trained nurses who provide a complete stop smoking
Appointment Guide
Appointment Number:
Lichfield: 01543 440812
8am– 6.30pm
Whittington: 01543 440811
8am– 12.30pm
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