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How to CHoose a Professional roofing ContraCtor - Calgary

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SUMMER 2011
4653 Macleod Trail S.W., Calgary, Alberta T2G 0A6
Tel: (403) 265-6055 • Fax: (403) 265-9696 • www.crra.ca
How to Choose a Professional Roofing Contractor
By Carmen Gerrard, RN, BScN, MS
Roof application, repair or replacement is a costly but necessary part of developing and maintaining your investment,
whether it is a home, business or multi-million dollar complex. Failure to do so results in costly repairs that could have
been avoided if you trusted your professional roofing contractor to help you with those decisions in the first place. Thus,
given the time and dollars associated with this project, it is imperative that the right roofing contractor be chosen.
As the co-owner of a full service roofing company in Calgary I’m also very aware of the issues in the roofing industry.
The big one being that there are no legal requirements that must be met before you can claim to be a roofing contractor.
Thus anyone with a truck and a little bit of knowledge can quote your roof. These people underbid the professionals,
making it very tempting for the consumer to choose them. However, this route is not cheaper in the long run.
The issue being, once the work is done and paid for, there
is nobody who will stand behind the work. Manufacturers
will void their material warrantee if the product is not applied
according to product application guidelines. Should you run
into problems, you won’t be able to locate the contractor right
after the roof has been completed, let alone five years later.
Should you be applying or replacing commercial roofing
product, I can also guarantee that the roofing contractor
won’t mention the need for an ongoing maintenance program
to extend the life of your new roofing system.
Where do you start? One of the best ways to proceed is
contact your local roofing material supply company(s) and ask
them to recommend some professional roofing contractors.
When a roofing system fails, they get the call so they know
who’s applying those systems correctly and who is not. After
getting a few names I would encourage you to prequalify your
roofing contractor. Your criteria may vary according to the job
requirements, but all professional roofing contractors should
be able to provide you with the following:
Permanent Place of Business
Confirm that your contractor is well established with a
permanent address, telephone number and GST number.
A professional has these readily available.
Affiliated with an Industry Organization
Ask the contractor if his company is a member of
an industry organization such as the Alberta Allied
Roofing Association or the Alberta Roofing Contractors
Association. Involvement in a professional organization
tends to keep a contractor better informed about the latest
developments and issues in the industry.
1
Certified Journeyman Roofer
Ensure there is a certified journeyman roofer on staff and
that the company is committed to the ongoing education of
their employees. There are many different roofing systems,
applications and products to choose from. A professional
roofing contractor is familiar with these options and will
help you make the best decision for your building and
budget.
Certificate of Recognition
The Alberta Construction Safety Association provides a
Certificate of Recognition (COR) to those organizations
who meet their safety standard requirements.
Worker’s Compensation Account
In addition to being COR, the roofing contractor should
have an active Worker’s Compensation Account. The
consumer becomes liable for a work related accident if the
roofing contractor does not have the appropriate safety
programs in place.
Licensed and Insured
Ask to see the roofing contractor’s Business License and
proof of insurance; a commercial roofing contractor should
have a five million dollar liability policy, a residential
roofing contractor requires at least a two million dollar
liability policy. If a contractor is not properly insured, the
consumer may be liable for accidents that occur on the
property.
Application Expertise
Have your contractor list the roofing manufacturers
with which his firm has licensed or approved applicator
agreements. Some materials require special application
expertise to provide a quality roof system that will last.
(Continued on Page 5)
Calgary Residential Rental Association - Summer 2011
President’s
Message
Editor’s
Notes
Keith McMullen
Tim Sommer
Let me begin by congratulating all of the Award recipients
who were honoured at this year’s Awards celebration and
gala event on June 10th. I am aware of the selection difficulty
that the Award’s Committee had this year as a result of the
large number of quality nominations. To those who were not
successful this year, I encourage you, or those who nominated
you, to submit your updated nominations next year.
I believe we are all starting to notice the change in the rental
market. Vacancies are on a downward trend from the highs
we have experienced since 2008 and this means a healthier
and more balanced marketplace. Rent increases are still very
moderate, while at the same time our costs continue to increase.
It appears that the job market is also improving. If predictions
are correct, we could see an increase in our in-migration
numbers as job seekers from across Canada return to Alberta in
search of jobs, particularly with the oil and gas industry. While
we don’t anticipate another �boom’ like we saw a few years ago,
we are hopeful for a moderated return to normalcy. See Tim
Sommer’s Editor’s Notes as he touches on this subject.
Beware, Be Cautious, and Be Prudent
During a recent trip to Toronto, I was pleased to hear
a recurring comment - “Calgary is back”.  Good news
indeed. В Like it or not, we need those in Central Canada to
believe this in order for it to be official. В And there have been
some exceptional events - for example, rather than a 20%+
vacancy rate in the office market, it is about 10%, with over
1.2 million square feet of leasing activity downtown in Q1,
much of this being renewals by such notables as Suncor
and Enbridge. В Already, discussions centre around who
will build the next office tower, given a lack of available,
contingent AA space. В At the same time, leasing activity
is also increasing in the industrial market. В With respect
to our industry, everyone I talk to is pleased to report
that occupancy levels are improving. В In fact, a number of
developers are contemplating building new rental apartment
projects.  We’ll update you on this again in future issues;
for now, we should all pay attention to employment
statistics and migration numbers - predecessors to the
next run upward for the multi-residential market. В It will
happen quickly, so be ready.
I would like to draw to your attention that when the Boom hit
in mid 2006 and lasted into early 2008, many of our members
at that time did not renew their memberships, saying they
were too busy to take advantage of the benefits the Association
had to offer. This was in fact when we needed their support
more than ever. For it was during this time as most of you will
remember that there was incredible pressure and loud calls for
RENT CONTROLS. The Association was front and centre
during the debate looking out for the interests of all landlords
– and this included those who were not members, as they
benefited too. This was a very expensive undertaking.
We know all too well from past experience in this Province
(mid-1970’s) and from other Provinces, the devastating affect
Rent Controls can have on the industry. We recognize that
once they are in, they are very hard to get rid of and will likely
last forever. Rent Controls do not benefit anyone – landlords,
tenants or service companies.
Rent Controls are not the only boogeyman in the closet. It was
just a short time ago that we learned of a proposed change to
the Rules of Court that would have eliminated the �Writ of
Possession’ and required landlords to hire a civil enforcement
bailiff to serve all �Orders of Possession’. Think about that!
Every time you seek to terminate a tenancy through the courts
or RTDRS and you get an �Order of Possession’, instead of
serving the order on the tenant as you have always done, you
would have to bear the additional expense of hiring a bailiff to
do it for you. An extremely costly proposition that could have
an adverse affect on all tenants, as some or all of these costs
would have to be passed on in the form of rent increases.
The Association learned about this proposed change and we
were able to act on your behalf. I am very pleased to advise you
that this specific change will not happen now.
There are numerous other examples where reasonable people
believe that a certain action can be taken that will impact
our industry. Unfortunately, because they don’t know and
understand the industry and your business, the results can be
devastating and very costly to you.
David McIlveen, your Vice President, spoke very eloquently
at the May 12th luncheon about many of the initiatives the
Association has been involved in where we have worked on
behalf of our members. He indicated how we have been a voice
of reason and have been able to articulate well on your behalf.
So, my message to everyone is simply this. Your ongoing
support through membership is essential in enabling the
Association to keep a watchful eye on the industry. When we
see something come along that may be harmful to the industry
and your business, we get involved on your behalf.
Remember, treat your tenants with respect, ensure any rent
increases are moderate and not excessive, and maintain your
property.
If you think you don’t need us or that there is no benefit to
being a member, then I can assure you that you will �reap the
harvest’ of whatever hardships are imposed on your business.
It’s inevitable.
Think about this when it comes time to renew your membership.
2
Calgary Residential Rental Association - Summer 2011
Executive
Director’s Report
Gerry Baxter
Secondary Suites:
Make sure you know what you are getting into!
Table of Contents
President’s Message............................................2
Executive Director’s Report.................................3
City of Calgary Toilet Rebate Program................5
Welcome New Members......................................7
In Memoriam........................................................7
Profiles.................................................................9
A Celebration of Excellence......................... 10-11
Animal & Bylaw Services...................................13
Illegal Drugs & Your Insurance Policy...............15
Tips For Landlords.............................................17
Interest Rates for Security Deposits..................17
Cfaa 2011Rental Housing Conference............19
Service Directory................................................20
Upcoming Events...............................................21
The issue of secondary suites has been a hot button topic
in Calgary for the past several months. The Board of
Directors has discussed this matter on more than one
occasion over the past few years and has publicly stated its
position. We support clean, safe housing for tenants.
We recognize that there are tens of thousands of secondary
suites in communities throughout the Calgary. We know
that many of these are warm, welcoming, safe and clean.
But, we are aware that many don’t meet the City’s zoning
regulations. We are also aware that many don’t meet the
Minimum Housing and Health Standards and the Fire
and Building Codes.
During the �push’ these past several months to legalize
secondary suites in every Calgary Community, we have
heard many people promote them as a great way for young
couples help pay their mortgage or for seniors to have
someone living in their home who could be their safety
net, help clear sidewalks in winter and cut grass in summer.
This “sales pitch” if you will, fails to take into consideration
the rights and responsibilities of landlords and tenants,
the risks and costs of doing it wrong, and it trivializes
the importance the residential rental industry plays in
providing homes to Calgarians.
Not once have I heard these advocates for secondary
suites mention that renting is a business and that there
are very specific rules to follow (Residential Tenancies
Act – Minimum Housing and Health Standards, Fire
Code, Building Codes, Bylaws, Privacy legislation, and
many others). No one has mentioned how important it is
to properly screen prospective tenants. All you have to do
is talk to landlords who failed to do all the necessary things
before they rented to someone, and you will quickly learn
how expensive mistakes can be.
Renting is not something that people should get in to
simply because it will put a few extra dollars in your pocket.
It’s a business and you are providing a service. You need to
know what the laws are and be prepared to follow them.
Anyone getting into the residential rental business needs
to ensure they are educated and knowledgeable. If not, you
will most assuredly run into trouble.
We speak with a lot of people who have one rental unit
(be it a house, condo or secondary suite). I can’t begin to
tell you how many of these people shouldn’t even be in the
business. They have no idea what they are doing and their
conduct and behaviour tarnishes the image of all landlords.
They lack the sophistication need to be professional.
So you will have to pardon me if I take exception to those
comments that promote the residential rental industry as
simply a way of making extra money, helping with mortgage
payments, or heaven forbid putting seniors at risk, by telling
them how they can get some extra help around the house.
This simply sets people up for failure and can cost them a
lot of money they don’t have.
Anyone getting into the residential rental business should
call our office; become a member of the Calgary Residential
Rental Association; and, take advantage of the benefits we
offer, including guidance, courses and all of the forms and
documents they need for their business.
Be Professional - Do it right the first time.
3
Calgary Residential Rental Association - Summer 2011
PEDDIE ROOFING
& WATERPROOFING
CRRA Members will receive a FREE Roof
Condition Report and a five (5) year
Preventative Maintenance Proposal.
We offer 24/7 emergency service.
Contact Ken Cotterill at 273-7000.
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4
Calgary Residential Rental Association - Summer 2011
STOP FLUSHING IT ALL AWAY
HIGH EFFICIENCY TOILETS CAN SAVE MONEY AND WATER
You could be eligible for a $50 rebate from The City of
Calgary when you replace your old water- guzzling toilet with
a newer high efficiency model. Plus, when you use high
efficiency fixtures you’ll see additional savings on your water
bills every month and help conserve water – a precious natural
resource.
The City of Calgary Toilet Replacement Rebate Program was
initiated in 2004 and since then over 30,000 toilets have been
replaced citywide. The rebate program continues to be an
important initiative that helps achieve The City’s long-term
water efficiency goals.
How do I know which toilets are eligible
for a City of Calgary rebate?
The easiest way to identify an eligible toilet is to look for the
WaterSense Label on the packaging.
What is a WaterSense Toilet?
WaterSense is a program sponsored by the U.S. Environmental
Protection Agency (EPA) that helps customers identify highperformance, water-efficient toilets.
The WaterSense label not only identifies which toilets are
eligible for a rebate from The City of Calgary, it also identifies
high efficiency products that don’t sacrifice performance or
quality. WaterSense products meet the US Environmental
Protection Agency’s (EPA) criteria for both water efficiency and
performance. They follow certification protocols that are
specific to each product category, which are administered by
independent, third-party licensed certifying bodies.
For program information and
applications visit
calgary.ca/toilet
(“Roofing Contractor”, continued from Page 1)
Written Estimate
Insist on a written estimate and examine it for a complete
description of the work. Be sure the quote includes
the approximate starting and completion dates, payment
procedures, and any additional issues that need to be
addressed.
Warranties
There are two basic categories of roofing warranties: the
contractor’s warranty, which covers the labour, and the
manufacturer’s warranty, which covers materials. Be sure
that your residential roofing contractor offers at least a
five year labour warranty and your commercial roofing
contractor offers at least a ten year labour warranty. A
manufacturer’s product warranty is void if the roof is
improperly installed. Carefully read and understand any
roofing warranty offered and watch for provisions that
would void it.
References
Contact the Better Business Bureau to determine the
roofing contractors rating. An A+ rating is the highest
possible rating with the Better Business Bureau. It is
also important to talk to the roofing contractor’s product
supplier. The supplier won’t give a good reference to a
contractor who is not installing the product according
to the manufactures guidelines. Finally, ask the roofing
contractor for a list of recent clients. Check with these
customers to see if they were completely satisfied with the
quality of materials and workmanship provided.
hired will actually be doing the work. Many contractors
subcontract to independents who don’t meet the described
qualifications. Not only does that put your project at
risk, the money you are paying for the job is going to a
middleman and not to ensuring the quality of the work
being done. Request the name of the person who will
be in charge, how many workers will be required and the
estimated time of completion.
Professional Maintenance Program for Commercial
Roofing Applications
Professional roofing contractors will offer periodic
maintenance inspections following the application of
commercial roofing products. These inspections will help
ensure that your project complies with the standards
specified in the warranty. A maintenance program usually
consists of a detailed visual examination of the roof system,
flashing, insulation and related components to identify any
potential trouble areas.
Environment Program
A responsible roofing contractor will be committed to
recycling. Don’t hesitate to ask the roofing contractor to
describe how old materials are disposed of. We all must
consider the future of our planet.
Although it will take additional time and effort to prequalify
your professional roofing contractor, you will save that and
more in the long run by a job “well done”!
Who is doing the Work and Supervising the Work
Ensure that the professional roofing contractor you
Carmen Gerrard, RN, BScN, MS, is President of the Board of Directors
of Varsity Towers Condominium Corporation And Co-Owner of Claw
Construction Roofing Specialists.
5
Calgary Residential Rental Association - Summer 2011
2011 Building Maintenance
Catalogue now available!
Do you have one?
For all of your property maintenance needs, trust
the largest Canadian building maintenance and
renovation products supplier.
For more information, please contact :
Corporate Sales
Phone : 1 866 306 7662
ext. 6211 or 6242
corporateorders@rona.ca
Our Building Maintenance
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with wholesale pricing!
Call us for details!
We do
Real Estate Financing
RONA_J_CRRA_3,5wx5h_ad_May2011.indd 1
11-05-09 3:29 PM
Multi-Family Rental Properties
Commercial Properties
Seniors’ Housing Projects
Construction Projects
Contact us:
Dennis Aitken
Vice President & Regional Manager
Direct Phone: 403-205-8203
Email: dennisa@peoplestrust.com
ucing
Introd Daniel Stewart
AVP Commercial Mortgages
Direct Phone: 403-205-8202
Email: daniels@peoplestrust.com
В®
6
Calgary Residential Rental Association - Summer 2011
Notice to Apartment and Condominium Owners/Managers
A province wide enumeration to prepare a list of Electors for the next provincial general election will be conducted
from August 26th to September 19th.
We would appreciate your participation and cooperation in this endeavor, when enumerators visit your building.
The Election Act (section 29) provides enumerators the right of free access to your building and the residential
units for the purpose of enumerating between 9am and 9pm daily. All enumerators can be identified by the
authentic Elections Alberta badge that will be visibly displayed.
To view the Election Act please visit www.elections.ab.ca/Public%20Website/566.htm
Enumerators will be collecting elector information to update the provincial Register of Electors. Please email a list
of vacant units to your Returning Officer to avoid unnecessary visits to those units.
Please include the name of your building, building address and your contact information. Further inquiries may be
addressed to Elections Alberta at (780) 427-7191.
WELCOME NEW MEMBERS
Brar, Kiran Jit
Ivkovic, Bob
Braum, James
James, Barbara
Calgary Dream Centre
Clark, Kevin
Kelliher
Developments Ltd.
Crowther, Verna
Landeen, Elsie
Diehl, Roy
Environmental Air
Cleaning Ltd.
Fresh Start, Keys to
Recovery
7
Reinhart, Paul
RentCalgary.com
Rosner, Tammy
Setter, Malcolm
Good Under
Pressure Inc.
Spark, Elizabeth
Hua Legal
Tallman, Nathan
Installation
Services Org. Ltd.
United Alarm
Systems Inc.
IN MEMORIAM
PETER BAPTIE, July 1, 1936 - April 16, 2011
It is with great sadness that we announce the passing of Peter Baptie
of Bragg Creek. Peter was a member of the Calgary Residential
Rental Association for many years. Over the years, Peter and his
wife Sara regularly attended our monthly seminars and luncheons.
Peter is lovingly remembered by his wife Sara, daughter Tammy
(Jamie) Kerr, and son Lance Baptie. He is also survived by his
brothers Art (Louise) and Alec (Barbara), sisters Lorraine (Dean)
Miller and Judy (Bruce) Norman, as well as numerous nieces and
nephews. He was predeceased by his son Peter James “Jimmy”.
Peter was involved in the down hole drilling equipment industry
where he worked for Jarco. This job took Peter and Sara to
Oklahoma City, Houston, and Saudi Arabia. He was also a
Millwright at Calaway Park. He loved to go fishing at Kaslo, B.C.
Peter was an outstanding person and he will be missed by all those
who had the privilege of knowing him. We extend our profound
sympathy to Peter’s wife Sara and his entire family.
Calgary Residential Rental Association - Summer 2011
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8
Calgary Residential Rental Association - Summer 2011
Member in profile: Toby Wu
Toby Wu was born Brussels, Belgium.
After moving to Canada Toby continued
his formal education, graduating from
the University of British Columbia with
a degree in Commerce with a Finance
Major. He is a CFA charter holder.
Toby began his professional career in Vancouver where
he went to work for KPMG as an Analyst. A year
later he changed jobs and began working for Intracorp
Developments as an Analyst. After a year and a half he
moved over to Bentall Capital (Vancouver) as an Analyst
and Asset Manager. He did this for the next five years at
which time he accepted a promotion and a very significant
move halfway around the world. He became the Vice
President Investments at Bentall Balloch in Beijing, China.
Toby says he thoroughly enjoyed his time in China. Two
and a half years later he was on the move again. This time
he accepted a position with Bentall Kennedy in Calgary as
the Vice President, Investment Management.
Toby has been in Calgary for just over a year now. He
says when he was offered the position with Bentall
Kennedy in Calgary he viewed it as an excellent
opportunity to take on a larger portfolio of properties in
the prairies (Calgary, Winnipeg), and to be closer to the
assets he is responsible for.
Another major factor that influenced his decision to move
to Calgary was the chance to live and work in a young,
vibrant city with a work hard /play hard attitude.
Shortly after arriving in Calgary, Toby met CRRA
President Keith McMullen and former board member
Theresa Llewellyn. He says they both encouraged him to
join the Association. Toby tells us that he saw this as a great
opportunity to become more active in the multi-family
industry and an advocate for landlords, managers, and
service members in the industry. Toby took their advice
and became a member.
Since joining the Association, Toby stepped up and filled
a vacant position on the Board of Directors and he was
elected to a two year term at the last Annual General
Meeting. He has also joined our Education Committee
and brings some new fresh ideas to the group. He is a
willing participant and actively assists in planning topics
and arranging for speakers for our monthly seminars and
luncheons.
Toby says he lives in the Beltline area with his girlfriend
Stephanie and their Maltese-poodle puppy, Joe.
His interests include travelling and sports.
We are delighted to have Toby as member of the Association
and as a director on the Board.
VOLUNTEER in profile: HEATHER ZAREMBA
Heather hails from Regina, Saskatchewan.
She tells us the family moved around quite
a bit as she attended school in Regina,
Winnipeg and Toronto. In 1980 she
moved to Calgary with her parents and she
continued her education. She graduated
from Central Memorial High School in 1984.
In 2010, Heather left Morguard and joined Western Securities
Ltd. where she is the Director of Property Management.
Heather worked for Greenwin in 2003 as a leasing agent.
It wasn’t long before they recognized her work and she was
promoted assistant property manager for residential and
commercial property.
Heather tells us she really likes the networking opportunities
that the Association offers and she truly likes the people and the
connections she has been able to make.
In 1990-1991 Heather attended Mount Royal College for
business administration. She received her RPA Designation in
2007 and her FMA in 2008 from BOMA while working at
Morguard.
Sometime later she left Greenwin and took a position with
RESREIT and following this she moved on to CAPREIT.
At both these companies she worked as the assistant property
manager for residential and commercial property. After a period
of time, Heather changed jobs and began working for Gateway
as a site manager and she was transferred to Spruce Grove. She
later accepted a position with Morguard in Edmonton and she
was transferred back to Calgary where she assumed duties as the
property manager for the Calgary area.
9
It was while Heather was working for Morguard that she first
became involved with the CRRA. She says she was honored to
be able to join the Education Committee. Now in her second
year on the committee, Heather says she enjoys the challenge
of working with a group of people and trying to determine
what seminar and luncheon topics would be of interest to our
members. While she says it’s not always an easy task, she has
been very involved in identifying speakers and helping with the
planning.
Heather tells us that she has two Chihuahuas named Ginger and
Joey, and they are 12 and 13 years old. Her Mom and Dad live
in BC and she has a sister who lives in Calgary and a brother who
lives in Regina. In addition to her immediate family, heather also
has many nieces and nephews.
The CRRA is delighted to have Heather as a member of our
Education Committee. She has a wealth of knowledge and she
willingly shares it with the committee during its discussions. Her
warm, friendly and bubbly personality, couple with a great sense
of humor makes her a valued member of the team.
Calgary Residential Rental Association - Summer 2011
A Celebration of Excellence
June 10th was an exceptionally memorable evening for many
members of the Association. For it was on this evening
that we recognized excellence within the residential rental
industry. There was tremendous excitement and suspense as
everyone waited in eager anticipation to see who would be
the recipients of the many awards.
The evening began about 5:30 p.m. at the Delta Hotel South
as people began to gather for the meet and greet cocktail
hour, prior to the dinner. You could feel the energy as people
relaxed, renewed acquaintances, chatted with friends and
made new friends.
Around 6:30 p.m. guests began taking their seats in the
dining room. It was nice to see so many companies buy a
table and bring their staff.
Tim Sommer, a member of the CRRA Board of Directors,
was our emcee for the gala and he was thoroughly entertaining.
He was outstanding as he used his quick wit, great sense of
humour, and gracious charm to keep the audience amused
and ensuring the event was a pleasurable experience for
everyone.
We enjoyed an excellent meal which was reflected in the very
positive feedback from members.
Following the meal we were treated to the side-splitting
comedy of entertainer Paul Sveen. For almost three quarters
of an hour Paul kept us howling with laughter as he
entertained us.
This year there were 14 award categories and we received a
large number of nominations, more than in previous years.
This kept our Awards Committee very busy as they sifted
through all of the information that had been provided. The
job of selecting the winners was complicated further by the
quality of the nominations. Following lengthy and sometimes
agonizing discussions, the Committee finally made their
selection decisions.
The Calgary Residential Rental Association sincerely thanks
all of the sponsors whose generosity and support made this
“Celebration of Excellence” such a success.
We also want to express our profound gratitude to the
members who were a part of our Awards Committee. The
countless hours and the tireless effort that each person on
the committee contributed was exceptional. They worked
together and were a tremendous team.
The Awards Committee wishes to acknowledge and thank
all of the members who took the time to submit nominations
on deserving people and companies. If you weren’t successful
this year, please submit your nomination for next year’s event.
Awards Committee
Award Sponsors
e
BFI Canada Inc
Calgary Residential Rental Association
Coinamatic Canada Inc.
Fireside Property Group
Halsall - A Parsons Brinckerhoff Company
Hope Street Real Estate Corp.
Hua Legal
Morguard Residential Inc.
Realstar Management
Reggin Technical Services Ltd.
Renfrew Insurance Ltd.
Renters Classified/Media Classified Corp.
ServiceMaster of Calgary
10 Nicole Bourbonnais e Sarah Harrison
Kerri Jackson e Trevor Jarvis
Brenda Klassen e Joan Montgomery
Keith McMullen e Charmaine Noseworthy
Jiubasco Padoani
Evening Sponsors
e
Chartwell Seniors Housing REIT
Phelps Apartment Laundries Ltd.
Entertainment Sponsor
e
Morguard Residential Inc.
Wine Sponsor
e
DF Technical & Consulting Services Ltd.
Calgary Residential Rental Association - Summer 2011
Award
Lifetime Achievementis
- Nicole Bourbonna
the Year Award
Property Manager of eet Real Estate Corp.
pe Str
- Shamon Kureshi - Ho
e Year Award
Small Landlord of Th am
- Sandy Fransh
of the Year Award
Maintenance Person
IT
ell Seniors Housing RE
rtw
Cha
Rae
Mc
in
- Alv
the Year Award
Community Service of
en
nities - David McIlve
mu
Com
tal
Ren
alk
- Boardw
pany
Year Award - Large Com
Customer Service of the
Padoani
asco
Jiub
.
Ltd
ies
ndr
- Phelps Apartment Lau
Company
Year Award - Small
Customer Service of the
Duffy
ham
Gra
&
le
. - Bob Poo
- ExactET Systems Inc
- More than 50 Units
Tenant Service Award
.
WRE Development Ltd
len
Keu
Van
rian
- Ma
- Less than 49 Units
Tenant Service Award
eside Property Group
Fir
l
rkel
Ma
nde
Bra
-
r Management
Green Award - Realsta
- Fayaz Kassam
ard
Website of the Year Aw
i
Corp - Shamon Kuresh
ate
Est
l
Rea
eet
Str
pe
- Ho
ard - 21 to 50 units
Building of the Year Aw
5 4A Street S.W.
- Claire Apartments 737
- Fireside Property
n
gha
Cau
Mc
te
rget
- Geo
ard - 52 to 100 Units
Building of the Year Aw
- 57 Ave. S.W.
530
- Chinook Gardens
ite Inc.
- Jack Zydron - ExecSu
Award - 101+ Units
Building of the Year
- 144 Ave. S.E.
111
- Parkview Village
e Property Group
- Betty Park - Firesid
11 Calgary Residential Rental Association - Summer 2011
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12 Calgary Residential Rental Association - Summer 2011
ANIMAL & BYLAW SERVICES
Partnering with Calgarians
calgary.ca
Many of the property maintenance regulations fall under the Community Standards Bylaw 5M2004. This bylaw, often
referred to as the “Good Neighbour Bylaw,” sets the standard for our communities and promotes neighbourhoods where
residents can live side by side safely and respectfully. Under the Community Standards Bylaw, the property owner is
responsible for the maintenance of the property and ensuring it is in compliance with the bylaw. If tenants do not shovel the
snow, cut the grass, or adequately maintain the property, you, as the property owner, could face fines or contract fees from
The City. To prevent this, Animal & Bylaw Services strongly suggests that property owners and tenants agree on roles and
responsibilities regarding property maintenance.
The Community Standards Bylaw states that:
• The accumulation of materials in a yard cannot be visible from outside of the property.
• Homeowners can’t store anything on their property that has an unpleasant odour or may attract pests. This includes:
animal remains, an accumulation of animal feces, open/exposed fluids such as engine oil and brake fluids and appliances.
• For safety, fridges and freezers must be padlocked and chained shut or have the door removed.
• Building materials must be stacked in an orderly manner and the amount must be reasonable for the project undertaken.
• Hedges, trees and shrubs growing on your property must be trimmed back to the property line so that they don’t
interfere with pedestrians using the sidewalk or vehicles using the street or alley. Trees growing on public property are
City owned and maintained. For this reason, property owners are strongly advised to confirm the ownership of trees
on the front of their property.
• Under the Community Standards Bylaw, grass and weeds must be less than 15 cm (6 inches) tall
• Weeds must be kept under control and you must ensure they don’t spread from your property.
Everyone has a role to play in keeping our communities clean. Likewise, everyone benefits when properties are well
maintained. Here are some benefits you could communicate to your tenants when discussing the important role they play
in property maintenance:
• By keeping your property tidy, you are breaking or even stopping the potential cycle of vandalism and violence in your
neighbourhood. The Broken Window Theory states that maintaining urban environments in a well-ordered condition
may prevent vandalism as well as an escalation into more serious crimes.
• Having a tidy property increases personal and community pride. You, your family and your friends will feel comfortable
and safe enjoying your yard and spending time outside.
• Clean communities make cents and dollars. Your tidy property may motivate your neighbours to keep their own property
tidy resulting in a cleaner, nicer and safer neighbourhood with possible increased property values.
• Well maintained properties make business sense. Consumers and visitors are attracted by beautiful, clean and safe
properties and neighbourhoods.
• An untidy property often attracts insects, mice and/or coyotes. By keeping your property tidy, you are protecting yourself,
your pets and your property from unwanted visitors and the negative impacts of their presence.
Well maintained yards and the adjoining boulevards ensure our communities are places we are proud to call home. Whether
cutting your grass, trimming trees and shrubs or pulling weeds, property maintenance is an important part of keeping Calgary’s
communities beautiful. The City of Calgary Animal & Bylaw Services works diligently to encourage safe, healthy, vibrant
communities for people and their pets. Let’s all do our part to be responsible neighbours. Working together, we can have
neighbourhoods that we are proud to live in.
13 Calgary Residential Rental Association - Summer 2011
ALEC
(Alberta Landlord Evictions Company) And
ALLIED CIVIL ENFORCEMENT
AGENCY INC.
ONE STOP SHOPPING FOR LANDLORDS
WITH PROBLEM TENANTS
WE WILL ATTEND AT YOUR OFFICE
Evictions
Provincial Court $579.00 • Queen’s Bench $750.00
(includes all disbursements)
Seizures
Allied Civil Enforcement Agency Inc. will affect seizure against tenants
under the correct conditions this will cost the landlord nothing.
Writs of Possession
Allied Civil Enforcement Agency Inc. will enforce
your Writ of Possession
Litigation
ALEC represents Landlords who are being sued or need to sue.
Provincial Court limit has increased to $25,000.00.
For free advice call John Shortridge
Suite 126, 1111 - 6th Ave S.W. Calgary T2P 5M5
Telephone (403) 560-9406 or (403) 455-6955 Fax 274-7403
e:mail seizure1@telus.net
Insurance Risk Management Specialists for
Property Owners • Property Managers • Service Industries
Brenda Klassen, CCIB
Senior Account Executive
300, 334 - 11th Avenue S.E., Calgary, AB T2G 0Y2
T: 403.299.1031 | F: 403.266.5177 | TF: 1.800.661.9897
bklassen@renfrew-insurance.com
Our Community Partners:
Calgary Residential Rental Association
Canadian Condominium Association Southern Alberta Chapter
Block Watch / Condo Watch
Calgary Regional Home Builders Association
www.renfrew-insurance.com
A proud member of the Southern Alberta business community since 1948
14 Calgary Residential Rental Association - Summer 2011
Illegal Drugs & Your Insurance Policy
By Bill Jeffray
News media reports, of drug “busts”
related criminal activity, house fires, high
speed automobile take downs etc., are
common place. These are in the main
just “statistics” to many of us because
these circumstances have never impacted our lives.
Many of these illegal activities are carried out in rented premises. Are
damages caused by these activities covered by insurance? The Answer
is probably “No”. In the last several years, Insurance Companies, with
the co-operation of all levels of law inforcement in Canada, have made
many coverage amendments to insurance policies to exclude insurance
coverage for these kinds of illegal activities.
Because the trade in illegal drugs is such big business, to-days landlord
must be very vigilant.
Landlords Should:
1.Advise applicants (prospective tenants) that you (landlord)
do regular inspections at random intervals.
2.Landlord must conduct due diligence before renting to anyone.
3.Check interior of your properties regularly (perhaps every two
months and not later than every three months as a crop can be
grown and harvested in that period of time.
4.Check exterior for signs of any “physical” alterations to the
building.
5.Does tenant insist on paying cash for the monthly rent.
6.Have the neighbours notice any activities that might seem
unusual.
7.Does tenant resist landlord’s 24 hour request to view the
premises.
8.Be visibly in and around your unit.
Drug Operations
means cultivation, harvesting, processing, manufacture, distribution
or sale of cannabis (commonly known as marijuana) or any product
derived from or containing cannabis or any substance falling
within the Controlled Drivers and Substances Act S.C. 1996 C19.
Fungi
includes, but is not limited to, any form or type of mould,
yeast, mushroom, mildew whether or not allergenic, pathogenic
of toxigenic and any substance, vapour or gas produced by,
emitted from, or arising out of any fungi or spore(s) or resultant
myeotoxins, allergens or pathogens.
Spore(s)
includes, but is not limited to, any reproducing particle or
microscopic fragment produced by, emitted from, or arising out
of any fungi.
Rented Dwelling Insurance Policy
Exclusions
•Any property lawfully seized or confiscated unless such property
is destroyed to prevent the spread of fire.
•Wear and tear, extremes of temperature, wet or dry rot, fungi
or spores, contamination.
(continued on Page 17)
Once a landlord discovers something illegal happening on his premises
it must be dealt with immediately to avoid creating a commercial
general liability situation. Be sure to test for and remediate any mould,
pollution issues, electrical issues and any structural changes that the
tenant may have made (or attempted to make) to the structure. Any
injuries to future tenants which can be directly traced to the failure to
completely remediate a rental unit that had an “illegal drug operation”
could lead to legal action against the landlord by the new tenant. If
the landlord had “intentionally not done proper remediation” to the
unit the commercial general liability policy might not respond because
of the intentional action of the landlord.
Examples of these “exclusions” pulled at random from “homeowners,
rented dwelling and commercial” insurance policies are as follows.
Home Owners Insurance Policy
Exclusions
•caused by wet or dry rot, fungi or spores or acid rain.
•to buildings or structures used in whole or in part for business
or farming purposes.
•loss or damage caused directly or indirectly, in whole or in part
by drug operations or by an activity or decision of a government
agency or other entity to prevent, respond to or terminate drug
operations regardless of any other cause or event that contributes
concurrently or in any sequence to the loss or damage.
15 Calgary Residential Rental Association - Summer 2011
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Calgary Residential Rental Association - Summer 2011
(“Illegal Drugs & Insurance”, continued from Page 15)
•Resulting from an intentional or criminal act or failure to act by:
a)Any person insured by this policy.
b)Any other person at the direction of any person
insured by this policy.
c)Any tenant, tenants guests, boarders, employee or
any number of the tenant’s household whether you
have any knowledge of these activities or not.
Fungi
includes, but is not limited to, any form or type of mould, yeast,
mushroom, mildew whether or not allergenic, pathogenic of
toxigenic and any substance, vapour or gas produced by, emitted
from, or arising out of any fungi or spore(s) or resultant myeotoxins,
allergens or pathogens.
Spore(s)
includes, but is not limited to, any reproducing particle or microscopic
fragment produced by, emitted from, or arising out of any fungi.
Commercial Building Insurance Policy
Used for Multi-Family Buildings
Exclusions
Any damage arising directly or indirectly from the growing,
manufacturing, processing or storing by anyone of any drug,
narcotic, or illegal substances or items of any kind the possession of
which constitutes a criminal offence. This includes any alteration of
the premises to facilitate such activity whether or not you have any
knowledge of such activity.
TIPS FOR LANDLORDS
Changing Locks
Landlords may change the locks at any time
– but a key to the new lock must be given to
the tenant.
The tenant is not allowed to change the
locks without the consent of the landlord. If
the landlord allows the tenant to change the
locks, then the tenant must give the landlord
a key.
Neither the landlord nor the tenant is allowed
to lock the other party out. This is a serious
contravention of the Residential Tenancies
Act.
For more information about “Changing Locks”
and other important areas of the law, you can
register for the 2-day “Residential Tenancies
in Alberta” Course offered by the CRRA.
Check our website at www.crra.ca for
information about the next course.
17 Caused by theft or attempted theft by any tenant, tenants guest, any
boarder of yours, employee or member of the tenants household if
the part of the dwelling containing the property insured, normally,
occupied by you, is rented to others.
Infidelity or any dishonest act on the part of the Insured, any other
party with an insurable interest, employees or agents of the Insured,
or any person to whom the property is entrusted (such as a tenant).
Conclusion
The late discovery of one of these illegal drug operations in a suite is a
very costly and time consuming event and one which the landlord needs
to take every reasonable precaution to avoid.
Not only may you have issues around “no insurance” to cover your loss
in many cases there is an order from the Health Inspector deeming the
property “uninhabitable” with a notice to that effect being placed on the
property and the property title at the Land Titles Registry. The cost of
remediation can range from several thousands of dollars to the extreme
cases where the rental property has to be demolished.
“Be vigilant” in inspecting your properties, read your policy documents
and speak with your insurance company or insurance broker to clearly
understand the extent of your insurance policy coverage.
Bill Jeffray is the Executive Vice President for Renfrew Insurance Ltd.
and he can be reached at 299-1000.
PRESCRIBED INTEREST RATES FOR SECURITY DEPOSITS
PERIOD OF TIME
Prior to 1982
January 1, 1982 to December 31, 1983
January 1,1984 to February 28, 1987
March 1, 1987 to January 31, 1993
February 1, 1993 to June 30, 1994
July 1, 1994 to December 31, 1994
January 1, 1995 to December 31, 1995
January 1, 1996 to December 31, 1996
January 1, 1997 to December 31, 1997
January 1, 1998 to December 31, 1998
January 1, 1999 to December 31, 1999
January 1, 2000 to December 31, 2000
January 1, 2001 to December 31, 2001
January 1, 2002 to December 31, 2002
January 1, 2003 to December 31, 2003
January 1, 2004 to December 31, 2004
January 1, 2005 to December 31, 2005
January 1, 2006 to December 31, 2006
January 1, 2007 to December 31, 2007
January 1, 2008 to December 31, 2008
January 1, 2009 to December 31, 2009
January 1, 2010 to December 31, 2010
January 1, 2011 to December 31, 2011
Interest Rate
(per Annum basis)
6%
12%
8%
6%
3%
1.5%
2.75%
2.5%
0.0%
0.0%
0.75%
1.15%
1.75%
0.0%
0.0%
0.0%
0.0%
0.0%
0.3%
0.5%
0.0%
0.0%
0.0%
You can calculate the interest rate owing on Security Deposits here:
http://servicealberta.gov.ab.ca/consumer/landlord/interest/index.cfm
Calgary Residential Rental Association - Summer 2011
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ETAA_half-pgAD_0808.indd 1
18 Troy Barker
Director, Prairie Region
Tel: 403.261.5589 / 888.923.9194
Email: troy.barker@firstnational.ca
08/06/2008 4:30:14 PM
Calgary Residential Rental Association - Summer 2011
CFAA 2011 Rental Housing Conference a Great Success
More than 260 delegates, speakers and sponsors from across
Canada gathered at the Westin Prince Toronto from June 15 to 17
for CFAA’s 2011 Canadian Rental Housing Conference.
The three-day event offered attendees the chance to network with
key executives, investors and rental housing professionals from a
variety of backgrounds, and take home a wealth of information
about the most significant issues facing the rental housing industry
today.
The 2011 conference kicked off with CFAA’s building innovation
bus tour, which showcased the latest in building developments and
innovations. The tour included stops at Hyde Park in Leaside, an
award-winning luxury garden home complex; the Roehampton
by Minto, the first GOLD LEED residential rental building in
Canada; “vivere” by Vertica, a new 10-storey building at Yonge
and Eglington; and the Gates of Bayview by Sterling-Karamar, an
older luxury rental community.
“I thought the building tour was excellent,” said one delegate. “I
really liked the diversity among the buildings we saw, and I gained
some good ideas that I can use for my portfolio.”
The conference itself was held over two days and was divided
into two streams that offered sessions geared toward property
managers, as well as senior executives and investors. At the end
of each session, delegates were able to ask questions, which fueled
more relevant and informative discussion. “It was comforting to see
that industry members have similar issues and are brainstorming
together,” said one delegate.
Facilities management was the focus of the first day of the
conference with topics such as cost containment, building
accessibility standards, workforce issues and means of optimizing
various retrofits.
for the Green Group of Companies, and Paul Belanger, President
of Belanger Engineering.
“I very much enjoyed the deferred maintenance session. With
aging buildings, this topic was very helpful,” explained another
conference delegate. “I particularly liked the ideas from the property
management companies because they gave in-depth descriptions of
the processes. This session was very informative.”
On day two, CFAA focused on Investment and Tenant Relations
issues, including Internet marketing and social media.
One of the more popular investment sessions addressed the risks
to industry profitability and how to mitigate them. That panel
included Ugo Bizzari, CEO and Managing Director of Real Estate
Investments for Timbercreek Asset Management; Mark Kenney,
Chief Operating Officer of CAP-REIT, Dale Noseworthy; Vice
President of Investor Relations and Corporate Planning at Killam
Properties Inc.; and Bill Zigomanis of Boardwalk.
According to several delegates, this topic provided “a great group of
panelists” and was “the best session of the day.”
The 2011 conference was not only a great educational opportunity
for rental housing providers but also presented an ideal networking
climate, as delegates, sponsors and speakers shared their experiences
during meals and the fun excursions, such as the building innovation
tour and the dinner boat cruise around the Toronto waterfront.
In June 2012, the CFAA Canadian Rental Housing Conference
will take place in Vancouver. It too will offer key information and
great networking opportunities for residential rental providers of
all sizes. For more details, please visit www.cfaa-fcapi.org. To be
placed on our e-mail list for conference updates, please e-mail
admin@cfaa-fcapi.org.
This year, CFAA was delighted to welcome Bill Zigomanis, the
Vice President of Investments for Boardwalk REIT, to speak on
the topic of deferred maintenance and when it comes back to haunt
you. Bill was joined by Ivan Murgic, Vice President of Operations
The deferred maintenance panel: (left to right) Paul Belanger, Belanger Engineering;
Bill Zigomanis, Boardwalk REIT; and Ivan Murgic, the Green Group of Companies.
The Risks to Industry Profitability panel was chaired by Vince Brescia, Chair of the CFAA Government Relations
Committee (standing), and consisted (from left to right) of Dale Noseworthy of Killam Properties, Bill Zigomanis of
Boardwalk; Ugo Bizzarri of Timbercreek Asset Management and Mark Kenney of CAP-REIT.
19 Calgary Residential Rental Association - Summer 2011
Service Member Directory
Advertising/Promotions
Calgary Herald
Sherry McKinley
215 - 16 St SE T2P 0W8
235-7207.Fax: 235-8694
HomeRent.ca
Ruby Jeaurond
Suite 109 120 – 2 Avenue
Airdrie T4B 3N2
912-0102 Fax: 912-0953
Metro News
Warren Smith
120, 3030 3 Avenue NE T2A 6T7
539-4948
Places4Rent, Inc.
The Rent Board of Canada
Brent Daviduck
#246, 4819C – 48 Ave
Red Deer AB T4N 3T2
403-347-7388 Fax : 403-347-7153
RentCalgary.com
Cindy Ridley
#348, 14032 23 Ave
Edmonton AB T6R 3L6
780-905-4062
Renters Classified/Media Classified
Karin Rossi
Suite 405 - 3300 Highway 7 L4K 4M3
Vaughan, Ontario
905-761-3313 Fax: 905-761-5038
Renters Guide
Darren Jensen
100 2323 – 32 Ave NE T2E 6Z3
250-9110 Fax: 219-4388
Rentfaster.ca
Darren Paddock
98 Discover Ridge Gardens SW T3H 5L7
283-9907 Fax: 866-259-2984
Rent Spot
Craig Bedard
7412 5 Street SW T2V 1B1
703-3987
Viewit.ca Online Advertising
Ryan Schwerdtner
1128 Dundas St E. Unit 218
Toronto ON M4M 1R9
877-843-9487 Fax: 416-465-7218
AIR QUALITY & MOULD INVESTIGATIONS
DF Technical & Consulting Services Ltd.
Dennis French
152, 1500 - 14th Street SW T3C 1C9В­В­
403-554-5040 Fax: 403-609-2503
Environmental Air Cleaning Ltd.
Tom Charlton
5543 1A Street SW T2H 0E6В­В­
253-3112 Fax: 686-2822
ALARM SYSTEMS/SECURITY
United Alarm Systems Inc.
Vince Aiello
200, 3515-32 Street NE T1Y 5Y9В­В­
261-8838 Fax: 261-8955
Appliances/Coin Laundry/
Repair/Parts
Amre Supply
Larry Schaufele
119, 3851 Manchester Rd SE T2G 3Z8
243-6662 Fax: 243-9368
Castle Appliance Service Ltd.
Wayne Barritt
Bay 18, 3220 – 5 Ave NE T2A 5N1
250-9592 Fax: 291-4972
Coast Wholesale Appliances
James Johnson
10 2151 32nd Street NE
717-0548 Fax: 717-2584
Coinamatic Canada Inc.
Candace Duchscher
3048 - 9 St SE T2G 3B9
287-2562 Fax: 243-7256
Commercial Laundry Distributors
Ed Mucha
2745 – 29 St NE T1Y 7B5
780-435-2257 Fax: 780-434-5084
Phelps Apartment Laundries Ltd.
Jiubasco Padoani
Bay 112, 2880 – 45 Ave SE T2B 3M1
236-3200 Fax: 252-7449
The Brick Warehouse
Scott Kolewaski
3451 Sunridge Way NE T1Y 5J5
726-6200 Fax: 726-6208
Trail Appliances
Joel Wasnidge
6880 – 11 St SE T2H 2T9
605-2775 Fax: 250-2895
Appraisers/Tax Appeals & Assessments
Barry Realty Advisors
Karen Barry
Suite 210, 3160 118th Avenue SE T2Z 3X1
767-9999
20 Colliers Valuation & Advisory Services
Michael Uhryn
1000 Royal Bank Building
335 8 Ave SW T2P 1C9
537-3364 Fax: 237-7567
City of Calgary
Jim Toogood
PO Box 2100, Stn “M” T2P 2M5
268-5819 Fax: 268-5424
Bailiff / Legal Services
Alberta Landlord Evictions Company
John Shortridge
126 1111 – 6 Ave SW T2P 5M5
560-9406 Fax: 274-7403
Hua Legal
Alice Hua
200, 638 -11 Ave SW T2R 0E2
410-3880 Fax: 410-3854
Landlord 911
Melissa Costea
126, 1111 – 6 Ave SW T2P 5M5
259-0029 Fax: 215-5776
Serv-It Bailiff Services Inc.
Brad Longeway
#111, 2719 – 7 Ave NE T2A 2L9
244-4782 Fax : 244-9804
Banking/Financial/Mortgages
Bank of Montreal
Paul Koenigsberg
9th Floor 350 - 7 Avenue SW T2P 3N9
234-1786 Fax: 234-1784
Carevest Capital Inc.
Alex Tye
900 645 – 7 Ave SW T2P 4G8
539-4789 Fax: 262-9520
First National Financial LP
Troy Barker
120, 326 - 11 Ave SW T2R 0C5
261-5589 Fax : 265-3519
GIC Direct
Chris Burns
Unit 303, 6707 Elbow Dr SW T2V 0E5
451-2786 Fax : 451-0794
Investors Group
Sherry Wong
100, 37 Richard Way SW T3E 7M8
253-4840 Fax: 253-4149
Mortgage Select Ltd.
Brian Medlow
PO Box 48065 - 40 Midlake Blvd SE T2X 3C4
256-0046 Fax:256-5776
Peoples Trust Co.
Dennis Aitken
955 808-4 Ave SW T2P 3E8
205-8203 Fax: 266-5002
Scotiabank
Theresa Seitz
PO Box 2540 Station M T2P 2N7
441-2154 Fax: 221-6450
TD Canada Trust
Brett Ferguson
1-866-807-6759
1-416-944-6400
Fax: 1-416-307-8423
William J. Rhind & Associates Ltd.
Stephen A. Tomchishin, CMA
300, 508 – 24 Ave SW T2S 0K4
287-9140 Fax: 287-9133
Bathtub Refinishing
Covenant Restorations Ltd.
Erin Rollock or Dave Freeman
307 151 East Lake Blvd. T4A 2G1
912-1212 Fax 912-0790
Blinds/Window Coverings
Blinds 2000 Manufacturing Ltd.
Stephen Wiebe
Bay 10, 2807 – 107 Ave SE T2Z 4M2
287-8264 Fax: 1-866-908-5524
Cordell’s Window Fashions
Ginger Sheets
5836 Burbank Rd SE T2H 1Z3
301-0016 Fax: 301-0018
Fitz Flooring Ltd.
John Fitzsimmons
201, 1610 37 street SW T3C 3P1
246-1477 Fax: 246-0137
BUILDERS HARDWARE
Amre Supply
Larry Schaufele
119, 3850 Manchester Rd SE T2G 3Z8
243-6662 Fax: 243-9368
Building Materials
Mi Casa Stone Products
Len Smith
Suite 212 1115 - 11 Avenue SW T2R 0G5
258-1902 Fax: 258-1942
Rona Inc.
Paul O’Connor
90 Crowfoot Way NW
Calgary Alberta T3G 4C8
464-1640 Fax: 219-5824
Cabinets/COUNTERTOPS
Cabinet Solutions
Mike McGuire
11 2777 23 Ave NE T1Y 7L6
769-6780 Fax : 272-8349
Installation Services Org. Ltd.
Unit H, 7003 5 Street SE T2H 2G2
253-4441 Fax : 255-2839
Carpet Cleaning
Green Ingenuity
Bob Keast
#3, 603 77 Ave SE T2H 2B9
243-8420 Fax: 720-5924
CLEANING SERVICES
Cleanmax Inc
Bill Todd
#1 5925-12 Street SE T2H 2M3
212-4960 Fax: 514-0260
Magiclean Cleaning Services
1700 - 10 Ave SW T3C 0J8
229-3323 Fax: 291-0553
ServiceMaster of Calgary
920 – 26 St NE T2A 2M4
287-7700 Fax : 536-4556
CLEANING SUPPLIES & EQUIPMENT
Amre Supply
Larry Schaufele
119, 3850 Manchester Rd SE T2G 3Z8
243-6662 Fax: 243-9368
Cleanmax Inc
Bill Todd
#1 5925-12 Street SE T2H 2M3
212-4960 Fax: 514-0260
PlanetClean Ltd..
Terry King
5828 Burbank Rd SE T2H 1Z3
252-3356 Fax: 253-3189
Wesclean Equipment & Cleaning Supplies
Jay Creek
36 Highfield Circle SE T2G 5N5
243-0677
COMMERCIAL REALTOR
Century 21 Power Realty Ltd.
Bob Sheddy
Box 2121, 145 3rd Avenue W T0J 0Y0
Drumheller, Alberta
403-823-2121 Fax: 403-823-2148
Communications/TV Service/
Telephone/Internet
TELUS Future Friendly Home
Darren Meek
5, 411 – 1 St SE T2G 4Y5
530-4702 Fax : 269-1197
Consumer Protection Organizations
Better Business Bureau
Nancy Brown
350 7330 Fisher St. SE T2H 2H8
531-8791 Fax: 640-2514
CONTRACTORS, GENERAL
Artec Construction
Marvin Boyko
11435 Wilkes Rd SE T2J 2E5
242-1861 Fax: 225-9550
National Construction Design
Joe Pagano
Ph: (800) 500-7155
Fax: (905) 625-9815
joe.pagano@thepascoalgroup.com
The Pascoal Group
John Pascoal
Ph: (403) 245-9153
Fax: (905) 625-5351
john.pascoal@thepascoalgroup.com
CREDIT REPORTING
Landlord 911
Melissa Costea
126, 1111 – 6 Ave SW T2P 5M5
259-0029 Fax: 215-5776
Rent Check Credit Bureau
109, 120 – 2 Ave NE T4B 2N2
(403) 945-2011, 1-800-661-7312
Fax : (403) 945-2012, 1-800-871-3380
DISASTER RESTORATION
Magiclean Cleaning
1700 - 10 Ave SW T3C 0J8
229-3323 Fax: 228-2499
ProStar Cleaning & Restoration
Jodi Scarlett
15- 2916 5th Ave NE T2A 6K4
234-7827 Fax: 204-1375
ServiceMaster of Calgary
920 – 26 St NE T2A 2M4
287-7700 Fax : 536-4556
Dry Ice Blasting
Scrub Zero Dry Ice Blasting
Bryan Hawley
697-3127 Fax: 668-7840
Electricians
Reggin Technical Services Ltd.
Steve Richards
Bay 24, 21 Highfield Circle SE
T2G 5N6
287-2540 Fax : 287-2519
Electronics/Home Furnishings
The Brick Warehouse
Scott Kolewaski
3451 Sunridge Way NE T1Y 5J5
726-6200 Fax: 726-6208
Elevators/escalators
AEDARSA
Gord Pattison
209, 264 Midpark Way SE T2K 1J6
216-5750 Fax: 216-5775
Sterling Elevator Services Corp.
Jeff Case
#2, 2316 – 27 Avenue NE T2E 7A7
509-3835 Fax: 244-1855
Energy Management/Energy
Conservation
Just Energy
Paul Manhas
Suite 230 4299 Canada Way V5G 1H3
Vancouver, BC
604-630-1501 Fax: 604-630-1504
Building Technologies Inc.
Christian Findt
19825 Stony Plain Rd. T5S 2Y4
Edmonton AB
780-702-1602 Fax: 780-484-9412
Engineers
Halsall Associates Limited
Chris Love
900 5940 Macleod Trail SW T2H 2G4
255-7946 Fax : 255-7996
Environmental
PHH ARC Environmental
Jordan Hyshka
111, 11505 35 Street SE T2Z 4B1
250-5722 Fax: 291-0612
Fire Safety
Fahrenheit 451 Fire & Security
Randy Brown
1229 Millview Rd SW T2Y 3Y7
256-6622 Fax: 256-6331
Levitt Safety Ltd.
John O’Hara
4, 417 - 53 Ave SE T2H 2E7
252-2704 Fax: 252-2787
Mircom
Lawrence Bunyan
B17 6020 - 2 St SE T2H 2L8
873-1091 Fax: 873-1092
Protech Fire & Safety Inc.
Gary Kavanagh
42 - 1259 Highfield Crescent SE T2G 5M2
266-3473 Fax: 265-4282
SimplexGrinnell
Dave Chapman
431 Manitou Rd SE T2G 4C2
287-3202 Fax: 243-6966
Sprouse Fire & Safety
Perry Richelhoff
1323 - 9 Ave SE T2G 0T2
265-3891 Fax: 237-7861
Urban Fire Protection Inc
Bill O’Brien
9408 24 Street SW T2V 1S3
668-6693 Fax: 770-0743
Flooring/Carpets/Installation
Berry Flooring Ltd.
Scott D. Berry
Bay 7, 415 - 60 Ave SE T2H 2J5
259-3995 Fax: 259-4159
Fitz Flooring Ltd.
John Fitzsimmons
201, 1610 37 street SW T3C 3P1
246-1477 Fax: 246-0137
Maple Leaf Flooring Ltd.
Vincent On
1667 32 Ave NE T2E 7Z5
230-2293 Fax: 230-2294
National Construction Design
Joe Pagano
Ph: (800) 500-7155
Fax: (905) 625-9815
joe.pagano@thepascoalgroup.com
Signature Floors
Daniel Tremblay
101 3928 Edmonton Tr. NE T2E 3P6
285-7771 Fax: 293-7714
The Pascoal Group
John Pascoal
Ph: (403) 245-9153
Fax: (905) 625-5351
john.pascoal@thepascoalgroup.com
Universal Flooring Systems
Susan Shipley
1, 1820 - 30 Ave NE T2E 7M5
250-3900 Fax: 250-3939
Graffiti Removal & Parkade Cleaning
Good Under Pressure Inc.
Brent Trevors
Bay 2, 4415-64 Ave SE T2C 2C8
266-7525 Fax: 266-7457
Housing for the homEless
The Alex Community Health Centre
Holly Crone
7245 12 Street SE T2H 2Z6
266-8881 Fax: 266-8814
Insurance
Renfrew Insurance Ltd.
Bill Jeffray
300, 334 11th Ave SE T2G 0Y2
299-1002 Fax: 266-5177
Insurance, Mortgage
Canada Mortgage & Housing Corp.
Courtney Gillis
200, 1000 – 7 Ave SW T2P 5L5
515-2963 Fax: 515-2931
Canada ICI Capital (CGY) Corp.
Yuan Repka
1630, 717 - 7th Avenue SW T2P-0Z3
297-9320 Fax: 297-9325
Landscaping/Irrigation/
Snow Removal
Cardinal Property Maintenance
Jodie Taylor
38 Okotoks Drive T1S 1G1
Okotoks, AB
620-6676 Fax: 982-6797
Green Drop Sustainable Landscapes
Brad Hamilton
1230 Meridian RD NE T2A 2N9
207-7503 Fax: 265-2299
High View Services
Colin Moore
Bay 15 6991 48 St S.E
(403) 236-4428 Fax: (403) 236-8801
Lighting
Amre Supply
Larry Schaufele
119, 3850 Manchester Rd SE T2G 3Z8
243-6662 Fax: 243-9368
Locksmith
Calgary Lock & Safe (1991) Ltd.
Rheal Cinq-Mars
#116 2845 - 23 Street NE T2E 7A4
250-5698 Fax: 250-3806
MECHANICAL/HVAC
Chisholm Mechanical Contractors Ltd.
Marc Doucette
4427B - 72nd Ave SE T2C 2G5
236-9374
Hank’s Plumbing & Gas Fitting Ltd.
Terry Froese
121 Discovery Place SW T3H 4N5
259-0049 Fax: 217-9725
Reggin Technical Services Ltd.
Steve Richards
Bay 24, 21 Highfield Circle SE T2G 5N6
287-2540 Fax : 287-2519
Mirror Framing
Frame Your Mirror
John McCruden
A5 3911 Brandon Street SE T2G 4A7
451-1338
overhead doors
Creative Door Services Ltd.
John Silcox
#8, 3740 - 27 St. NE T1Y 5E2
291-2375 Fax: 291-4969
Paint/painting
Benjamin Moore Calgary North Decorating
Alex Cheslock
920 Northmount Drive NW T2L 0A9
289-6227 Fax: 289-6223
Big Al’s Texturing & Drywall
Tim Terakita
Bay 113 1324 - 44 Ave NE T2E 6L6
210-1352 Fax: 210-1867
Calibre Environmental Ltd.
Dean Brawn
6224 – 29 St SE T2C 1W3
287-7726 Fax : 287-7792
National Construction Design
Joe Pagano
Ph: (800) 500-7155
Fax: (905) 625-9815
joe.pagano@thepascoalgroup.com
Pascoal Painting & Decorating (2004)
John Pascoal
Ph: (403) 245-9153
Fax: (905) 625-5351
john.pascoal@thepascoalgroup.com
Calgary Residential Rental Association - Summer 2011
Rowe’s Painting Ltd.
Neville Rowe
5307 Maidstone Road NE T2A 4C1
660-3780 Fax: 465-2980
PARKADE RESURFACING
Artec Construction
Marvin Boyko
11435 Wilkes Rd SE T2J 2E5
780-960-4930 Fax: 780-960-1283
pest control
Abell Pest Control
Erik Schuster
#109 3851 Manchester Rd SE T2G 3Z8
252-3155 Fax: 253-8525
Bed Bug Task Force Ltd.
Barb Horvat
1804 1 St. NW T2M 2T2
250-2447 Fax: 932-6430
Cal-Rid Exterminators Inc.
Keith Petrie
2508 – 76 Ave SE T2C 0H5
233-0646 Fax : 236-1528
Japco Pest Control Ltd.
John Patton
1550 246 Stewart Green SW T2N 3C8
242-2467 Fax: 949-4986
Peregrine General Pest Control Inc.
Nicholas Holland
PO Box 89019
829-6619 Fax : 452-9068
Poulin’s Pest Control
Don Faulds
1804 34 Street SE T2B 0W4
272-6006 Fax: 569-2560
PLUMBING/DRAIN SERVICE
Commercial Mechanical Services
Gary McLeod
Suite 4038, 614-33 Heritage Meadows SE
T2H 3B8
219-110 Fax: 219-1011
Hank’s Plumbing & Gas Fitting Ltd.
Terry Froese
259-0049 Fax: 217-9725
Reggin Technical Services Ltd.
Steve Richards
Bay 24, 21 Highfield Circle SE T2G 5N6
287-2540 Fax : 287-2519
RPR Industries
Remi Paradis
552 – 42 Ave SE T2G 1Y6
243-7740 Fax : 243-7520
The Drain Doctor
Bill Treherne
Box 5842, Stn “A” T2H 1Y3
243-3490 Fax: 243-3498
Real Estate Brokers
Colliers International
Eric Horvath
1000, 335 – 8 Ave SW T2P 1C9
215-7257 Fax: 265-6495
Cushman & Wakefield LePage
Tim Sommer
1730, 111 – 5 Ave SW T2P 3Y6
261-1188 Fax : 264-2053
Realty Edge Group Inc.
Elaine Krug and Richard Young
511, 55 Arbour Grove Close NW
T3G 4K3 252-4549
REAL ESTATE INVESTMENTS
CareVest Capwest Corp.
Linda Hill
900 645 – 7 Ave SW T2P 4G8
539-4798 Fax: 262-9520
REFRIGERATION
Reggin Technical Services Ltd.
Steve Richards
Bay 24, 21 Highfield Circle SE T2G 5N6
287-2540 Fax : 287-2519
Renovations/Windows/Doors/ Siding
Alberta Window Projects Inc.
Wade Montgomery
501 Cantrell Place SW T2W 2K4
690-8504 Fax: 238-9958
All Weather Windows
Bay 4 3900 - 106th Avenue SE T2C 5B6
720-8055 Fax: 720-0084
Artec Construction
Marvin Boyko
11435 Wilkes Rd SE T2J 2E5
242-1861 Fax: 225-9550
Calibre Developments Ltd.
Tim Arnett
6224 29 St S.W.
371-1570 Fax: 287-7792
Discount Exteriors Inc.
Pat Fairholm
2, 1303 - 44 Avenue NE T2E 6L5
250-2000 Fax: 250-2008
Economy Glass/Superior
Paint & Body Service
Glenda Geisler
101 17 Avenue SW T2S 0A1
228-6961 Fax: 228-7954
Greg Martineau Projects
Greg Martineau
#5 - 2816 - 21 ST NE T2E 6Z2
250-8201 Fax : 250-8285
21 Konstruktor Corporation
Micheal Albert
107, 440 10816 Macleod Tr S T2J 5N8
453-2114 Fax: 453-2104
Lux Windows and Glass Ltd.
Norma Ambrogiano
6875 – 9 St NE T2E 8R9
276-7770 Fax: 276-7792
National Construction Design
Joe Pagano
Ph: (800) 500-7155
Fax: (905) 625-9815
joe.pagano@thepascoalgroup.com
S.I.S. Supply Install Services (1994) Ltd.
Jody Roberts
3517 64 Avenue SE T2C 1N3
604-1334 Fax: 604-1337
The Pascoal Group
John Pascoal
Ph: (403) 245-9153
Fax: (905) 625-5351
john.pascoal@thepascoalgroup.com
Window Works Inc.
Robyn Carrier
101 1915 - 27 Ave NE T2E 7E4
291-5200
Roofing
Centimark Ltd.
Erin Venner
8, 7139 - 40 Street SE T2C 2H7
720-3380 Fax: 720-3385
Claw Construction & Coverings
Peter Gerrard
903-4555 Varsity Ln NW T3A 2V6
969-2439 Fax: 284-2204
Goodmen Roofing (Calgary) Ltd.
Rob Christensen
#1 421- East Lake Road Airdrie T4A 2J7
948-4433 Fax: 948-4481
Peddie Roofing & Waterproofing
Ken Cotterill
3352 - 46 Ave SE T2B 3J2
273-7000 Fax: 273-7701
Renaissance Roofing & Siding
Roger Leslie
408 Douglasbank Court SE T2Z 1X1
333-8114
Royal Roofing Ltd.
Ilia Pengu
#218 - 2 3012 17Ave SE T2A 0P9
(403) 248-6397 Fax : (403) 248-6300
SCREENS & GLASS REPAIR
Lux Windows and Glass Ltd.
Norma Ambrogiano
2620 Centre Ave NE T2A 2L3
276-7770 Fax: 276-7792
SEWER & WATER MAIN EXCAVATION
RPR Industries
Remi Paradis
552 – 42 Ave SE T2G 1Y6
243-7740 Fax : 243-7520
SHEET METAL
Reggin Technical Services Ltd.
Steve Richards
Bay 24, 21 Highfield Circle SET2G 5N6
287-2540 Fax : 287-2519
societies, housing
Accessible Housing Society
Alana Healy/Robyn Jackson
103, 2003 – 14 St NW T2M 3N4
282-1872 Fax: 284-0304
CUPS Community Health Centre
Mike Harvey
128 – 7 Ave SE T2G 0H5
221-8789 Fax: 221-8791
Surface refinisher
Eco-Refinishers
Douglas Motz
Box 25029 Deer Park PO T4R 2M2
Red Deer, AB
587-877-8889 Fax: 403-442-2050
TILING
National Construction Design
Joe Pagano
Ph: (800) 500-7155
Fax: (905) 625-9815
joe.pagano@thepascoalgroup.com
The Pascoal Group
John Pascoal
Ph: (403) 245-9153
Fax: (905) 625-5351
john.pascoal@thepascoalgroup.com
WAste/recycling
BFI Canada Inc.
Cora Dawson
5566 - 54 Ave SE T2C 3A5
236-3883 Fax: 720-0515
Valet Waste Management Inc.
Daniel or Chris Ball
1515 - 8710 Horton Road T2V 0P7
554-1686
WAter Conservation
ExactET Systems Inc.
Bill Poole
Suite 278, 339 - 50 Ave SE T2G 2B3
888-2467
UPCOMING EVENTS
Check out the Event Calendar on our Website to Register.
SEPTEMBER 2011
SEMINAR AND LUNCHEON
Thursday, September 15, 2011 • Blackfoot Inn
SEMINAR
“GET RID OF THE BAD STUFF”
You will learn about:
• Dealing with hazardous materials found in your building, including lead in paint,
mercury, asbestos, PCB’s
• Recent changes to the City of Calgary Permitting Requirements
• New focus on residential properties by Alberta Workplace Health and Safety Officers
• Completing pre-project hazmat assessments
• What all this means to you and contractors you hire
• Your Liability
Presented By: D
ave Christie, Partner
Division Manager Hazardous Materials
Brad Burwash, Project Manager
EHS Partnerships
LUNCHEON
“PRIVACY LAWS: WHAT LANDLORDS NEED TO KNOW”
Keynote Speaker: J illian Vincent, B.Sc., LL.B
Portfolio Officer, Personal Information Protection Act
В Office of the Information and Privacy Commissioner
OCTOBER 2011
SEMINAR AND LUNCHEON
Thursday, October 20, 2011 • Blackfoot Inn
SEMINAR
TBA
LUNCHEON
“HOW THE SCAN UNIT CAN HELP LANLORDS
WITH PROBLEM TENANTS”
Keynote Speaker: C raig Cuthbert, Analyst
Safer Communities & Neighbourhoods (SCAN) Unit
WATER MANAGEMENT/PRODUCTS/
HYDRO SUB-METERING
City of Calgary
Waterworks Division
Aaron Boulton-Chaykowski
Location 433
2100 Stn M T2P 2M5
268-5247 Fax: 268-5709
Stratacon Inc.
Douglas Stewart
123 Mt. Selkirk Cl SE T2Z 2R5
836-5834
Wi-Fi Internet
Naeco Communications Inc.
Ben Yan
4439 W 4th Ave V6R 1P9
Vancouver, BC
604-418-0288
Your Name
Could Be Here
Calgary Residential Rental Association - Summer 2011
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