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How to Grow Quality of Talent - British Chamber of Commerce in

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British Chamber of
Commerce
Didzioji 5, LT-011128
Vilnius, Lithuania
Autumn 2010
This BCC Paper
issue is kindly
sponsored by
Strategic Staffing
Solutions
issue No. 34
IT
Jonathan White
Kurt Wilson
Paulius Galubickas
Coming
soon to a
pocket
near you
Brits in
Lithuania
How to
manage
IT contracts
page 4
page 6
page 7
Quote of the Issue: You cannot build staff as you build a house, from the bottom up, and then when it is finished put the CEO on top of it like the chimney.
( Winston S. Churchill )
How to Grow Quality of Talent
Andrius Francas, Country Director Lithuania of Strategic Staffing Solutions in discussion with Alistair Day-Stirrat.
they stand the distinct possibility of students not
enrolling and that would mean the institutions not
getting funding.
Now, more then ever, universities have to
listen to the employers and to students. Barclays for instance have been active in developing
programmes of study suited to their work place
with both Vilnius and Kaunas Technological universities. What is more, Barclays have invested
in books, material, and even bringing in specialist
with up-to-date knowledge from Lithuania and the
UK. Other employers could do more.
Incentivizing professionals in the work place is
still more important. Showing the employees they
are valued and the work they carry out. This builds
loyalty over time. A developed career plan is also
fundamental. IT professionals are always fairly highly paid, however during the crises many had their
wages cut by 30% and they questioned why they
should stick with their current employers. Often the
more global companies see the long term benefit,
they have the experience of ups and downs in an
economy and don’t take the kneejerk reaction.
Looking to the future. It is clear there is room
With the likes of Barclays and new entries
such as IBM and Western Union the question
most commonly raised is �How much more can
Lithuania host, is there enough talent’.
The question is actually rather simply to answer as one need only look at the numbers of
graduates registering with the unemployment exchange, and over 15% unemployment in Lithuania.
In fact, Lithuania could take another 3-5 global
companies of the size of operations Barclays and
Western Union have and still remain attractive.
A better question is perhaps �How is it best to
nurture the talent’.
Better training is one area. Within universities there are greater incentives and competition for students, not to mention universities
abroad. The emphasis is clear; Universities have
to show why the course is attractive so that the
students understand their future at their chosen
institute. Universities have to offer courses and
programmes of study that will enable students to
find work and progress. This means that universities have to offer the programmes students are
looking for, and serve the needs of business, or
European Union Structural Funds
for E-Business Development
Andrius Е iaudinis
„Peritus sprendimai“
Hopefully the recent hot summer days did not
prevent cold minds of Lithuanian business leaders
and foreign investors from starting new projects
and setting new directions and priorities for the
development. Autumn is the appropriate time to
launch new business initiatives, especially if these
initiatives are related to the investment in IT solutions, business process optimization and higher
productivity using information technology systems.
Moreover, it is advisable to check the availability of
the EU Structural Funds for that sort of initiatives.
Businesses, which are operating in Lithuanian market and willing to implement internal IT systems development projects, soon will have an opportunity
to submit their applications for EU funding and this
would give an opportunity to acquire financial support (up to 50% of the total project expenses).
Who can benefit from the E-Business
measure opportunities?
Private entities, attributed to small and medium-sized category, are eligible to get financial support for an e-business or process management
systems project (e.g. a warehouse management
system, a project management solution, business
process management system, CRM, etc.).
NB: The category of micro, small and mediumsized enterprises (SMEs) is made up of enterprises
which employ fewer than 250 persons and which
have an annual turnover not exceeding LTL 138 million
(EUR 40 million), and/or an annual balance sheet total
not exceeding LTL 93 million (EUR 27 million) euro.
So, if your company meets these criteria and
you have an idea how to improve your company’s
business with introduction of IT systems (at the
same time increasing labor productivity and competitiveness across the EU), this fact is already
more than the beginning.
Every project, regardless of whether it is
provided by EU support or not, begins with innovative idea.
continued on page 3 >
for more companies to open or expand operation
in Lithuania. Competition for positions is strongest
in particular areas of IT specializing in infrastructure networks, servers, and data storage; less so
in more �junior level’ IT and call centre’s. Western
Union is opening a back office accountancy and
finance operation, these areas have exceptionally high potential being very under-developed in
Lithuania with little international competition and
a large talent pool to select from.
Lithuania is still under-developed and the
market remains attractive for niche players. Educational levels are double EU average and politically
Lithuania is stable. Lithuania is attractive to people in neighboring countries to come for work.
More positive and niche companies, working
more closely with universities, stand to benefit the
most. There is more scope for call centre’s, with
English language skills and Eastern Europe costs
giving two key attractions, what sets Lithuania
apart is when a company needs other European
languages be it German French Spanish or Norwegian. Services in general are well catered for; IT
infrastructure is one of the fastest in Europe.
IT trends for Business
Aidas Kavaliauskas
CEO „CID Baltic“
In recent years, almost all businesses are rapidly changing approach to IT. Today it’s hardly possible to find business, that doesn’t use IT. Global
technologies become more popular also in the
Lithuanian market. E-Commerce has already found
it’s place, but now greater attention is being paid to
Cloud Computing, business management systems
integration with social networks, tools that
help to process large amounts of informaClient 5
tion efficiently.
Enterprise of the future
It’s Cloud. The advantages of Cloud
Client 4
Computing services are already quite
well known in the world. Integration is
the main difference between Traditional
and Cloud computing.
All software, servers or computers are connected to the Cloud; their operation is integrated and adapted for the users. With the help of
Client 3
the Cloud you can keep your documents and
business data in another side of the world
and when necessary open it on any computer
which has access to the Internet. Currently the most
frequent types of Cloud Computing services are
Software as a Service (SaaS) and Infrastructure as a
Service (IaaS). These two types differ in their purpose.
SaaS is a software application delivery model where
business applications are hosted at service providers
and delivered to the customers via Internet.
IaaS is the general computing infrastructure.
Service providers give access to the hardware, software and all other necessary computer resources.
The main advantage of SaaS and IaaS over Traditional infrastructure is that Cloud is scaling according to
the business needs and it hides all the infrastructure
complexity from the end users.
continued on page 5 >
Social
Nettworks
E commerce
„The Cloud“
Google
Apps
(e.g. Gmail)
ERP/CRM
Client 2
Client 1
BCC paper Autumn 2010
2
Members’ Discount Scheme Updates
From the Chairman
construction – have fared very badly during the
recession. However if you are an exporter you
are probably doing quite well due to the recovery
of many export markets. Many exporters are in a
remarkable position this year – sales have been
rising abroad whilst costs have been falling at
home.
Chris Butler
Chairman of the BCC
Lithuania
As a member of the British Chamber of Commerce and BCC Membership
Card holder you can benefit from the following discounts and special offers:
NEW!
Baltic Surveys
-10% discount for market research services in
the Baltic states
Paterson Art
- 20% discount (both for personal and corporate
commissions) is offered for all artworks.
Profesionalus Dizainas
- 10% discount for photography, design
andВ layout services if total order value is not
less than 500 LTL
Vilnius Montessori pre-School
15% discount to BCC members for their children
pre-school tuition!
AVIS rent a car
– 25 % for short-term rentals within Lithuania
and the Baltic states; special quotes for
outboundВ and chauffeur drive rentals; tailormade full leasing and fleet management offers;
corporate Charge andВ Avis Preferred cards
Best Western Hotel Vilnius
– 40 % discount for accommodation, conference
halls and fitness centre and 15 % discount
for restaurant and bar; 20 % discount for
accommodation in newly opened Best Western
Hotel Central in Druskininkai
Biuro Pasaulis
- 22% discount for stationery
Black & Decker (Hardim, UAB)
– 10 % discount for Black & Decker and DeWalt
electric tools
Bunnahabhain
– 20 % discount for Bunnahabhain; 10 %
discount for other products. Discount is
valid only at the Wine Boutique (Gero vyno
parduotuve) in Subaciaus St. 2, Vilnius and NEW
boutique in Jasinskio st. 16, Vilnius
CID Baltic
–10% discount for the off the shelf IT products.
We provide the opportunity to get free of charge
consultancy in the areas of effective software
implementation in business process, software
impact and successful software deployment
Danske Bank A/S Lithuania branch
– Bank will be paying  1 ON VILIBOR-0,2 % or 1
ON LIBOR-0,2 % interest for deposits.
Finreda
– 10 % for corporate, accounting, audit
organisation, legal, financial, tax and business
consulting, and translation services
Fiorentino Restaurant
- 15 % discount on prices from Restaurant menu
(Dish of the day, catering and events services
are excluded from this offer)
Hotel VanagupД— (Eskom, UAB)
– 10 % discount of rack rates for accommoda­tion
in the hotel; 10% discount on food and beverages
in the hotel restaurant, terrace and bar
Kaunas Airport
- free Long term and Short term parking and free
VIP escorting
Law firm JURIDICON
- 20% discount for services. Special offer: legal
services within your budget.
Le Meridien Vilnius Hotel
- 50% discount for “Green fee” (Bridgewater
game); 20% discount for one time entrance to
the Health Club + SPA Oasis; 10% discounts
for Health Club + SPA Oasis memberships, for
family one time entrance + memberships in
the Health Club + SPA Oasis. 10% discount in
restaurant “Le Paysage”; 10% discount from
best available rate for accommodation; Free
room for newlyweds if they celebrate weddings in
Le Meridien Vilnius hotel with minimum 50 pax.
Motieka & AudzeviДЌius, Law firm
– free of charge first consultation for BCC
members
ODONTIKA, Dental surgery
- 20 % discount for services
Publicum
Dear Members and Friends,
Welcome to the autumn edition of the BCC
Newspaper which marks the start of our 2010/11
British Chamber season.
We always hope that each successive season
will be an improvement on the last, or at least
that it would contain some new features for
members to enjoy. I must say that in aiming at
that objective this year we have set ourselves
a very high standard. Towards the end of last
season for example we managed not only our first
(long overdue) visit to Kaunas but also our first
visit to Scotland, Edinburgh to be precise, with a
business delegation. This trip was quite a feat
of organization. Not only did Sandra and Toma
manage it superbly, they also learned an awful lot
during the process. We hope very much to be able
to put this knowledge to good use with another
business delegation later this season.
When I last wrote this column we were still
deep in the economic collapse that befell Lithuania
and much of the world in 2009. Today we are in a
curious position – although the panic has gone and
the collapse is over, the signs of growth are still few.
Certain business sectors – property developers,
I have been tremendously impressed by
the speed with which many of Lithuania’s larger
business have managed during the recession.
Many have controlled costs to such an extent that
they were able to end the year at break even or
thereabouts despite sales reductions of 20, 30,
40% and more. Of course there is a price that
the country has had to pay for this and that is
unemployment of 16%. The social problems that
this gives rise to, not to mention the cost, will be
a burden for many years to come, but speaking
from a purely business point of view the speed
of reaction has been remarkable. We should not
forget that a company which is still trading is able
to create growth and jobs in future – a bankrupt
one cannot.
I would like to end by extending my special
thanks to all the advertisers and sponsors who
have supported this edition of the BCC Paper. It
was very noticeable at our last AGM that the BCC
membership overwhelmingly supported investing
in the newspaper in order to keep it alive during
these difficult times. This edition would not have
appeared, however, had we not found sufficient
advertisers and sponsors and I am delighted to
say that we have done so.
I look forward to seeing you at our events during
the forthcoming BCC season.
- 10% for all services and free of charge first
consultation!
Radisson BLU Hotel Lietuva
-В present your BCC card at the reception, fill
in an application form and get your REZIDOR
GoldPoints Plus classic loyalty card which will
provide 5% discount on food and non-alcoholic
drinks in the Riverside restaurant, Lobby Bar and
Skybar andВ special accommodation offersВ at
Radisson BLU Hotel Lietuva, as well asВ REZIDOR
Group hotels worldwide.
Shakespeare Boutique Hotel
– 20 % discount for Shakespeare Hotel
accommodation; 20 % discount at the
“Sonnets” Restaurant and the “Globe” Bar Strategic Staffing Solutions, UAB
- 10% discount for Recruitment Services.
Varul Vilgerts Smaliukas, Law firm
- free of charge first consultation; 10 % discount
for all services
AB ЕЄkio Bankas
– special fees for BCC members - legal persons.
Members of association - natural persons, are
offered to acquire a payment cards package
at a special price: a credit card with insurance
(MasterCard Standard), a special card (Maestro
Olialia or Maestro ЕЅalgiris) and a virtual
MasterCard card for settlements via the internet
- only at a price of a credit card. Moreover, the
first year service charge for the credit card is not
applied.
When contacting the companies, please indicate
that you are a BCC member, provide your company
name and BCC Membership Card number.В For
more detailed information about special offers &
discounts please visit our website www.bccl.lt and
click on a flashing banner.
Pan Baltic Discounts are now available!
From 2010 BCC Members are entitled to use various of discounts provided by the British- Estonian Chamber of
Commerce and British Chamber of Commerce in Latvia members. Moreover BCC Corporate and BCC Sponsor
Members participating in the discount scheme will have a possibility to provide discounts for BCC Estonia and
BCC Latvia members. Please check the BCC website ww.bccl.lt (flashing banner) for more information.
Bccl discount scheme, how has it worked for our members?
Mr Roberto Febbrari, Vice Director, Fiorentino Restaurant - We were giving BCC discount about 20 times
during the summer. Also I would like to add that BCC subscription helped us to organize couple of events
with some BCC members that didn’t know our restaurant before.
Our company used Kaunas airport parking facilities two times and we are fully satisfied with them.
Mr Alistair Day – Stirrat, Director, Odontika - We have recently started using Biuro Pasaulis (who offer BCC
members a discount on stationary) and have found the services efficient, fast and uncomplicated.
Kaunas Airport parking scheme has worked very well and we have found it very convenient.
Mr Lukas Mikelaitis, Account Manager, Publicum - BCC discount at Kaunas Airport works perfectly. No need
to worry about getting to the airport with taxi or public transport. It is always much more convenient to get
there with your own car and leave it in safe hands of Kaunas Airport staff.
I also use BCC discount at Fiorentino – cosy restaurant with tasty food and great service. Highly
recommended!
BCC paper is a free of charge newspaper of the British Chamber of Commerce in Lithuania, published 4 times a
year. It covers a variety of subjects related to the UK – Lithuania business, provides members news, introduces
to new BCC members and provides a review of events organized by the Chamber.
The BCC paper is distributed with Star1 airlines Vilnius-London route, at Vilnius International Airport, Kaunas
Airport, main hotels in Vilnius, KaunasВ and Klaipeda, travel agencies, restaurants, information and business
centres, all BCC members, International Chambers in Lithuania, British companies interested in entering the
Lithuanian market, the Lithuanian Government and trade organisations. Copies are also sent to the Lithuanian
Embassy in London, UK Trade and Investment (the UK Government organisation which supports UK companies
trading Internationally), British Chambers in the UK and Europe.
Total print run: 5000 copies
Next publication date: December 2010
BCC paper team:
Editor in Chief – Chris Butler
Editor – Alistair Day-Stirrat – Alistair.Day-Stirrat@odontika.com
Publisher – Geoffrey Cohn – Geoffcohn4747@msn.com
Members section and advertising – Sandra Kundrotė, e-mail: Sandra@bccl.lt , tel. +370 5 2690062
Design – „Profesionalus dizainas“
Advertising information
NEW! Issue sponsorship package (4000 LTL/1160 €) now available:
Sponsor banners on every other page of the paper;
Full color back page (1000 advert cmВІ) advert;
Half page editorial promotional material within the paper;
Issue Sponsor logo on BCC weekly E-News;
Issue Sponsor logo on BCC website;
Issue Sponsor logo in all e-mail information related to sponsored issue, sent to BCC Members and contacts
Advert sizes and prices
Prices
Size
Size mm
BCC Member rate
BCC Non member rate
Back page 1000 cmВІ
273x366
1250 LTL
363 €
1560 LTL
453 €
Full page right 1000 cmВІ
273x366
1125 LTL
326 €
1400 LTL
405 €
Full page left 1000 cmВІ
273x366
1000 LTL
345 €
1250 LTL
363 €
ВЅ page 129 cmВІ
133x368
600 LTL
175 €
750 LTL
218 €
ВЅ page 129 cmВІ
273x183
600 LTL
175 €
750 LTL
218 €
1/3 page 326 cmВІ
273x119
320 LTL
93 €
400 LTL
116 €
1/3 page 326 cmВІ
133x245
320 LTL
93 €
400 LTL
116 €
Small 129 cmВІ
273x47
150 LTL
44 €
190 LTL
44 €
Small 129 cmВІ
133x97
150 LTL
44 €
190 LTL
44 €
Small 129 cmВІ
63x200
150 LTL
44 €
190 LTL
44 €
For further information or to book your ad space, please contact the chamber:
Tel. +370 (5) 269 00 62/84, e-mail: Sandra@bccl.lt
This BCC Paper issue is kindly sponsored by Strategic Staffing Solutions
BCC paper Autumn 2010
3
IT
Blue Bridge introduces bridge2cloud cloud
computing services for business
Blue Bridge is the first company in Lithuania
to provide services based on cloud computing
technology from its modern data centre. Cloud
computing type of services gives companies an
opportunity to avoid investments into their own IT
infrastructure and instead use IT as a service.
Market has been looking for an opportunity
to get IT as a service, for a long time. Staying in
tune with a market needs we are the first ones
to adapt new technologies and introduces cloud
computing services in Lithuania.
�Cloud type computing services, open opportunities for companies, to purchase IT infrastructure, platform or software as a service.
Comparing to airlines industry, when you need
to fly to a particular destination you don’t need
to acquire plane, one ticket is enough. So far
in IT industry if company needed IT system to
perform particular tasks, it needed to purchase
hardware and software to perform those tasks’,
Dalius Butkus, Sales and Marketing Director of
Blue Bridge, said.
Dynamic IT services enable companies to get
rid of their own infrastructure, pay only for what
they actually use at a given moment, and manage
IT resources capacity according to their changing
needs instantly. Those type of services give companies ultimate flexibility, speed and efficiency.
�We provide businesses with the opportunity to
order services based on their specific needs.
Our goal is to provide market with service that
give our clients maximum flexibility and speed.
Dalius Butkus, Sales and Marketing Director of Blue Bridge
Therefore we have adopted a new billing model
with the minimal service usage time of one hour’,
Mr Butkus said.
Blue Bridge bridge2cloud dynamic IT services
are provided from the company’s modern data
centre, which complies with all security and high
availability requirements. Furthermore, the entire
A Life Long Learning (LLL) International Academic
& Vocational Qualifications E-Learning and
On-line testing strategy for business & education
partnerships (BEP) and communities
Jeff Lewis
UK Chartered Management Institute &
British Computer Society
This article introduces a new approach to ICT
learning, drawing on Lithuanian and UK good practice. It links with the latest European competence
based qualifications and initiatives, BEP’s including apprenticeship schemes where a candidates
programme is a negotiated mix of study and work
recorded in Individual Development Plans (IDP).
UK competence based qualifications are provided
for all organisations and include e-learning and
on-line testing. ECDL Test Centres and licensed
authorities have no responsibility for the quality of
the training programmes, only testing.
In Lithuania, education has introduced the
national ICT School Certificate (ISC). In addition
there are initiatives which should be linked with
the national certificate, the prestigious and �Gold’
award winning �Langas į Ateitį’, community internet
access points, delivering basic word processing,
spreadsheets and E-Government information. At
Rehabilitation Centres �informal and computer �basic knowledge’ should also rise to this new standard. Within BEP programmes can be customised
to meet business needs and national economic
requirements (NER). These include �Economics’,
�Finance’ with Advanced Spreadsheets, a rebirth
of �Manufacturing & Textiles, and a new ICT Sector
with elements through all BEP and communities.
In the UK BEPs developed IDP’s which ensure career progression within a mixed program
of academic study and work experience. Some
companies have developed their own learning
facilities e.g. Barclays Universities, whilst the work
experience progresses to a formalised apprenticeship scheme e.g. Textiles Training in �Centres of
Excellence’.
It is possible to map the ISC syllabus across
to an internationally respected ICT Awarding Body
and vocational qualification i.e. Oxford Cambridge
& Royal Society Arts, and CLAiT International
through Cambridge International Examinations.
(Computer Literacy & IT) respectively. BEP’s include Microsoft and Office Applications which are
covered by CLAiT. Through the new ITQ initiative it
is possible to bring qualifications together to form
a comprehensive ICT Career Progression.
The intention will be to develop a single competence based qualification deliverable through a
blended course including
e-learning and tested on-line. The proposed
project links with the international on-line testing specialists EnlightKS and could be delivered
initially as a pilot.
The proposed ICT qualification e.g. ISC &
CLAiT, for education and business will satisfy
the British business concerns where students
recruited do not have the required vocational skills
to match their academic knowledge. Investigations
continue on the use of professionally developed
and project proven computer simulated business
facilities. It is essential for Lithuania to have a
successful ICT Sector. This in turn supports other
Sectors in their quest to be efficient, competative
and attracts international companies to invest in
Lithuania knowing there is a competent potential
employee base.
infrastructure of the data centre is housed in a
certified capsule with 100 percent protection
from water and resistance to temperatures as
high as one thousand degrees Celsius.
�All IT solutions for the clients of our data
centre are created and provided using a virtual
infrastructure. This allows us to develop and man-
European Union
Structural Funds for
E-Business Development
< continued from page 1
This is followed by a prioritization, coherent planning,
implementation and further steps, which are all just
the implementation of the good and structured idea.
Companies seeking for financing should be armed with
patience, helpful consultants, and prepare an application
for the EU structural funds.
It also should meet the other simple criteria specified by the institution responsible for implementing financial measures - Lithuanian Ministry of Economy.
The projects are financed according to the EU Structural funding measure “E Verslas” (“E Business”). This financial measure aims to contribute to the implementation
of Lithuanian Republic’s strategic development objective
to increase business productivity. Enterprise productivity
problems in Lithuania are reflected by the fact that labour
productivity in Lithuania is one of the lowest in the EU. According to European Union’s Statistical Office data, labour
productivity in Lithuania equals only 60 percent of the EU
average in 2008. Furthermore, labour productivity in some
Lithuanian sectors lags behind the EU average up to 10
times (e.g., textiles and clothing sector).
How does it work?
The aim of the financial measure “E-Business” is
to stimulate micro, small and medium-sized enterprises
and to help those companies to implement information technology to their businesses. That is expected
to facilitate labor productivity and export growth in the
companies which gets financial support. Activities supported: IT consultancy services, software purchase and
acquisition of computer equipment necessary for the
operation of the new IT systems.
In 2009, after the first call of the same measure,
242 different E-business projects of enterprises operating in Lithuania were funded from European Union’s
Structural Funds. Each individual project has received
up to LTL 300,000 support for its e-business idea.
Maximum financing rate was set to 50%. The total
amount of funding allocated – LTL 40.1 million (EUR
11.6 million). 20 separate projects received the biggest possible financing of LTL 300.000, which provide
very high level of investment e-business development
in excess of more than LTL 600,000 per project. Those
projects are very different in their profiles and they are
being implemented by a broad spectrum of companies
age infrastructure capacities, which means that
companies do not incur costs due to unused or
insufficient IT resources. This type of technology
gives an opportunity to instantly implement IT solutions, sign flexible contracts, and promptly develop
environments for the testing of solutions’, the Blue
Bridge Sales and Marketing Director said.
ranging from insurance companies to television companies, from hotels chains to recruitment firms, from
jewelry distributors to manufacturers of promotional
material.
It is noteworthy that most of these projects are
being implemented very successfully. More serious
malfunctions were limited to a few enterprises. Those
projects lost their control mostly because of weak
project management culture in these companies and
the highly unfavorable macroeconomic circumstances
in the market.
Although Lithuanian business support agency (Lietuvos verslo paramos agentЕ«ra) (institution, responsible for
the measure “E-business”) could not provide interested
companies with detailed requirements for the project, it
is likely that the funding should not be significantly less
than the funding allocated in 2009. This means that application for the EU funding is highly recommended and
beneficial for many private legal entities. This is also true
for the members of the British Chamber of Commerce
in Lithuania.
Are there any obstacles?
The main obstacles faced by the companies, which
already applied for the EU’s support under the measure
“E-Business” would be these:
• uncertain funding conditions;
• complexity of the legal barriers;
• long-lasting project evaluation procedures;
• other bureaucratic obstacles of the EU support.
These obstacles increase the need of the external
experts/consultants. Most of the companies generally
rely on the specialized consultants in the field of fundraising / EU project management.
All companies shall be aware of the fact, that getting
a “yes” for the project from project evaluators is not all.
Specific project management and complex reporting
requirements are also to be considered. Project executives often complain about complicated implementation
of the projects and strict and bureaucratic external
control system. However, it is necessary to take into
account the fact that the EU funding, in contrast to
bank loan funds, is non-refundable. Thus, the EU money
despite of all negativities is a good alternative to be
considered.
To sum up all the arguments, it should be noted
that measure of “E-Business” support should encourage
micro, small and medium-sized businesses to install new
information technologies, facilitate their work productivity
and increase exports. It is an excellent opportunity to
expand their business prospects and move companies
to a new level with the help of the IT solutions.
This BCC Paper issue is kindly sponsored by Strategic Staffing Solutions
BCC paper Autumn 2010
4
IT
Coming soon to a pocket near you!
together and provide the classroom community
they so need.
Jonathan White,
Freelance Digital Consultant e and m-learning
At the other end of the scale in all markets
worldwide, intelligent smart devices have become
as powerful and functional as PCs. The explosive
growth of Apple’s iPhone, HTC’s touch screen
devices and other innovative market entrants are
testament to this. Technological developments
are making it possible for someone on a business
english course to start a series of exercises and
questions over breakfast on a laptop, continue via
a mobile device on the way to work and finish during their lunch hour at their company PC.
Technology is changing the face of education
rapidly. A quick visit to an average classroom
just about anywhere in the world will show this.
Many have PCs for both teachers and students,
there are several million whiteboards installed
globally, and the likes of companies such as Intel
are growing this trend rapidly with their innovative
and affordable Classmate PC.
But what about other forms of learning?
How are those who maybe don’t have the time
or money to enter a classroom, are intimidated
by formal lessons or simply prefer to study on
their own at their own speed being addressed?
The answer is in all of our pockets. Mobile
technology is the educational medium of the
future and talk to anyone who has looked at the
sheer strength and size of the mobile device
and network industry today worldwide, and they’ll
pronounce that mobile learning or m-learning as
it is now referred to, will quickly over the next
3-5 years surpass all other types of education
in terms of coverage, usage and income. Mlearning is about to hit us with a bang, and when
it does hit, there will be positive repercussions
all around the world.
Currently PC usage is in decline whilst mobile
device usage is growing stronger and stronger.
Interestingly, the mobile device industry is now
bigger than the PC industry at >US$ 1 trillion per
annum. The PC industry is shrinking as users
(particularly emerging markets) favour mobile
devices over PCs. Two-thirds of the human race
has a mobile phone subscription. A report by the
International Telecommunications Union in February 2010 said that by the end of 2010, another
400 million mobile phone subscriptions will have
been signed up, taking the global total to over 5
billion
This means that two-thirds (67%) of human
beings have a mobile phone subscription as
opposed to the Internet being accessed using
PC by around 1.7 billion, or 26% of the world’s
population. Leading this is the explosion in developing countries where average penetration rates
reached 57%, more than double its 2005 level of
23%. The figures are at saturation in developed
countries where averages are more than 100%.
Predictions from the ITU says that accessing of
the internet via mobile device will increase rapidly throughout 2010 as all networks worldwide
become 3G and some become 4G allowing more
rapid connection and transfer times on the mobile internet and there is already a much larger
take-up of advanced handsets offering full social
networking, audio and video streaming, email
services, web conferencing and other services
which mimic those of online PC environments as
well as very high-tech healthcare usages. A great
example of this has been running with Australian
telecom provider Telstra, who in conjunction with
the Australian Government Dept of Healthcare
offer a mobile breast-screening service in the
outback. This cuts down huge delays in scan
results and saves lives.
Interestingly SMS is the most used data application on the planet. As we sit in front of our PCs
in the 1st world using complex desktop programs,
this comes as a big surprise. Coupled with this,
there is an explosion in the use of mobile devices
to connect to the internet driven by the faster networks that we now all benefit from. In February
2010 the United Nations released a report which
stated that mobile web access predicted to greatly
exceed PC web access within 5 years.
So all these figures are astounding we tell ourselves, but coming back full circle, what does this
mean for education? Are we really all going to be
studying soon using a small 5 or 6 cm screen?
Without seeming to be contrite, many people
already are. Services are springing up left, right
and centre and as you read this, many more
are being planned. Many see the opportunity in
developing countries to provide basic education
(healthcare issues, reading, writing and arithmetic)
via mobile phones to a generation of people who
have the technology in their hands, but have no
access and would never be able to afford even a
basic classroom course. The power however is in
the hands of the people.
Of the billions of people worldwide who have
mobile devices, a very large proportion of these
are in India, Africa, China and Latin America.
Although we may be used to large flat-screen
tvs, and touch-screen multimedia devices which
connect to broadband and transfer at the speed
of light, for many people in these markets, their
mobile device screen is the only screen they have
ever owned themselves. They may have communally gathered around tv screens for football
games or visited cinemas in their millions, but
ownership has never been an option. The technology they now possess, one which we take for
granted as being part and parcel of every day life,
has become a lifeline, transforming the way they
communicate and work. Meanwhile the mobile
network providers and handset manufacturers
are rapidly developing new ways for them to communicate using social networking, “intelligent”
SMS which allows a question to be sent to a
handset and a multiple choice answer to be sent
back using a code as well as other innovations
such as voice recognition also for responses to
multiple choice questions. This means that with
even the most basic mobile devices, education
becomes a reality for those who before had no
hope of receiving it, whilst at the same time, with
the growth of social networking in the mobile
sector, bringing this new generation of learners
The British Council have been pioneers in this
area. The British Council’s m-learning products
are highly innovative and will have a huge impact
on the lives of English language learners around
the world whatever their creed or colour or social
income group. Already a number of products have
been launched for the iPhone and Android formats
which are being sold via iTunes as well as the British Council’s LearnEnglish website. These include
an audio soap Big City Small World, MyWordBook
which is an interactive vocabulary notebook for
learners, and a number of fun games to improve
grammar and vocab. Other products for different handsets will follow rapidly over the coming
months/years, providing an invaluable extension
to learning in a world which is always on the go.
These extend the LearnEnglish brand to a new
audience of learners and allow them to study in
a new and fun way when they want to. Learners
will be able to choose their way of studying and
study at their own pace, knowing that the pedagogical success and the highly valued stamp of
the LearnEnglish brand will be on everything that
they learn. The future as they say is looking very
bright indeed.
Jonathan White began his career in educational publishing at Oxford University Press in the
early 90s.В A digital pioneer, he switched to the
working solely in the digital sector in 1997 and
since then has set up a successful online journal
company, set up an online community, WebTV and
e-commerce site for Pete Townshend of rock band
The Who, and more recently has been making
waves back in the publishing industry.В During a
stint at Penguin Books Rough Guides Mobile was
produced and preloaded to 5 million Motorola Razr
and Slivr handsets in Europe, and he set up and
ran a Digital Publishing Unit for Macmillan Education for two and a half years until very recently.В Under his tenure, the company accelerated digital
growth worldwide in the educational sector for both
curriculum and ELT products and won an ELTON for
Aviation English from the British Council.В Additionally he pioneered mobile learning with a series of
reader prototypes.В Jonathan now consults in the
digital sector, presenting at a wide range of international conferences and working at the cutting
edge of the digital arena in both educational and
mainstream content.
Common Mistakes in Web Design
By Andrius Zubkovas
UAB „Move up Marketing Solutions“ Director
Navigational failure
All web navigation must answer these questions:
Where am I?
Where have I been?
Where can I go next?
Where’s the Home Page?
Where’s the Home Home Page?
Navigation must be simple and consistent.
Common mistakes include different types of navigation on the
same site, a link to the current page on the current page (home
page link on home page), poorly worded links so the visitor doesn’t
know where he’ll go if he clicks, no links back to the home page,
and confusing links to the home page.
Thinking your web site is your marketing strategy.
Unless you’re an online shop selling t-shirts, cameras — you get
the picture — your web site is not your marketing strategy. Your web
site is part of your marketing strategy.
If you take orders over the phone, don’t get rid of your phone
banks. If you’re successfully using direct mail, don’t stop. Heck, if
the Yellow Pages are working for you, continue to use them. The
trick, and the hard part, is to find where your web site fits in your
marketing strategy.
Don’t mix too many fonts
Choose one font for headings, and another for the body. DO
NOT use more then two different fonts in the body text! Consider
this to be a general rule. For example, you could use “IMPACT”
for headings and then “ARIAL” for the body. Keep in mind that
every font is designed with its own baseline, x-height, cap height
etc. You can compare fonts with Typetester (http://www.typetester.org/). It’s a really nice and useful.
Use a grid system
Using a grid system will help you to align your elements better. I
recommend using the 960 Grid System (http://960.gs/), as it offers
both design and coding templates (.psd, .ai, .css, .html etc.).
Unfriendly Screen Resolution
I’m sure we’ve visited websites where you have to scroll hori-
zontally. This is an absolute no-no in modern web design. A good
designer will develop websites that fit on most screen sizes. The current optimized layout for websites currently is 1024 x 768 pixels.
Suggestions
It’s hard and almost impossible to cater the design to fit every resolution especially when visitors are now surfing from mobile phones and netbooks, but we can get a rough idea what are
the generally used screen resolutions with these following ways:
Check your status – Analytic services like Google Analytics (http://
www.google.com/analytics/) provides you information about what
monitor resolution they are using. These are useful information you
should know before initiating your next revamp.
This BCC Paper issue is kindly sponsored by Strategic Staffing Solutions
BCC paper Autumn 2010
5
IT
Clouds on the Horizon
Linking Business with Universities in Lithuania
Professor Algimantas JuozapaviДЌius, vice-dean, Vilnius University Faculty of mathematics
and Informatics speaking with Alistair Day-Stirrat, Editor of BCC paper
A few editions ago one of our contributors
raised the issue of academia for academia’s sakes
asking where is the commercial value in much of
the study/research undertaken in Lithuania, in
Vilnius University Faculty of Mathematics and Informatics we find some synergy in the clouds.
Algimantas is keen to point out Vilnius is the
Oldest University in Lithuania with a great academic tradition. Theoretical courses are a fundamental
part of any university education but one must also
accept the need for change. Many of the major
universities around the world have for a long time
worked closely with business. Notable changes
have only now occurred in Lithuania. Barclays, and
others, have given the Faculty of Mathematics and
Informatics the opportunity to work in an �American
Way’, that is Universities and business together
creating operations and opportunities in science to
do good for business and for the community.
Many skeptical relics of a by gone era were not
so welcoming. According to Algimantas the negotiations took 2-3 months before Barclays and his
Faculty could agree on a curricular and changes to
particular. What is more, the Faculty developed a new
graduation programme specific to the needs of Barclays, and developed new standards. This Algimantas believes is a particular success. Labour quality
was already ranked highly and Lithuania was seen
as a support & development centre, but now the
engineering centre is being ranked highly as well.
Books, material, and equipment were donated
to the Faculty to make the new programmes a
IT trends for Business
< continued from page 1
You can start with 1 user and grow to thousands
without any need to plan this in advance. Cloud will
provide you with any necessary storage and computing capacities you need.
Most of the IT giants in the world like Amazon,
Google, Microsoft, IBM offer Cloud Computing Services today. Also hosting centers in Lithuania are moving
in this direction by introducing virtualization and web
enabled business applications and I strongly believe
that in a couple of years companies will remember
managing own infrastructure as a bad dream.
New ways for reaching your customers
Nowadays Internet became far more than the infrastructure. Today it’s a huge social network, largest
market and unlimited source for information with over
1 billion people using the Internet and more than 5
million terabytes of data stored. There are very good
examples for using this potential extremely successfully (Amazon, eBay, Google, Facebook, LinkedIn, GetJar). But it becomes more and more difficult to reach
the right people and get the right information. Usually
Google gives a few hundred million documents and
most relevant information is not always on top of the
list. Therefore new approaches to e-commerce and information management are being introduced. These
are called socially aware applications that use Semantic technologies to bring information to the users
directly, by understanding their habits and knowing
their network. These applications gather data from
social networks and other information sources more
efficiently and help business to distinguish target
groups and to reach particular customers. You can
Important to Algimantas is the academic
environment, as the first stage in research and
development. However, when business comes
and asks specific questions this can create
interesting possibilities for students to test the
practical application of their research.
One example was for a furniture producer,
using computer graphic algorithms one student
developed a programme to recognize defects in
furniture through object recognition.
Another example is whether algorithms can
be used to analyze data from electro-physiology
sensors or detectors on patients’ heads more
quickly and efficiently. The detectors produce a
read-out that can take 6-8 hours for a doctor to
analyze, and the doctor needs months or years
of training to become proficient. By developing a
website based programme to process data and
identify anomalies and certain points of interest
much more quickly through �mining’ and ratios, the
diagnostic benefits to the medical community are
obvious. The results are being tested by medical
doctors for reliability now.
Particularly interesting to Algimantas, EU structural funds have been used to develop the GRID
system across Lithuania and her neighbours,
linking clusters of servers in a geographical region. This is available for academic use but also
for business, for when lots of computing power
is needed. The grid will shortly be incorporated
into a European wide grid. Moving swiftly from
Grids Algimantas is in the Clouds, exited by new
developments in Cloud computing (Internet-based
computing, whereby shared resources, software
and information are provided to computers and
other devices on-demand, like electricity).
Professor Algimantas JuozapaviДЌius, vice-dean, Vilnius University Faculty of mathematics and Informatics showing computing
clusters of the Faculty
possibility. Content on specific fields was redeveloped, such as engineering courses like
Unix, data storage and mainframe, both very new
courses on offer. External experts were brought in
to give courses.
collect a lot of information about people’s tastes and
needs in social networks. Afterwards you can quite
precisely understand what your customers want and
offer needed products and services.
It’s like social customer relationship management. However, if you want this management to be
excellent you should consider the opportunity to exploit the advantages of e-commerce in your business.
E-commerce has already found its place in the world
market and it is slowly finding place in Lithuanian
market as well. Today nearly every company has its
own website. But is it enough? Enterprise Resource
planning system integration with e-shop is a successful step towards a more efficient business and
customer satisfaction. Especially for a small market
like ours it is important to find the ways of reaching
global market. Therefore socially aware e-commerce
and information management applications are the
right tools to look for.
Being successful
Companies must seriously look to the latest technology trends. Especially for a small market like Lithuania it is essential to have global presence, to be flexible
and innovative. The best example for me is GetJar
which started as a small mobile application development company in 2004 and became the second largest
marketplace for mobile applications with only Apple
still being ahead. This company is a good example
when starting small and thinking big you can find your
place among the worldwide leaders like Apple, Amazon,
Google, eBay. Technologies do not guarantee success.
They are tools that help to reach the targets. But having
the tools that allow to focus on making business rather
than running it might be a good reason to see more of
GetJar success stories in the future. And it is obvious
that Cloud computing and socially aware business applications will play very significant role here.
Another, IBM recently donated hardware for
practical exercises; they also gave access to
development centres around the world, enabling
students to access servers abroad remotely.
Asked about how many of his students go
abroad for work Algimantas is not worried. If 5% of
them come back with ideas and money to invest,
Lithuania will flourish.
This year a United Nations backed conference for internet governance will be held in
Lithuania. 2000 world wide experts will descend
on Vilnius.
Reading and Writing
in a Digital World
produce high quality work increases”.
Rebecca Juras
Director of Vilnius
International School
For centuries, the definition of literacy has
been the ability to read and write, but in the digital
age, being literate means more than mastering
the written word.
The digital world has ushered in new forms of
media such as Web pages, blogs and YouTube.
Today the use of “new media” as a means of
verbal expression includes the integration of
sound, graphics and moving images with written
text. Integrating new forms of media into a single
narrative, or story, constitutes a “media collage”.
This means that being literate requires mastering
a whole host of other skills. It does not, however,
mean that the written word is in jeopardy.
A great deal of the new media used by students are participatory, social networks. Some
fear that the quality of written expression will
suffer as text formats in this new media favor
succinctness and precision. But according to
Jason Ohler, Professor of Education Technology,
“as student participation goes public, pressure to
Dr. Ohler contends that the overwhelming
amount of visual information will not undermine
the importance of traditional essay writing. In fact,
new media forms will serve to improve writing
skills indirectly by forcing the author to write truly
engaging and inspiring content in order to attract
readers. Growth in the number of possible audiences has already encouraged more individuals to
view themselves as authors due to inexpensive,
easy accessibility to new media outlets. The increase in users of new media will ideally result in
better writing as competition for readers swells.
Changes in writing in the digital age have also
had an impact on the role of the reader. The explosion of information available to the lay person
means that the demands on readers of new media
to develop competencies in evaluating and verifying
sources and critically analyzing text are greater than
ever. In the digital age, a literate person cannot be a
passive consumer of information, but must engage
in a dynamic exchange between author and reader.
It is amazing that In just ten years, the prolific
use of new media has both broadened opportunities for sharing written expression and increased
the burden on writers and readers to expand their
skills far beyond the traditional basics.
This BCC Paper issue is kindly sponsored by Strategic Staffing Solutions
BCC paper Autumn 2010
6
IT
Brits in Lithuania
Interview with Kurt Wilson, CEO and founder of Advansys
the IT Park concept, based largely on the models
employed in India, where companies receive reduced taxes and qualifying employees within the
IT industry currently pay no income tax. That’s a
huge incentive to encourage talent to stay locally
and allows the employer to offer much improved
remuneration. I’d really like to see something
similar implemented here as I think that would
encourage us to expand our operations hereby
taking on more staff and increase remuneration
thus benefitting the local economy.
When did you come to Lithuania and at that
time did you have in mind to establish an IT/web
development company?
As is the case with a lot of Brits in Lithuania,
my first experience came as a result of a stagparty; in fact it was mine! That was way back in
2002 but those first impressions are still firmly
in my mind. It was one of my good friends who
recommended Lithuania as a suitable destination having previously visited himself back in the
90’s not long after independence. I was at first
naturally skeptical, because at the time it’s fair to
say not many people knew a lot about Lithuania,
but he convinced me of the need to get out of my
“comfort zone” as he put it and so ten of us came
over that summer as we wanted something a little
different. Little did I know back then just what a
major impact Lithuania would have on my life.
A year later, we still reminisced about the
previous year’s trip and unanimously decided to
organise a reunion for the summer of 2003. If I am
being honest it was then that I realised I wanted to
make it part of my life and the timing was perfect
as I’d recently setup an IT business in the UK developing web and ecommerce solutions for small
yet growing number of clients in the UK. I wasn’t
really too sure of how things would work out here
from a business perspective so I decided upon a
two pronged attack where I could look to combine
business activity with some personal investment.
If nothing else this would give me reason to make
it work and I figured that at least one of these
would prove to be a good move even if the other
hadn’t worked out as expected. The real estate
boom hadn’t taken hold back then but nevertheless I found it a little strange that the concept of
people taking out mortgages to invest in property
seemed quite alien here. In hindsight it was factor
that kept the property market affordable for foreign
investors at the time. With this in mind I returned
in September of that year with a view to buying
an apartment for investment and establishing a
development office. Of course it made sense to
combine the two as that would give me a place to
stay when I came over for work and keep costs low
by not having to stay in hotels. At the time a Danish company had set up a serviced office facility
near the old town which was ideal to get us going
with minimal investment. I took a two desk office
and came over for a week to conduct interviews,
subsequently employing the first two members of
staff; we were up running with very little effort.
What attracted you for business, and has much
changed?
Initially I was encouraged by the cost advantages that Lithuania could offer compared with those
back in the UK. In 2003 the situation was quite
different to now but generally there were savings
From your experience, are there specific areas
or courses within IT that are not well offered by Universities that would further enhance Lithuanians
growing stature as a global IT hotspot?
Kurt Wilson, CEO and founder of Advansys with his team in Vilnius office
in relation to office space, employment and other
necessary overheads. This, coupled with a more
favorable cost of living, provided us with a lower
cost base which allowed us to pass on savings to
our clients. Essentially we had competitive advantage over other UK suppliers without sacrificing the
quality of the work produced.
Within the realms of IT, it made perfect sense
to leverage available technology to make the
Vilnius office tightly coupled with the existing one
in the UK. Being software based we developed
our own web-based centralised management
system that shares our customer and project data
between offices. The other essential factor was
implementing a voice over IP (VOIP) phone system
to eliminate international call costs, so now we
talk between offices for free and UK clients call a
UK number that is routed here. Now, it’s as if both
teams work in adjacent rooms.
In terms of human resource I regard Lithuania
as having a solid education system and as such
there’s a broad spectrum of IT skills to be found
here. The only negative is that as the country is
relatively small, the pool of skilled people is not
as large as those in other countries. I can’t say
this has caused us an issue to date but then we
are just short of 30 staff in Vilnius so our needs
are not as great as the large corporates who have
established themselves here more recently. I was
particularly impressed when I first arrived in Lithuania about the strong work ethic and attitude of
people, not to mention how pleasant they were.
In more recent years the market and attitudes
and have inevitably changed, especially in light of
the global economic crisis. It’s been a bit of a rollercoaster ride for all. I would say that up until the
end of 2008 the situation had clearly spiraled out
of control here in terms of people’s expectations,
costs and real estate valuations. Whilst the UK
had caught a cold economically, it had still to filter
through to Lithuania which presented additional
challenges for us at the time. Some 6 months
later the crisis seemed to kick in over here which
was a reality check for many but was long overdue. It was totally necessary to re-align people’s
attitudes and expectations and I think Lithuania
has fared a lot better than some of its fellow EU
members which is positive. The dust appears to
have settled down but in spite of everything it’s
clear that Lithuania, and in particular Vilnius, has
seen tremendous change in a very small period of
time. For me that’s a good thing.
It has been rumoured elsewhere that it’s difficult to find staff with specific IT skills necessary.
Have you found this to be the case when employing
new staff in your company?
For us that’s not been a major issue. Leading
up to the economic crisis it did start to become
more difficult in to find people with the right skills
as the demand for those skills was becoming very
high. However, since then things have calmed
down and a lot of “noise” which just caused distraction has been removed from the marketplace,
certainly within IT. I think there are two main
challenges still here though; the first is keeping
talented people with in Lithuania and the second
is attracting the right companies to come here in
the first place. I don’t believe enough is being
done on that front.
If you could influence policy making what
would you change in Lithuania to encourage IT?
It was David Cameron who recently declared
UK as “open for business”. It’s a crying shame
that there aren’t more incentives for small business both domestic and foreign in Lithuania. If
you compare the situation in the UK, 60% of the
workforce is employed by small business so it
would be naГЇve for anyone to ignore this group,
regardless of those in the field of IT. In Lithuania
unless you’re a global banking giant the same
privileges are not extended to small foreign companies looking to setup a base here. Ironically it’s
the larger corporates who really don’t need these
incentives they are able to gain advantages purely
from economies of economies wherever they locate. If you consider Belarus they have adopted
In general the courses here tend to be very
science and mathematics based which from
a software engineering and pure programming
perspective is great. However, a large sector of
IT these days involves web and Internet based
technologies and I would like to see more focus in
these areas as they are essential in today’s online
world. Compared to the UK there is a big skills
gap here in online marketing related disciplines.
I’d like to see some Internet Marketing Courses
covering subjects such as search engine optimization, pay per click and affiliate marketing which
overlap and compliment traditional web development skills.
What are the specific benefits for your business with being in Lithuania and not say India or
elsewhere?
We also have an office in Bangalore which I
set up in 2007 so I’ve had firsthand experience
in dealing with the challenges involved in locating
in different parts of the world. Culturally, the differences between India when compared to the UK
and LT are enormous. Whilst each nationality has
its own nuances we are definitely more aligned in
our views and approach within the UK and LT offices. It’s a huge benefit having an office within the
EU for reasons of practicality too. It’s a lot cheaper
to fly these days thanks to budget airlines and a
lot quicker to travel between locations. I can set
off early from the UK and be up and running in the
Vilnius office in the same afternoon. There’s also
no visa to worry about. Of course India does have
significant costs savings over the UK and LT but
if you take everything into account a near-shore
model works a lot more effectively.
Outside your work, what do you especially
enjoy about living in Lithuania?
I think most of my friends and family would
class me a bit of a work-a-holic so at weekends
you’ll find me in the office more often than not. I’m
a firm believer in working hard and playing hard so
when I do go out I’m often in the old town bars and
clubs relaxing with fellow ex-pats over a cold beer
or two. I also like my food and Vilnius has a great
selection of restaurants offering a wide range
cuisine from all over the world. I like the fact that
Vilnius is a relatively compact city and everything
is within short distance of each other. It’s true you
can end up seeing the same faces all the time but
for me there’s something quite nice about that and
I have met many good friends being here. If you
look at the range and quality of the shopping and
facilities that have sprung up here in the last ten
years it really is very impressive. It is a great place
and often I think that’s overlooked.
Unlike some of my friends most of my time is
still spent in the UK as that’s our main base but I
try to spend at least one week a month here. This
year I finally managed to visit Nida, Palanga and
Klaipeda and have to admit I was really impressed
with the beauty of this country. As I say to anyone
who comes to England, make sure you get out of
London as you’ll not see true English life. The
same can definitely be said of Vilnius and you really do need to venture further afield to experience
Lithuania properly.
This BCC Paper issue is kindly sponsored by Strategic Staffing Solutions
BCC paper Autumn 2010
7
IT
How to manage IT contracts
Paulius Galubickas
Associate at SORAINEN
Well constructed IT contract is an insurance
policy for IT project. Anyone involved in drafting
and negotiating IT contracts should follow certain
methodology to achieve maximum result. Of
course, the methodology depends on the type of
IT project and the services rendered. The drafting
phase is the most appropriate time to tune the
contract in a self-beneficial way, which is least
expensive when performed properly.
In order to tune the contract properly you
should also have a good understanding of the
issues involved in the IT project and the type
of the problems that might arise during project
implementation and thereafter. The contract has
to be specific, not general. Many managers overestimate their understanding of the IT project’s
technical side and the legal risks associated, and
often exclude technicians and legal experts from
drafting. This, however, limits the ability to assess
possible risks and address them in due manner
at the right time.
First what you have to do is start early, negotiations in IT projects take more time then you initially
may think. Do not leave contract drafting for the
last minute. The contractual bugs like rush. You
should consider legal and technical risks at the
contract design stage.
Set objectives. Do not attempt to tune all
contractual clauses to the perfection at once.
Use return on investment method to indentify the
portions of the IT project which are most critical
and profitable to you. Once these parts are indentified, describe it in the contract. It is always useful
to have several versions of the same contractual
clause during the negotiations. Your objectives
should be defined in a form accepted and agreed
by all the interested parties. For example, the
setting the technical objectives and application
of specifications are crucial for the service level
agreements (SLAs).
In IT contracts it is very important to look in the
parts where the scope of transfer of the copyright
rights in the created software is foreseen. The
developers of software are interested in maintaining the rights necessary for the distribution of the
software because the individual software once
created for a particular company may be easily
applied elsewhere and later may be marketed as
standard software. While the customer, by financing the software development, very often does not
want to leave such rights to the software developers. Therefore, it is very important to specifically
define in the contract what ownership rights (right
in further distribution, modification, improvement,
transfer, licensing, etc.) in software are given to the
developer and the customer.
One of the most important parts of IT contract – the conditions (licence) for use of the
software. Here one must pay attention to what
kind of licence is granted for the ordered software:
exclusive or ordinary, for definite period or for
indefinite period; as well as in which territory it is
granted; how many users will be able to use the
software at the same time; on what conditions the
customer will be able to transfer the software to
third parties; to evaluate whether the licence gives
the right to the customer to modify the software
independently etc.. In this part it is important to
agree on the source code of the software, i.e. to
indicate whether the source code is a part of the
contract or not, because further development of
the software depends on it.
It is important that the contract clearly provides the quality requirements for the software,
warranties and liability, the duties of the parties
in the process of the software implementation,
the way of the projects management and testing, methods of dispute resolution, payment
conditions, the conditions for terminating the
contract, agreement on further maintenance of
the software, as well as the method of acceptance
and transfer of final and interim work results.
When accepting the final version of software the
customer should confirm that the software corresponds to the technical specification provided
in the contract, and functions without substantial
defects. Upon signature of acceptance-transfer
act the software cannot be refused because of
minor defects which normally always exist in software. Before accepting the final works of the IT
software, it is advisable to agree on a certain time
period during which the operation of final version
of the software would be tested.
For the software provider it is useful to narrow
its liability insofar as the law allows. Generally, the
liability is limited by a certain monetary amount
and loss, which occur only because of certain
events. In the part which determines the liability, a
laconic wording that the damage is compensated
in accordance with the law, could be more useful
to the buyer.
By contract drafting most likely you can apply
the same 80/20 rule as in IT systems developing.
Typically, 20% of system transactions account for
80% of the system usage. The transactions that
make up this 20% are the ones that must be tuned
to the highest perfection level possible. Similarly,
in IT contracts the most disputes and the biggest
legal risk are related to similar percentage of
contractual clauses which deserve the highest
attention.
Often the contract drafting process is underestimated by the parties hoping that friendship may
solve all arising conflicts in IT projects. But life
learns that in conflicts parties tend more to rely on
contractual wording then on oral promises.
Online search habits and preferences:
Unlocking the secrets of the consumption preferences of European Consumers
Ilse Thomele
Internet users in Western and Eastern Europe: 2004-2009
Research Analyst at
Euromonitor International
Western Europe
350
Background
Via the search words they are putting into
the search engine of their choice (about 70% of
the time this is Google, according to Wired magazine), consumers are offering information about
their preferences and obsessions. Whether the
search is for more information about Lena MeyerLandruth, Germany’s winner of the European Song
Contest, or a recipe for muffins, the search engine
records the number of hits and reveals consumers’ deepest concerns. On YouTube, the video
most watched in Europe continues to be the Full
Highlights & Goal F.C Barcelona vs. Real Madrid
from November 29th, 2009. The online research
site alexa.com updates the top searched-for global
words every five minutes. The favourite searches
are the same in virtually all European countries,
with Google, Facebook, YouTube, Yahoo and blogger.com topping the lists in Hungary, Romania,
Spain, France, Sweden and Belgium.
A gift for advertisers
The online site of Business Week magazine
reports that in a drive to show more appealing
mobile ads and fuel competition with Google, Apple Inc. is studying the buying habits of many of
its 150 million iTunes users. “Apple knows what
you’ve downloaded, how much time you spend
interacting with applications and knows even what
you’ve downloaded, don’t like and deleted,” said
Rachel Pasqua, director of mobile at marketing
firm Icrossing, whose clients include Toyota Motor
Corp. and Mazda Motor Corp.
300
Internet users in mln
Consumers in Europe are rapidly catching
up with the US advance guard when it comes to
internet usage. All major search engines now run
their local language sites, and are heavily used by
consumers in search of a bargain, of entertainment or of friends.
Eastern Europe
Travelling online
250
200
150
100
50
0
More than 25% of those questioned confirmed
they shop for groceries online, with over half of
respondents spending more than ВЈ150 or more
per month. Online discount vouchers and discount
codes are particularly sought after by 50-plus consumers, more so than particular brands, because
many pensioners are forced to look for value for
money.
2004
2005
2006
2007
2008
2009
Source: Euromonitor International from International Telecommunications Union/World Bank/trade sources
Online searches on the seedy side
The global demand for pornography on the
internet is so great that its omnipresence means
you can scarcely avoid it. The statistics are truly
staggering. According to compiled numbers from
research site top ten reviews, every second, 372
internet users are typing adult search terms into
search engines. The pornography industry is big
business, with larger revenues than Microsoft,
Google, Amazon, eBay, Yahoo, Apple and Netflix
combined, reports the internet site toptenreviews.
com. A 2006 survey by the internet research
company Nielsen Online shows that nine million
British men, 40% of the male population, have
viewed internet pornography, compared with just
two million in 2000. However, Europe represents
only about 6% of the global search for pornographic items.
Search words mirror current
consumer concerns
In 2009, the word “Abwrackprämie” was one
of the most searched for words on Google in
Germany – the word for the car-scrappage bonus
offered by the German government for new car
buyers. Names of celebrities are a top priority in
search engines, with Paris Hilton an evergreen. In
France in 2010, the names “Polanski” and “Bernard Gireaudeau” (a popular actor who passed
away recently) were searched for a lot. The names
“Robert Pattinson” and “Kristen Stewart” (youthful
stars of the trio of vampire films) appeared high
on the list of key words anywhere where teenagers go the cinema. The Italian Yahoo site receives
copious clicks on names of footballers, starlets
and TV presenters.
Bargain hunting with vouchers
UK shoppers are the keenest online buyers in
Europe and search online for voucher code sites
such as VoucherSeeker in order to save money
on items such as electrical goods and fashion.
PRNewswire reports that “this behaviour has
carried on into post recession shopping as consumers realise how much money they can save”.
A 2009 study conducted by Mature Marketing
Consultancy Millennium, “Spending habits of the
over-50s”, questioned four hundred over 50s.
Most consumers in Europe use the internet
to research their holiday destinations and flights.
Airline ticketing has become one of the hottest
search topics on the net. The Trivago.com site, an
online service for travellers seeking advice regarding their travel destinations, has recently picked
up large numbers of clicks Europe-wide and temporarily topped the Google list of holiday-related
searches during the 2010 summer season. Other
popular sites are expedia.com, opodo.com and
wetter.de for weather forecasts. “Isola del Giglio”
is a much requested holiday destination on Yahoo
Italia, while Yahoo France registers a stronger culinary than travel interest with a notable number of
queries on “cuisine minceur” (lighter versions of
traditional Nouvelle cuisine dishes).
Outlook
European consumers are increasingly going
to use the possibilities offered online, mainly to
inform themselves about bargains in order to
save money during meagre times. They will also
find out about cultural and social events in the
growing social networking world and increasingly
find a partner through online dating opportunities. Finding a partner online is set to become as
normal as being introduced by friends. A 2009
survey of 13,000 singles in Western European
countries aged 18 to 59 conducted by leading
online partner search organisation Parship finds
that nearly half of all singles in Germany, Austria
and Switzerland tried to find a partner through
the internet in the previous 12 months. Also, as
more textbooks, databases and whole libraries
go live online, the internet will be used ever more
by students, playing an important part in teaching
and research.
This BCC Paper issue is kindly sponsored by Strategic Staffing Solutions
BCC paper Autumn 2010
8
IT
Linking business with Education
in the SANTAKA Valley
At the heart of Lithuania’s drive for a knowledge-intensive economy Kaunas
Technological University Eugenijus MaДЌikД—nas speaks to the BCC.
How has the recent educational reforms impacted on current IT courses and planning future
programmes?
KTU Informatics Faculty actively cooperates
with other major IT companies in Lithuania, such
as IBM and Microsoft. One of the most recent
examples of such cooperation is an agreement
with Barclays ITC, under which Barclays specialists
assisted the university professors in creating new
specialization Banking Data Operating Centres,
provided material and requirements for it. Another
example is Media Information Technologies study
programme created in cooperation with LRT and
other TV representatives.
What would you say to prospective IT businesses thinking of establishing operations in Lithuania
with specific IT requirements?
Faculty’s study programmes were developed
in accordance with international and Lithuanian
standards and requirements. Our study programmes were accredited by the International
Accreditation Committee almost without any
remarks, this was practically a unique example
in Lithuania. On the other hand, international and
Lithuanian standards and requirements do not
provide much space to respond to specialized
needs of individual companies. This problem is
solved by enabling students to choose individual
study modules (electives), thus adapting to individual workplace needs. The Faculty has cooperation agreements with well-known companies
(Microsoft, Oracle, CISCO and others). Faculty’s
professors read courses prepared and accredited
by those companies. So the students are provided
with the possibility to acquire the desired professional qualifications.
Apart from the educational reform itself, there
has been other steps undertaken that have had
a major impact to the study process. Kaunas
University of technology (KTU) is part of Santaka
Valley. This means there has been major upgrade
of infrastructure, a possibility for the university
to acquire modern equipment, the possibility for
students to take part in innovative projects that
are carried out in the Valley, to undergo work place
engineering traineeship with modern equipment,
with concentrated scientific potential.
Due to the reform of higher education, KTU
Informatics Faculty has made reforms in the first
and second cycle study programmes. Changes
were introduced into Bachelor of Informatics
programme, which appears annually within the
top ten most popular university programmes in
Lithuania. Two specializations of this programme,
namely Information Systems Design and Multimedia Systems were respectively transformed into
independent study programmes of Information
Systems and Media Information Technologies. In
compliance with business needs, new specialization Banking Data Operating Centres was created
based on new disciplines Banking Systems Architecture and Call Centre Services Design.
In a process of major upgrade of Study Curricula, KTU Informatics Faculty submitted an application under the measure VP1-2.2- MM-09-V
“Development of Study Programmes in National
Integrated Programmes”. The project will involve
4 universities (Kaunas University of Technology,
Vilnius University, Vilnius Gediminas Technical
University, Vytautas Magnus University) and two
colleges (Vilnius College of Higher Education
and Kaunas University of Applied Sciences). The
project aims to improve the preparation of Informatics and Informatics Engineering specialists. It
should be emphasized that this project will also involve Infobalt Association which unites Lithuanian
business companies of the field and public institution Visoriai Information Technology Park. The
Integrated Science, Studies and Business Centre
(Valley) SANTAKA is intended to contribute to the
project by organizing internships for the students,
Informatics Faculty signed on 30 April 2009.
What do you see as the future IT courses in
Lithuania? And what sells your institution to prospective students?
providing the students with the possibility to work
with modern equipment, with the possibility to
participate in carrying out innovative projects.
Some large IT employers in Lithuania have
been working closely with you. Is this a recent phenomenon? And how does it work in practice?
KTU Informatics Faculty as well as other entities of the Santaka Valley has close relationship
with major IT companies and other social partners
in Lithuania. On 1st July, 2008 a cooperation agreement with ATEA Company (the leading supplier of
IT solutions and services in Baltic countries) was
signed. The company Sonex Technologies from
ATEA Group contracted to give lectures for future
programmers, to provide the possibility for the
students to undergo the internships in company’s
departments, to provide scholarships for best students, to help with preparation of practical tasks
for such students and to sponsor various events.
The company also plans to allow students to test
the latest IT equipment, as well as technical and
practical solutions.
Media Information Technologies students (KTU
Informatics Faculty) do their internships at Lithuanian National Radio and Television (LRT) under
the cooperation agreement between LRT and KTU
Those prospective students that are seeking
not only just to acquire the university diploma but,
and first of all, to get the knowledge that provide
good possibilities for employment, an interesting
job prospects etc., they are studying carefully the
future prospects of the studies the universities
are offering. Such students do appreciate the
content of IT studies in KTU, the close relationship
of KTU with industry, the fact that KTU is part of
Santaka Valley as well as the willingness of university authorities to meet the needs of the industry
pertaining to the qualifications of the graduates.
In the future, the KTU Informatics Faculty
intends to update study programmes and study
modules in accordance with the permanently
changing international and Lithuanian standards
and requirements, at the same time paying respect to the breakthrough tendencies of Lithuanian IT sector. KTU Faculty of Informatics aims
to provide science-based studies, considering
practical needs of companies and global IT development tendencies.
continued on page 10 >
BCC paper Autumn 2010
Chronicle of BCC Events
9
Business Scope
Mission to Scotland
The British Chamber of Commerce expresses its great
gratitude to both partners – Scottish Chambers International and Cormack Consultancy Baltic for helping to
organise Business Scope Mission to Scotland.
Also our high appreciation goes to sponsors
of the Business Networking Reception.
During Business
Networking Reception
at Tynecastle. From left
to right: Morag Keith,
Viktorija ЕЅilinskaitД—,
WoSCoP, Chris Butler,
PwC Lithuania,
Chairman BCC and
Graham Keith, GK
Management
ent
Business Scope Mission participants in the Scottish Parliam
On June 7-8th, the British Chamber of Commerce took Business Scope Mission to Scotland
to explore business opportunities in this active
UK region. The Mission was organized in partnership with Scottish Chambers International
and Cormack Consultancy Baltic (CCB). Eight
Lithuanian companies working in furniture, textiles, HR, financial services and investment areas
have joined the mission and had an opportunity
to increase their awareness about the Scottish
market and meet useful business contacts during
intensive 2 days programme.
Mr Tom Burnham, ctb
assocs, winner of a sym
bolic lottery
prize Heart of Midlothi
an F.C. signed football
shirt
On June 7th, the Business Scope Mission participants attended a couple of introductory seminars kindly organized by partners. Presentations
about the Scottish current economic situation,
the Scottish market and business opportunities
for Lithuanian companies were kindly delivered
by Mr Charles Cormack, CCB, Mr David Hughes,
Saffery Champness, Mr Roger Horam, The Edinburgh Chamber of Commerce and Mr Ross
Clark, Scottish Chambers
International. In midday,
the companies from
Lithuania attended individual business meetings
organized by CCB and in
the evening Business
Networking Reception
at Tynecastle with presence of nearly 50 various types of business
representatives from
Scotland. Presentation
“What Scots can expect in Lithuania” was
delivered by Mr Chris Butler, Chairman BCC
Lithuania to better acquaint the Scottish
representatives with business climate in
Lithuania and business opportunities for
the Scottish companies. The Business
Networking Reception continued with haggis tasting and a short tour at Tynecastle
stadium.
On June 8th the business group from
Lithuania visited the Scottish Parliament
and met with Mr Jeremy Purveys, MSP, Liberal
Democrats. A member of Mr Purvey’s team
has taken the group around for a
guided tour and provided some
very interesting information about
the architecture of the building
and about operations of the Scottish Parliament.
Mr Charles Cormack, CC
B, delivering presentation
at
introductory seminar
Reception
Business Scope Mission participants during Networking
Д— Industrial
at Tynecastle. From left to right: Linas Stankus, Taurag
Kaunas Free
Park, Anastasia Zencika, CCB, UgnД— JankauskienД—,
Economic Zone and Inga MeЕЎkauskaitД—, Baldai Jums
Mr Jeremy
Purveys, Member
of Scottish
Parliament,
in his cabinet
talking to
Business
Scope Mission
participants from
Lithuania
Business Networking Rec
eption
From left to right: Vydas Damalakas, Omniteksas, Sergejus Fedotovas, UBIG and Chris Butler,
PricewaterhouseCoopers during a short tour at Tynecastle stadium.
ernational
ttish Chambers Int
Mr Ross Clark, Sco
B
CC
Charles Cormack
and
This BCC Paper issue is kindly sponsored by Strategic Staffing Solutions
BCC paper Autumn 2010
10
< continued from page 8
This requires the teachers to be both theoreticians and practitioners, and not just scientists. Therefore, we welcome the orders from
Lithuanian and foreign companies, as well as the
implementation of Lithuanian and international
programmes and projects. Our Faculty is ahead
of any other faculty—not only in IT field and not
just in KTU—in respect of orders from industry,
and the amount of implemented studies and science international and Lithuanian programmes
and projects.
As it is set out in the Programme of Integrated Science, Studies and Business Centre
(Valley) SANTAKA), approved by Lithuanian Government 12th November 2008, the main tasks
of the Santaka Valley are:
There are four major trends of activities of
Santaka Valley. One of these activities is Information and Communication Technologies. According
to the a/m Programme of the Santaka Valley,
there will be three Open Access Centres: in
KTU, Kaunas Medical University and Lithuanian
Energy Institute. The main activities in IT area
are planned for KTU Open Access Centre. On
the other hand, the Programme includes not only
R&D and educational activities in IT area, but
also provision of IT services to all participants
in the Valley. Therefore all a/m partners of the
Valley will be active implementors of IT progress.
Let�s say, a few months ago IBM in a process of
planning to establish R&D centre in Lithuania,
have been working very fruitfully not only with
KTU but also with the researchers from KMU.
1. to concentrate in a single area the potential of research, studies and knowledge-intensive
business, to purposefully carry out R&D work
important to the Lithuanian economy, to create
central and peripheral infrastructure of the Valley,
to modernize and develop the research facilities
of the institutions of science and studies necessary for the Valley’s breakthrough activities, and
to concentrate scientific potential;
The development of Santaka Valley means
closer cooperation between universities, industry and R&D community. It means also major
upgrade of the existing facilities, infrastructure
of the universities, concentration of the scientific
potential. All this will create the better prospects
for the breakthrough in the areas that are very
significant for country�s economic development
(including IT sector).
Could you tell us a little bit about Santaka
Valley, it’s operations and added value to the
country’s IT progress?
Networking across
the Europe
2. to create a favourable environment for
business-science cooperation, encouraging
transfer of new technologies and introduction
of innovations.
Many BCC Lithuania memВ­b ers are probably aware of other British Chambers of Commerce operating across Europe. But perhaps not ever ybody has taken the possibility to par ticipate in
British Chambers of Commerce activities in other countries.
As BCC Lithuania is a member of COBCOE (Council of the British Chambers
of Commerce in Europe) this entitles all BCC Lithuania members to participate in other BCC’s (that are members of COBCOE) events and meetings
for the member price.
As the main objectives of the British Chamber of Commerce in Lithuania
is to promote business relations between the UK and Lithuania, provide a forum for an exchange of views, create networking opportunities and represent
economic interests of members, this possibility will even broaden the achievement of those goals.
For example, a representative of one of our corporate members UAB Nileksa, Ms AuksД—
PackeviДЌiЕ«tД— took this advantage and participated in Golf Day & Prize-Giving Dinner organized by BCC
Luxembourg. “It is a memorable experience and unique opportunity for new business relations and
exchange of views. I spent a great afternoon playing golf following dinner and networking with new
members of the BCC in Luxembourg“- says Auksė.
So, if you are travelling abroad either for business meeting or for a short break, do not hesitate
and take a look at the COBCOE (www.cobcoe.eu) website to find the most appropriate event for you - be
it business lunch, conference or leisure activity and take the best of it.
The British Chamber of Commerce in LithuaniaВ is a member of COBCOE since 2000. COBCOE is an
umbrella organisation for the British Chambers of Commerce across Europe, representing 34 British
Chambers of Commerce operating in 31 countries.
Forthcoming
Events Calendar
DATE
Events
Venue
OCTOBER 14th,
THURSDAY, 6.00 P.M.
BCC Cinema Night presenting documentary
Journey through Lithuania (KelionД— per LietuvД…)
and David Ellis, the British Artist-Writer-Curator &
Cultural historian
Cinema „Pasaka“
(Е v. Ignoto 4/3,
Vilnius)
OCTOBER 27th,
WEDNESDAY, 8.00 A.M.
Breakfast Technical Briefing
Shakespeare
Hotel (BernardinЕі
str.В 8/8, Vilnius)
NOVEMBER 5th, FRIDAY
Guy Fawkes (Bonfire) Night
NOVEMBER 18th
BCC New Members Evening
NOVEMBER 24th,
WEDNESDAY, 8.00
A.M.
Breakfast Technical Briefing
DECEMBER (tbc)
Traditional EnglishВ Christmas Celebrity with
Christmas Carols
JANUARY 29th,
SATURDAY
Top Annual Charity Event Burns Night�11
Shakespeare
Hotel (BernardinЕі
str.В 8/8, Vilnius)
UKTI BALTICS
CALENDAR OF EVENTS 2010
DATE
LOCATION
EVENT
PROJECT TEAM/ATTENDEES
East of
England
Global Export Opportunities
event in the East of England
ringaile.saviciene@fco.
gov.uk
Birmingham
Gardenex & PetQuip Meet the
Buyer Event, Lithuanian and
Latvian companies to participate
laura.lescinskiene@fco.
gov.uk
London
Inward Mission to Technology
World
laura.lescinskiene@fco.
gov.uk
12-15 January
London
Possible Inward Mission to BETT
Education Show
laura.lescinskiene@fco.
gov.uk
18-20 January
Baltics
Possible Outward Food & Drink
Trade Mission to the Baltics
ieva.binkauskaite@fco.
gov.uk
TBC
UK
Visit to European Clinic event
(ICT Sector)
laura.lescinskiene@fco.
gov.uk
OCTOBER 2010
TBC
NOVEMBER 2010
TBC
DECEMBER 2010
7-8 December
JANUARY 2011
*TBC – dates to be confirmed
This BCC Paper issue is kindly sponsored by Strategic Staffing Solutions
BCC paper Autumn 2010
BCC Members’ News
Two law firms combine forces and provide
legal services under the new name of “Baltic
Legal Solutions Lithuania”
One the leading business law firms in Lithuania
and the Baltic countries - Professional Law Partnership “Jurevicius, Bartkus & Partners” - combines
forces with law firm “Kazlauskas & Degesys Solvings” and thus adds the three new partners, including Ramunas Kazlauskas, Robertas Degesys
and Dainius Stasiulis, to its team. Additionally,
enhancing the integration in the Baltic countries,
Professional Law Partnership “Jurevicius, Bartkus
& Partners” has changed its name to “Baltic Legal
Solutions Lithuania”.
Following the merger, Professional Law Partnership “Baltic Legal Solutions Lithuania” has over 50
lawyers and 10 partners. It is one of the largest business law firms in Lithuania. BalticВ Legal Solutions
Lithuania is a member firm of the Pan-Baltic association Baltic Legal Solutions, including the law firms
in Lithuania, Latvia and Estonia. In April 2010, a
leading management system organisation in London
“Lloyd’s Register Quality Assurance” (LRQA) granted
the Professional Law Partnership the quality certificate ISO 9001:2008 proving that the Partnership
had implemented the quality management system
in compliance with international standards.
PricewaterhouseCoopers, UAB represented
Lithuania in Europe’s Most Competitive
Business Awards Competition
In July 2010, the European
Business Awards sponsored by
HSBC announced that PricewaterhouseCoopers, UAB was to represent Lithuania in the prestigious 2010 Awards
programme. PricewaterhouseCoopers, UAB beat
off stiff competition to be selected as one of 10
Country Representatives.
In its fourth successful year, the European
Business Awards has identified some of Europe’s
brightest businesses based on their ability to demonstrate the three core principles at the heart of the
Awards programme.
The esteemed panel of judges were looking for
organisations to represent Lithuania who exhibited
innovation, business excellence and sustainability.
Chris Butler, PricewaterhouseCoopers Country
Managing Partner said, “At PricewaterhouseCoopers
we’re absolutely thrilled to be selected to represent
Lithuania. We’ve been operating since 1993 in the
professional services sector and it’s an honour to
be recognised as one of the leading companies in
our country and in our field. The European Business
11
New possibility for nowadays business – VIP parcel
Today’s business does not run without participation in public
procurement tenders, contracts signing or document certification
at notary public offices. Hundreds of important documents are
being exchanged during these processes, which later become
a background of new projects, negotiations or a partnership.
Taking into consideration an increase of customers’ interest in
fast delivery of important documents until determined hour, DPD
Lietuva has launched a new service for Lithuanian businesses –
“VIP parcel” - in July, 2010.
This is quite a new service on the Lithuanian parcel delivery
market. Its exclusive value for business is secure and guaranteed
timely delivery of a parcel and notification to customer about its
fulfilment. If you order this service, the parcel is delivered the next
working day by a determined time (9 a.m., 10 a.m., 12 a.m., 4
p.m.) after pick-up of VIP parcel. In addition to express delivery
customer is informed about VIP parcel delivery by email or by
phone after the delivery of a parcel. Furthermore, delivery of the
VIP parcel is being tracked through all parcel life cycles, from its
order until the actual delivery. In this way customer can completely
concentrate to their own business issues by leaving important
parcel delivery to logistic experts. Nevertheless, if due to unforeseen reasons parcel delivery is failed, DPD takes responsibility
and covers 100 Litas compensation.
After evaluating the mentioned criteria with the opportunity for businessmen to control everything by
themselves or to send employees to hand over important documents, what also costs additional working
hours and money for the company, it is clear that parcel service is becoming more than just a parcel delivery
but the delivery with exceptional value to business. For more information about VIP service, please visit our
web site.
Awards is widely recognised as the showcase for
Europe’s most dynamic companies”.
The European Business Awards is dedicated to
raising the visibility and progress of companies who
excel in delivering innovation twinned with successful
commercial results whilst acting responsibly and positively affecting the social environment they operate in.
Adrian Tripp, CEO of the European Business
Awards said, “Over the past 4 years we’ve received
an incredibly high standard of entries from organisations that are passionate about their business.
However, very few get the chance to fly the flag for
their country and compete across Europe to be
recognised as one of the EU’s leading companies.
It really is an exceptional accolade to be picked as
a Country Representative”.
Final category Award winners will be announced
at the Awards ceremony in Paris on 16th November
2010, in front of Europe’s top business leaders,
politicians and media.
GrECo goes global – Insurance broker
expands to new horizons
The GrECo group continues to expand. Following last year’s acquisition of the majority in 10
corporations in CEE, GrECo has now strengthened
its presence globally. The new partner Jardine Lloyd
Thompson (JLT) is one of the leading insurance
brokers has operations all around the world and is
listed on the London stock exchange.
Today the exclusive trading agreement between
4 leading and independent European insurance
brokers was announced in London. In addition to
JLT (UK), SIACI Saint Honore (France), the Ecclesia
Group (Germany) and the GrECo Group (Austria)
form the core of the JLT International Network, which
is operating in 130 countries with over 9.000 employees. The cooperation is sealed with a financial
interlocking. JLT has been holding a 20% stake in
SIACI for years and is now acquiring a 20% share
in the GrECo Group in which the Ecclesia Group is
already holding 13,33%.
Friedrich Neubrand, CEO of the GrECo Group:
„With JLT we have found the right partner for our
future development without giving up our independence as a family owned business. Based on global
operations and class-leading expertise in areas like
construction, aviation, energy and telecommunication we are now in an even better position to render
our services internationally and with state-of-the-art
know how.”
GrECo has been operating on the Austrian market since 1925. In 1989 the expansion towards the
east began as first international broker in Hungary,
followed by further 14 countries. “Together with JLT
we are now also present in the booming economies
of Asia and Latin America. “ says Friedrich Neubrand,
“This partnership enables us to accompany our clients with investments around the globe in the same
way that JLT clients have access to a comprehensive
service in CEE by the market leader GrECo.”
New Managing Director
in Inova Baltic
Photo: Dalius Kaveckas, Managing Director of Inova Baltic
Founder and managing director of Inova Baltic Odd Magne
Reme has become the Chairman of the Board of Inova Baltic from
19 January, 2010. Dalius Kaveckas has taken over the managing
director position with effect from the same date.
Dalius Kaveckas after completing bachelor and master
studies at Norwegian School of Economics and Business administration in Norway returned to Lithuanian in 1996. He has 12
years experience and track record in investment and commercial
banking, 4 years in real estate investment and development.
Inova Baltic was established in Lithuania in 1998. It�s core
business areas are real estate and private equity investments.
Inova Baltic is investment adviser and manager of Norwegian
investment funds focused on yield real estate acquisitions in
the Baltics. Inova Baltic also provides accounting services via its
daughter company Inova Experts since the beginning of 2010.
This BCC Paper issue is kindly sponsored by Strategic Staffing Solutions
BCC paper Autumn 2010
12 BCC Members’ News
SORAINEN law office celebrates its 15th birthday
Leading Baltic law firm SORAINEN celebrates
its 15th year of operation. Founded in September
1995, the company has grown into a leading regional business law firm of the Baltic States with
offices in Tallinn, Riga, Vilnius and Minsk.
after the restoration of independence. After that,
the legislation of the countries started to evolve
in different directions. However, during the past
ten years, within the EU accession process, our
civil law of the Baltic States has become similar
again. This similarity provides an opportunity to
cooperate and share knowledge and experience
among our lawyers working in the region. Such
cross-border cooperation has been one of the
strongest foundation blocks of our business and
becomes even stronger as the importance of EU
legislation increases.
Review (2010, 2009), PLC Which lawyer? (2010,
2009) and The Financial Times & Mergermarket
(2008).
SORAINEN numbers more than 100 lawyers
and tax consultants advising international and local clients on all business law issues involving the
Baltics and Belarus. During 15 years of operation,
the firm has advised more than 6000 corporate clients. SORAINEN is the first law firm in the Baltics
and the only one in Belarus to implement a quality
management system under ISO 9001 standards
(certified by Lloyd’s Register Quality Assurance).
According to Aku Sorainen, founder and Senior Partner of SORAINEN law firm, the civil law
of the Baltic States was largely the same at the
beginning of the �90s and also for some years
In recent years, SORAINEN has received
several prestigious international awards. Among
other, SORAINEN was awarded as the “Baltic Law
Firm of the Year” by International Financial Law
SORAINEN celebrated its 15th birthday on 9
September, with a management conference at
SwissГґtel Tallinn, with several recognised entrepreneurs presenting in addition to Aku Sorainen.
Aku Sorainen, Founder and Senior Partner of SORAINEN
Aviva Lithuania - sustainable growth
Easy to handle braces by Odontika
Aviva Lithuania sustained business volumes
during the complicated year for financial markets
2009 and increased the profit by 67% to 9.8 million
litas in the first six months of 2010 (HY 2009: 5.9
million litas). “I value the trust of our clients which
is reflected in growing revenue of our company - life
insurance revenue increased by 9.3% - from 37.6
to 41.1 million litas. Pension fund revenue was affected by political decisions, but I am glad that the
number of pension fund clients has been growing
steadily. Another important factor for the growth
of the profit was our ability to control expenditure
expansion in response to larger business portfolio”,
- said Asta Ungulaitiene, general manager of “Aviva
Lithuania”.
Clear positioners, who is this type treatment
ideal for? Clear positioners are perfect for improving
the smile without the worry of being completed by
your June wedding date! Businessmen and women
who don’t want “metal mouth” to interfere with their
job find clear positioners perfect. They are great for
facing graduation pictures. Previous orthodontic relapse cases where the teeth have shifted treat well
with clear positioners. Mild to moderate spacing
and crowding cases are ideal for this technique.
The number of clients of Aviva Lithuania increased during 2009 by 16,700 and growth continues this year: Aviva Lithuania signed contracts
with 4,000 new clients and total number of the
customers reached 200,000. Assets under management of life insurance and pension fund customers
increased to 624.1 million litas.
with the next, your teeth will move, gradually, week
by week, until they move into the final alignment
prescribed.
The latest 3-D computer technology is used to
create your customized positioners. You’ll wear each
aligner for about two weeks, 20-22 hours a day, and
take it out for eating, brushing and flossing, and
important speeches! As you replace each positioner
Asta Ungulaitiene, General Manager of “Aviva Lithuania”
Aviva Lithuania is part of world’s sixth largest
insurance group. Worldwide Aviva profit increased by
21% to 1.27 billion pounds in the first six months of
2010 (HY 2009: 1.05 billion pounds).
The V Golf Club, Vilnius, Hosts the Lithuanian
Amateur Championship 2010
Deloitte continue to strengthen its audit practice
Deloitte, the Big 4 professional services firm
has strengthened its audit practice further with 2
very experienced professionals joining the firm in
July 2010.
Vratislav MoЕЎa joined Deloitte in Lithuania as a
Senior Manager. Prior to joining the firm in Vilnius he
was part of the Deloitte audit team in Riga where he
contributed significantly to the development of the
audit practice.
Vratislav has been working in Deloitte since
1998 and has gained extensive experience in
audits of multinational public companies and advisory services. Vratislav has successfully managed
advisory projects in connection with IPO, mergers
and acquisitions as well as projects in the area of
internal controls improvements.
ArtЕ«ras Ledakas joined Deloitte in Lithuania as
an audit Manager. Before returning to Lithuania he
was a manager in Deloitte in the US since 2005.
Prior to going to the US, ArtЕ«ras was working for the
firm here in Lithuania from 2001. During his professional career ArtЕ«ras has been successfully managing projects for a large number of multinational and
Lithuanian entities.
“We are very pleased that these 2 highly experienced people are joining our audit team. I
am sure that their knowledge and experience will
contribute significantly to the development of our
business here.” – said Tim Mahon, Deloitte Managing Partner.
Deloitte provides audit, tax & legal, financial
advisory, consulting and risk services to public and
private clients spanning multiple industries. With
a globally connected network of member firms in
more than 140 countries, Deloitte brings world-class
capabilities and deep local expertise to help clients
succeed wherever they operate. Deloitte’s more than
169,000 professionals are committed to becoming
the standard of excellence.
ЕЄkio bankas recognised as the best local
bank by international experts
This year, the international capital and
finance markets maВ­
gazine Euromoney presented ЕЄkio bankas with
two prestigious awards.
ЕЄkio bankas was recognised as the best local bank
among Lithuania’s best banks and finance institutions
of 2010. Besides, having assessed Lithuania’s private
banking service market, experts of the prestigious
magazine elected ЕЄkio bankas the best provider of
private banking services in Lithuania.
In the Lithuanian private banking market ЕЄkio
bankas stands out for the promotion of new nonstandard investment options. The Bank provides
possibilities of investing in precious metals, jewels,
works of art and precious drinks.
Ūkio bankas is Lithuania’s first commercial
bank, which has operated for over 20 years and
has created Lithuanian banking traditions for the
third decade already. Being a multiyear actor on
the finance market the Bank is capable of correctly
identifying client needs, presenting individual proposals, adapting financially beneficial instruments to
its clients and thus earning confidence among both
international experts and its clients the number of
which is continuously growing.
ЕЄkio bankas provides a full range of banking
services to both individual and corporate clients. In
addition, the Bank has created the opportunity of
using the services of Bank’s subsidiaries: leasing
provided by ЕЄkio banko lizingas, life insurance solutions developed by the life insurance company Bonum
Publicum, advice on investment issues given by ЕЄkio
banko investicijЕі valdymas, and financing solutions
as an alternative to bank loans and leasing which are
offered by ЕЄkio banko rizikos kapitalo valdymas.
ЕЄkio bankas operates a wide network of branches and client service units throughout Lithuania.
Currently ЕЄkio bankas holds 12 branches, 48 client
service units, and representative offices in Ukraine
and Kazakhstan.
Photo by Ray VyЕЎniauskas
89 players coming from all over the world to
participate in the V Golf Club, which played host
to the tournament for the first time in the competition’s history and presented a world-class golf
course prepared to full tournament conditions with
5* facilities.В Three days of incredibly hot conditions lead to
the competition being quite literally �hotly’ contested
between the three leading players.В A fantastic final
round 3-over par 75 allowed Arnas Kaunas (Lithuania) to win with a total score 218
The 2010 Ironman Championship took place on
Sunday 22nd August at The V Golf Club.В The format of only playing with irons and a
putter was devised to help people develop their
course management abilities.В The design of The
V Golf Club course requires players to have a clear
strategy when playing and to plan their way around
the golf course.В By creating a format in which play
is restricted to the use of irons only, players are
then placed into situations where they need to plan
their way through the holes on the course more accurately and specifically.В The winner of the competition was Kim Yoo
Myung with 33 points,В followed by Aidas KupДЌinskas
coming second on count-back from Ivo Kuldmae
both with 29 points.
For a more detailed list of results and more
inforВ­mation on the tournament visit www.thevgolfclub.
com �Ironman Championship Page’, or contact
golf@lemeridienvilnius.com.В LAWIN advised in the acquisition of a world
leader in the discovery of molecular biologicals
LAWIN (Lithuania) advised Fermentas International Inc., a world leader in the discovery and
manufacture of quality molecular biologicals, in
the acquisition of Fermentas International Inc. by
Thermo Fisher Scientific Inc. The transaction value
was USD 260 million making it the largest deal of
its kind in 20 years.
Gediminas ReДЌiЕ«nas, partner of Lideika, Petrauskas, ValiЕ«nas ir partneriai LAWIN, led the team of
the Lithuanian tax and legal professionals advising
Fermentas in what, according to Mr Andrius Kubilius,
Lithuania’s Prime Minister, was the largest private
capital transaction in Lithuania during the last 20
years.
Fermentas International has approximately 500
employees, is headquartered in Burlington, Ontario,
Canada, and has principal operations in Vilnius,
Lithuania. The company had full-year revenues of
approximately USD $55 million in 2009. Fermentas
will be integrated into Thermo Fisher Scientific’s
Analytical Technologies Segment.
Lideika, Petrauskas, ValiЕ«nas ir partneriai
LAWIN, has been advising Fermentas for more than
a decade and led the company through corporate
reorganisations resulting in the establishment of Fermentas International, Inc., a holding company based
in Ontario, Canada with subsidiaries in Lithuania,
Germany, Canada and the US; subsequent investment by Summit Partners, a leading private equity
and venture capital house based in Boston; and
finally realising the company’s value through the sale
of Fermentas group of companies to Thermo Fisher
Scientific Inc.,a world leader in serving science with
revenues of more than $10 billion and approximately
35,000 employees.
This BCC Paper issue is kindly sponsored by Strategic Staffing Solutions
BCC paper Autumn 2010
BCC Members’ News
13
Strategic Staffing Solutions to Celebrate
20 Years of Service and Growth
Strategic Staffing Solutions (S3), a global IT and
business services firm, will mark 20 years of steady
growth and innovation when it observes its 20th anniversary Oct. 1.
Founder, President and CEO Cynthia J. Pasky
started the company in a small office on Woodbridge
St. in the shadow of Detroit’s Renaissance Center
on Oct. 1, 1990. In the intervening years she has
shephered the company through 20 years of steady
growth while its workforce has expanded from three
employees at the beginning to more than 1,800
employees in the U.S. and Europe today.
“S3 has grown to more than 20 locations in the
U.S. and Europe because we create solutions for our
customers and our community that lay a solid foundation and have high growth potential,” she said. “It is
our philosophy that the S3 team becomes partners
with the organizations we work with and we work to
earn their business and trust every day. We have
been doing this for nearly 7,300 days, since we
opened on October 1, 1990, and we are proud of the
success we have achieved.”
Pasky brought her company and her unique commitment to both business success and community
service to Lithuania 11 years ago when S3 opened
an office in Kaunas – the town that her grandparents,
Bronislas and Theresa Piaseckas, left to migrate to
the United States in 1911.
“Upon landing in Boston, Bronislas immediately
Americanized his name to become Robert Paskey.
My father was Robert Paskey, Jr.,” Pasky said. “So
it is a real thrill for me, 99 years after my grandfather left Lithuania to start a new life in America, to
be part of a thriving business community here in
Lithuanian.”
Pasky is quick to point out that the decision to
open an office in Lithuania was based on her business sense, not on emotion or sentiment.
KД™stutis VilДЌinskas, recipient of an Individual Scholarship as one of the Best IT students among Lithuanian High schools with S3 team in Lithuania. В KД™stutis was awarded by S3 to support
Summer IT training courses in Nida organized by “Nacionaline moksleiviu Akademija”.
“I saw tremendous opportunity here,” she said,
“and like any good business person, I hurried to
capitalize on that opportunity. Lithuania was, and
is, truly the right location for S3 International (S3I).
The talent base is here, the people are smart and
hard working, the education level is high and the
government is working to enhance the ease of doing
business in Lithuania.
“Now, 11 years later, the Lithuanian office is servicing seven countries in Europe and is innovating new
solutions and service programs such as event management and language training, that we have taken
back to the U.S. to serve our domestic branches.”
Help celebrate 2010 World Cup in South
Africa. Eversheds SaladЕѕius donated shirts
In addition to its commitment to innovation and
growth, S3 also is known for its community involvement and philanthropic endeavors and the Lithuanian
office is no exception to that commitment.
S3I has been a major supporter of Save the
Children and an orphanage that they operate in the
town of Pabrade, contributing financial support and
computer equipment as well as volunteering time by
all S3I employees. В S3I also is a major sponsor of the
Lithuanian National Opera, including the world-class
production of La Boheme, and is a lead sponsor of
the inaugural year of the ExCel high school exchange
program. Under the program, organized by the U.S.
Varul Vilgerts, Smaliukas welcomes
a new tax team member
Moreover, for a couple of years already Eversheds
SaladЕѕius is a sponsor of the Lithuanian National
Football Federation. Based on close relationship with
the Federation we have invited them to participate in
the initiative. As a result, the Lithuanian National Football Federation donated several shirts as a support
to Strip Amnesty.
Mr Robertas Tautkus, Head of the Lithuanian
National Football Team commented upon Eversheds
initiative Strip Off, Help celebrate 2010 World Cup in
South Africa day:
Photo: Mr Robertas Tautkus passing shirts to Managing Partner Jonas SaladЕѕius.
Help celebrate 2010 World Cup in South Africa.
This was the project Eversheds SaladЕѕius recently
participated in. We have pledged our support to Strip
Amnesty, an initiative to send unwanted sport shirts
to South Africa in advance of the World Cup in 2010.
We have collected replica shirts of our favourite teams which have become redundant as children and
adults outgrow sizes and as clubs issue new season
replica kits. Each “strip” was sent to charities in
South Africa, such as The Teddy Bear Clinic which is
the designated charity to our Johannesburg office, for
onward distribution.
Contributing to building
a new Montessori
pre-School in Vilnius
Antonella Vallone, new Montessori teacher at
VMS is sharing her first impressions after arriving
to Lithuania.
“I can vividly remember back in the fall when I
first began applying for Montessori teaching positions abroad. I recall applying to various countries all
over Europe and Asia. Vilnius Montessori pre-School
was the first Montessori school I sent my application
to. I had received responses from various schools,
until one morning in early March I received a phone
call from Ivona Rozanovska (Director of VMS), telling
me that I was selected for the Montessori teaching
position at the new pre-school (Vilnius Montessori
Pre-school). It is difficult to express how delighted
I was to hear this news. Although I knew very little
about Lithuania, this gave me more motivation to
Lithuanian Football Federation was extremelly
happy to support the initiative of its sponsor Eversheds
SaladЕѕius, a member of Eversheds International Limited. The iniciative that brought the spirit of the World
Cup 2010 to all of mankind.
Lithuanian National Team though representing a
rather small country played the games with most of
the teams participants of the World Cup 2010. The
Lithuanian National Football Team demonstrated
persistance and good results during the matches
played, what allows us to feel confident and proud of
our local team.
We were very happy to become just a small part
of this major corporate initiative.
accept this offer. So, I
accepted and now,
here I am, in beautiful Vilnius! From what
I have seen thus far,
this city is filled with
beauty and spilling
with character, wonderful people, and vast
hospitality. I look forward to explore more
of Lithuania! To be able
to immerse myself in a
different country and
culture is something I
have always dreamed
of. However, I did
come with a purpose,
to educate VMS children and guide them towards
the Montessori path, for it is something I have been
passionate about for many years. I look forward to
observing each child grow and flourish in his and her
own way. Let the journey begin!”
Embassy, four Lithuanian students are attending a
semester of high school in the U.S. В S3I was also the
leading sponsor of the annual U.S.- Baltic Foundation gala awards dinner in Washington, DC in 2010,
honoring Lithuanian Prime Minister Andrius Kubilius
and Americans of Baltic heritage who support philanthropy in the region.
“This commitment to giving back in each of our
communities is a part of our DNA as a company,”
Pasky said. “I believe our commitment to reach out
to serve others and become a contributing member
of each community is a key to our success as a
company.”
Varul Vilgerts Smaliukas is pleased to announce
that Dainius Zapereckas LL.M. has joined the firm’s
tax team.
Dainius Zapereckas has considerable experience
in advising clients on indirect and direct taxation (both
local and international), due diligence reviews, tax
disputes, mergers and acquisitions, designing tax-
efficient structures for cross-border transactions and
related tax planning issues. He also has considerable
experience with transfer pricing issues, evaluating
and preparing transfer pricing documentation and other related services. Dainius Zapereckas represents
clients in negotiations with the State Tax Inspectorate
and has substantial experience in solving disputes
both in out-of-court settlements and through litigation. In addition to his expertise in tax law, Dainius
will also advise clients on various matters regarding
corporate and employment law.
By strengthening our tax team in Vilnius our
law firm now offers experience and expertise in all
aspects of taxation in the Baltics (Lithuania, Latvia,
Estonia) and may provide tax services in various local and international tax aspects, including transfer
pricing, VAT, excise duties, customs, tax due diligence,
disputes with authorities, tax litigation and other.
Gencs Valters Law Firm held seminar on
Expatriate Tax Planning in Vilnius
June 10, 2010 was a marked
day in the calendars of representatives and members of all
the Chambers of Commerce in
Lithuania. That Thursday afternoon proved that Art, Law and
Business are inseparable.
Gencs Valters Law Firm in
Vilnius, represented by Head of
Lithuanian office DovilД— AleknienД—,
held a seminar on Expatriate Tax
Planning in Jonas Mekas Visual
Arts Center. The seminar was
held in association with Swedish
Chamber of Commerce in Lithuania and Jonas Mekas visual Arts
Center in Vilnius.
Pan-Baltic and internationally
recognized Gencs Valters Law
Firm continues series of seminars organized in all
three Baltic States. Previously held seminars in Riga
and TallinnВ were a tremendous success and will be
held on annually. В This initiative is aimed to gather Lithuanian best
known painters and their works, discuss investment
possibilities in Art and open debate on legal and busi-
ness matters between diverse professionals.
This year special guests – Mr. Are Knoph, Manager of Volvo Lietuva Ltd., Board Member of Swedish Chamber of Commerce and Mr. Darius Žakaitis
presenting the challenges building contemporary art
gallery in Lithuania and abroad. The Presentation on
Expatriate Tax Planning was followed by the unique
exposition of SoHo Founder – Mr. Jurgis Mačiūnas.
This BCC Paper issue is kindly sponsored by Strategic Staffing Solutions
BCC paper Autumn 2010
Presenting New BCC Members
14
CORPORATE
CORPORATE
TauragД— Industrial Park
JSC „SWEDSPAN Giriu Bizonas“
Taurage Industrial Park is a privately owned
company located in the city Taurage, the western part of Lithuania. Well established transport links to the ice-free port of Klaipeda or
by roads and railway to any destination in the
region provides with good investment and business opportunities for international companies
willing to establish in Lithuania.
The park offers a developed infrastructure (fully
established premises to rent or own), an access to incentive packages and skilled labour
for companies.
The successful business concept has already
attractedВ internationalВ companies from United
Kingdom, Sweden, Norway and Denmark.
Other advantage is to provide companies with
skilled employees as the city has a college,
professional training centre and a number
of international companies which demand
competence. Employees are regularly trained,
English speaking, with international experience
in manufacturing sectors such as electronics,
Mrs Regina ZasienД—
Managing Director
TauragД— Industrial Park is owned and managed by
Stankus family
apparel, building materials, food, furniture,
metal processingВ and others.
Company Contact details:
“Tauragė Industrial Park”
Е vyturio str. 4, LT-72361 TauragД—, Lithuania
Tel: +370 446 62777
Mob: +370 685 74244
Fax: В +370 446 62776
E-mail: linas@tip.lt
www.tip.lt
The SWEDSPAN Group was formed as a spin-off
from IKEA’s in-house furniture maker Swedwood
in March 2008. JSC Giriu Bizonas belongs to the
group from the 10th of December 2008.
SWEDSPAN’s main goal is to provide our customers with innovative, lightweight and environmentally friendly wood based panels.
We ensure the long-term supply of raw materials
for the IKEA flat-line furniture business at very
competitive prices. In the company’s opinion,
the cost structure and properties of wood-based
panels is the key to the competitiveness of its
customer’s future furniture program. For this
reason, SWEDSPAN strives to produce boards
at low cost, enhance product properties and
reduce raw-material consumption.
Furthermore, it is SWEDSPAN’s aim to set new
standards in the wood-based panel market and
to deliver state-of-the-art products to furniture
makers.
CORPORATE
Cormack Consultancy Baltic
Mr Charles
Cormack
Founder andВ CEO of CCB
CCB specializes in helping Lithuanian companies who want to export their products and
services to the UK market. В The company has
been established for ten years, and has offices
in Edinburgh, Kaunas and Riga. В We work with
companies of all types and sizes, helping to
research the UK market, develop their product
or service for the UK market, create their market
CORPORATE
LSC „Profesionalus dizainas’“
Ms AgnД—
LingytД—,
Deputy
Manager
LSC �Profesionalus dizainas’ was established
in 1999. LSC �Profesionalus dizainas’ creates marketing communications to support
every phase of communications strategy. As
a creative provider that creates, develops and
SWEDSPAN ambition is not only to comply fully
with existing laws & regulations on environmental protection and production standards; our
goal is to set new standards and advance the
concept that only sustainable business is good
business.
We strive to implement production processes
that minimize and filter the emissions caused
during wood processing. Regarding the emissions issue, the IKEA Group of Companies has
established a very strict standard for emissions from the particle boards used in its furniture production (Half-E1). By introducing the
even more ambitious F****-star resin system
(lower emissions than Half-E1), SWEDSPAN has
taken another step forward. However, this is not
enough! Our ambition is to reduce emissions to
the natural emission level of wood.
Our customers are at the heart of our business.
We are consistently dedicated to fulfilling customers’ needs. Our approach to service is not
only to satisfy but to exceed the expectations
of our customers.
The SWEDSPAN vision is to create a better everyday life for people – for consumers, co-workers
and people producing the products.
Company Contact details:
JSC „SWEDSPAN Giriu Bizonas“
Gedimino str. 1, LT-69401 KazlЕі RЕ«da,
Lithuania
Tel: +370 343 68680
Fax: В +370 343 68681
E-mail: sgb@swedspan.com
www.swedspan.lt
entry strategy and marketing materials, and also
setting up sales meetings for them with interested potential customers. As well as assisting
Lithuanian companies CCB also works for a
range of UK companies interested in working in
the Baltic markets.
CCB also owns St Andrew Square Capital,
a specialist Investment Advisory service, based
in Vilnius, which works with Baltic companies
looking to raise finance from UK investors, and
EU Business Training, a specialist provider of UK
University online degree courses, and internationally accredited business training (www.eubt.
eu). If you would be interested in finding out
more please contact Kestutis Guobys ( email:
Kestutis@ccbaltic.eu, mob.+370 683 04422 )
or Amit Majithia (email: Amit@ccbaltic.eu, mob.
+370 620 17288 )
Company Contact details:
Cormack Consultancy Baltic
Europos av. 121, Kaunas, Lithuania
Tel: +370 683 04422
www.ccbaltic.eu
implements marketing communications, which
may include branded print, direct marketing
materials, annual reports, books, etc. , we are
proficient in effectively promoting clients’ products and services.
Over 11 years of working in Lithuanian market,
�Profesionalus dizainas’ have gathered a proven
track record of creating and delivering quality
products. Nonexistent company’s staff turnover
and stability of company’s environment has
ensured consistency of product superiority and
exceptionally personal client service.
Company Contact details:
LSC „ Profesionalus dizainas “
DidЕѕioji St. 14,
Vilnius, Lithuania
Tel: +370 5 279 1881
Fax: В + 370 5 279 1881
E-mail: info@prodi.lt
www.prodi.lt
This BCC Paper issue is kindly sponsored by Strategic Staffing Solutions
BCC paper Autumn 2010
List of BCC Members
BCC Sponsor Members
BCC Corporate & Group Members
AAA, UAB (www.AAA.lt) / Legal services
& Real estate development
A HOSTEL (Rolvinkas, UAB)
(www.ahostel.lt)/ Hostel Accommodation
Arijus, UAB
Transport and logistic services
www.arijus.ltВ AstraZeneca Lietuva, UAB
(www.astrazeneca.lt) / Pharmaceuticals
AVIS Rent a Car & Leasing Company
(Litideal, UAB) (www.avis.lt) /
Car rental and leasing
AVIVA LIETUVA, Joint Stock Limited Life
Insurance and Pension Company
(www.aviva.lt) / Life insurance and
pension funds
Bunnahabhain rep. by Mineraliniai vandenys, UAB
Production of single islay malt Scotch Whisky
www.bunnahabhain.com
Baldai Jums, UAB (www.BaldaiJums.eu) /
Solid wood furniture production
Baltic Holidays (www.balticholidays.com)
/ Tour operator in the UK specializing in
Lithuania, Latvia & Estonia
Baltic Legal Solutions
Full service law firm
www.blslawfirm.lt
BALTIC HUMAN RESOURCE CONSULTING,
UAB (www.bhrc.lt)/ Organisational
Design, Executive Search, Performance
Management, Assessment and
Development, Reward and Motivation,
Compensation Surveys in the Baltics.
BALTIC SURVEYS (Baltijos Tyrimai, UAB)
(www.gallup.com) / Market research
BANKSERVIS, UAB (www.bankservis.lt)
/ Bank and office equipment, security
products and solutions
BERNOTAS & DOMINAS GLIMSTEDT
(www.glimstedt.lt) / Legal services
Kaleva Travel, UAB
Corporate travel management
www.kalevatravel.lt
Best Western HOTEL VILNIUS (Naujasis
Vilnius, UAB) (www.vilniushotel.eu) /
Hotel, restaurant, conference centre,
fitness centre
BITД– LIETUVA, UAB
(www.bite.lt) / Telecommunications
Synergos Capital International, UAB
Investment management
www.sci.lt
Strategic Staffing Solutions International
Provider of information technology solutions.
Recruitment Services
www.strategicstaff.com
BCC IT Partner
CID Baltic
BCC PR Partner
DELTA MANAGEMENT SOLUTIONS, UAB
(www.deltamanagement.lt)/ Recruitment,
Executive Search, Temporary Staffing,
Personnel Assessment, Outplacement,
Greenfield Staffing Support
DEVYZIS AND PARTNERS WILL, Law
firm (www.will.lt) / Legal services, crisis
management
DPD LiETUVA (www.dpd.lt) / Distribution
of business parcels within Lithuania
& EU countries, logistics solutions for
distribution
EKO RIVI, UAB (www.ekorivi.lt) /
Consultancy in municipal and
environmental infrastructure
EUROMONITOR INTERNATIONAL
(www.euromonitor.com) / Provider of
strategic market research on countries,
consumers and industries
EVERSHEDS SALADЕЅIUS
(www.evershedssaladzius.lt) / Legal services
FINANCIAL MANAGEMENT GROUP, UAB
(www.fmg.lt) / Accounting, tax consulting,
legal advice
FINREDA, UAB (www.finreda.net) /
Corporate services provider. Legal,
financial and business consulting &
translation services
FIORENTINO RESTAURANT (Altomondas,
UAB) (www.fiorentino.lt) / Restaurant/
Catering Services
G4S Lietuva, UAB (www.g4s.lt) / Security
Solutions covering cash handling, guarding, electronic security, system maintenance, installation, courier service.
GENCS VALTERS, Law Firm (www.gencs.eu)/
full service, general practice international
business law firm with offices in Riga,
Tallinn and Vilnius focused on tax,
litigation, M&A, corporate, immigration,
finance and intellectual property law
MIRROR SUPPORT SERVICES, UAB
(www.mirroraccounting.lt) / Accounting
services
VILNIUS MONTESSORI PRE-SCHOOL
(www.vms.lt) / English Language
pre-School
NOVOTEL VILNIUS HOTEL (Hekon, UAB)
(www.accor.com) / Hotel services
NILEKSA LTD / Women clothes
production; Design, construction and
collection production.
WEST OF SCOTLAND COLLEGES
PARTNERSHIP (www.woscop.co.uk) /
Representing 17 colleges in Scotland
to share experience and expertise
in education and structural funds
management and operation
ODONTIKA (www.odontika.com) /
Dental surgery
ZABOLIS PARTNERS (www.zabolis.com) /
Finance and Real Estate
PERITUS SPRENDIMAI (www.peritus.lt)
/ EU funding, project management and
legal consulting
PROFESIONALUS DIZAINAS
(www.prodi.lt) / Graphic design, Corporate
photography NEW!
PUBLICUM, UAB (www.publicum.lt) /
Public Relations, Public Affairs,
Management consulting and training
PZU Lietuva, UAB DK (www.pzu.lt) /
Insurance
QUANTUM CAPITAL (www.qcapital.eu) /
Investment bankingВ & strategicВ advisory
boutique
BCC Private Members
Aivaras Krasuckas
Ben Harvey
Christian Ranft
David Telky
David Holliday
Dominykas ДЊeledinas
Edmundas Aniulis
Geoffrey Cohn
Giedrius Jankauskas
REVAL HOTEL LIETUVA (www.revalhotels.
com) / Hotel, biggest conference and
events centre, Riverside restaurant, Skybar, Lobby bar, fitness centre and saunas
Giedrius Sabaliauskas
SCANDINAVIAN AIRLINES SAS
(www.flysas.lt) / Aviation
Dr Helene Ryding
SHAKESPEARE BOUTIQUE HOTEL (OlizarЕі
rЕ«mai, UAB) (www.shakespeare.lt) / Boutique
hotel, Sonnets restaurant, Globe bar,
conference halls
Jeff Lewis
SIMEON, UAB
(www.simeon.lt) / Transport & Logistics
John Lawrence
Graham Keith
Hugh Miles Thomas OBE, FCA
Inga MalinauskienД—
Jim Paterson
John S. Gledhill
Jouni Kaitila
GrECo JLT Lietuva, UADBB (www.greco.lt) /
Insurance intermediation
SMITH GUTTRIDGE & ASSOCIATES
(www.smith-guttridge.eu) / Business
Psychology & HR Consulting including
training/ coaching, career management
and team and leadership development.
HIGHLIFE, UAB / Manufacturing for export
timber components for the furniture and
construction industries.
SORAINEN (www.sorainen.com) / Legal
services in all fields of business law in
the three Baltic countries and Belarus
BNTP, UAB (www.bntp.lt) / Real estate
development; real estate investment;
project management; real estate rental/
sales; facilities management; financial
management; design and construction
HOTEL VANAGUPД– (Eskom, UAB)
(www.vanagupe.lt) / 5* Hotel, Modern
Conference centre and luxury GOLDEN
Spa centre, gourmet cuisine restaurant
L’Ambra Rossa
STATICUS, UAB (www.staticus.lt) / Facades,
curtain walls, cladding, windows & doors,
frameless glass structures
Rokas ЕЅilys
STOREBRAND BALTIC, UAB
(www.storebrand.no) / Financial services
Tony Bishop
British Council (www.britishcouncil.lt) /
the United Kingdom’s international
organisation for cultural relations and
educational opportunities.
INOVA BALTIC, UAB (www.inova.lt) /
Real estate investments, private equity
investments, accounting & tax
CAMIRA FABRICS Ltd
(www.camirafabrics.com) / Contract seating
& transportation fabric manufacturer
WELSH ASSEMBLY GOVERNMENT
(www.ibwales.eu) / Promotes Trade and
Investment opportunities between Wales
and international partners
CID BALTIC (www.cid.biz) / Development,
services and implementation of
enterprise level tailor-made software for
financial, trading, media and production
business line and public sector.
JURIDICON, Law Firm (www.juridicon.com) /
Legal services, tax consulting, corporate
services, legal project & risk management.
Member of Warwick Legal Network.
BIURO PASAULIS, UAB (www.biuropasaulis.lt)
(www.elektromedia.lt)/ /Office supplies,
printing management and IT solutions
PricewaterhouseCoopersВ Assurance, Actuarial, Advisory,
Tax and Legal services
www.pwc.com/lt
TAX POCKET BOOK 2010- Lithuania
15
BLACK & DECKER (Hardim, UAB)
(www.blackanddecker.com) / Black &
Decker power tools distributor and
service provider in Lithuania
COWI LIETUVA, UAB (www.cowi.lt) /
Consulting and engineering services
related to building design & engineering,
energy, environment, territory planning,
topographic survey, hydraulic engineering,
technical supervision, water and sewage
systems design
CORMACK CONSULTANCY BALTIC LT Ltd
(www.ccbaltic.eu)/ Business development,
export development, market researches,
consultancy in investment, innovation,
management
Creditreform Lietuva, UAB (www.cr.lt)
/ Marketing and credit information,
credit management consultations, debt
collection
DANSKE BANK A/S LIETUVOS FILIALAS
(www.danskebankas.lt) / Banking services
DEKONA, Evaldo DarЕЎkaus IД®
(www.dekona.lt) / Management
Consulting: Operational efficiency, Lean,
Six Sigma, process improvement
DELOITTE (www.deloitte.lt) / Audit. Tax
& Legal. Consulting. Financial Advisory.
Enterprise Risk Services
KAUNAS AIRPORT (www.kun.lt) / Airport
KAUNAS FREE ECONOMIC ZONE
MANAGEMENT COMPANY
(www.ftz.lt) / Real estate development
KAZLAUSKAS & DEGESYS SOLVINGS, Law
Firm (www.solvings.lt) / Legal services
KLAIPД–DA FREE ECONOMIC ZONE
MANAGEMENT COMPANY (www.fez.lt) /
Management and development of KlaipД—da
Free Economic Zone
Tark, Grunte, Sutkiene Law firm
(www.tgslegal.com) / full-service commercial law firm mainly focused on providing
advice on commercial transactions in the
Baltic region and Belarus
SWEDSPAN GiriЕі Bizonas (www.swedspan.lt)
/ Particle board production NEW!
TAURAGД– INDUSTRIAL PARK (www.tip.lt)/
Industrial premises for rent in Southwest
Lithuania NEW!
Jūratė Rusteikaitė – Bakšienė
Marius Molotokas
Mark Whittle
Nikki Leftly
Rajinder Kumar Chaudhary
Ron Sheppard
Sigitas StankeviДЌius
BCC Board 2009-2011
Honorary President
Simon Butt
HM Ambassador to Lithuania
Chairman
Chris Butler
PricewaterhouseCoopers
Deputy Chairman
Saulius RaceviДЌius
Synergos Capital International, UAB
TRANSCOM WORLDWIDE VILNIUS
(www.transcom.com) / International
provider of outsourced services and
solutions in the field of customer contact
(client relationship management & credit
management). Near shore outsourced
services from Lithuania to UK and other
European countries.
ЕЄKIO BANKAS, AB (www.ub.lt)/ Banking
Alistair Day-Stirrat
Odontika, Dental Surgery
Amit Majithia
Cormack Consultancy Baltic Lt Ltd
Geoffrey Cohn
Private member
Jaime Faus
ЕЄkio Banko InvesticinД— GrupД—, UAB
(www.ubig.lt) / Investment projects; real
estate; banking; life insurance and other
financial services; industry, industrial
engineering; logistics and sports
Novotel Vilnius
Baltic Legal Solutions Lithuania
LIETUVOS DRAUDIMAS, AB (www.ld.lt) /
Non-life insurance
Varul. Vilgerts. Smaliukas, Law firm
(www.varul.com) / Legal services in all
fields of business law. New Business
and investment set up. Tax advice
and accounting services. Advice on
bankruptcy and restructuring
MICHAEL LITTLE IR KO, UAB
(www.mikelittle.lt) / ACCA accountancy
tutors
VILNIUS INTERNATIONAL SCHOOL
(www.vischool.lt) / Pre-school, primary
and middle school
MOTIEKA & AUDZEVIДЊIUS, Law Firm
(www.ma-law.lt) / Legal services
VILNIUS INTERNATIONAL AIRPORT
(www.vno.lt ) / Airport operation and
management
LE MERIDIEN VILNIUS & V GOLF CLUB
(VILLON, UAB) (www.lemeridienvilnius.com)
/ Hotel, Leisure, Golf, Real Estate
LawIN, Law Firm (www.lawin.com) /
Legal services
Mike Little
Michael Little ir Ko, UAB
Raimundas JureviДЌius
Rimantas TuskeviДЌius
Eko Rivi, UAB
Robert Juodka
Varul.Vilgerts.Smaliukas, Law Firm
Sergejus Fedotovas
ЕЄkio banko investicinД— grupД—, UAB
Observer
Laura LeЕЎДЌinskienД—
British Embassy, UK Trade and Investment Section
This BCC Paper issue is kindly sponsored by Strategic Staffing Solutions
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