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How to Transfer What is a transfer? A transfer is a move to - Trident

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FACT SHEET 4 – Transfer or Mutual Exchange
How to Transfer
What is a transfer?
A transfer is a move to another home owned by Trident.
How do I apply for a transfer?
You need to contact a member of the Customer Services Team to request for a
transfer pack, if you wish to arrange for a home visit, a member of the Housing
Options & Advice Team can visit you at you home and discuss your options and
support you to complete any necessary forms.
What is the criteria?
Anyone can register for a transfer as long as they:
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Have
Have
Have
Have
been living in their current address for more than 12 months;
a clear rent account;
not caused any noise nuisance or anti social behaviour;
kept their property in good condition.
What banding does my transfer application go into?
All transfer applications go into the same banding as a housing application.
All transfer applications are assessed on housing need and will be registered in the
relevant band.
If you require further information regarding a transfer contact the Customer Services
Team.
What happens once I have applied for a transfer?
On receipt of your application, providing you have met the above criteria, we will:
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Check your transfer application and ensure it has been fully completed and
carry out the necessary tenancy checks.
Place your application in the appropriate banding and onto the waiting lists;
Notify you in writing that your application has been accepted;
Notify you again in writing that your application has been refused, giving the
reasons why;
please remember that a lengthy waiting time can apply dependent on the type
of property and area you are wishing to move to.
What happens if I need to move urgently?
You may be considered for a priority/urge nt move if there are reasons making it
difficult for you to continue residing in your current home.
Each customer has the right to peacefully enjoy occupying their home. If for any
reason you are experiencing issues of an anti-social behaviour nature then contact
our Anti-social behaviour officer or your Housing Options and Advice Team for more
advice.
How to Mutually Exchange
What is a Mutual Exchange?
This is where you as a customer can find another customer to swap homes with.
Can I swap with anyone?
You can exchange with a tenant from another housing association, local authority or
even another Trident tenant.
How long does the process take?
It is easy to organise and can be an extreme ly quick way of moving home. The
whole process should take no more than 42 days.
What is the Eligibility/Criteria?
Anyone can register for a mutual exchange as long as they have:
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Been living in their current address for more than 12 months.
A clear rent account.
Not caused any noise nuisance or anti social behaviour.
Kept their property in good condition.
Trident works in partnership with an organisation called �Homeswapper’.
Homeswapper holds a national database of people around the country wishing to
swap properties.
For further details and registration contact our Housing Options and Advice Team or
have a look at the Homeswapper website
Easy Guide to mutual exchanges:
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