close

Вход

Забыли?

вход по аккаунту

?

Презентация

код для вставкиСкачать
Work Session on the Communication of Statistics
(Berlin, Germany, 27-29 May 2013)
What users want: experience of "Statistics of Russia".
Information & Publishing Center “Statistics of Russia”
Prepared by Ignatenko Alina
В«Statistics of RussiaВ»
Federal State Statistics Service (Rosstat) is
financed from the state budget therefore it is
not given the right to sell statistical
information.
ROSSTAT CENTRAL OFFICE
All queries sent to Rosstat by
users who are not authorized to
receive statistical information free
INFORMATION & PUBLISHINGof charge (there is the special list
CENTER
of authorized organizations
“STATISTICS OF RUSSIA”
reconciled with the government)
are resent by Rosstat to
the exclusive publisher and distributor of all official statistical publications of
the Federal State Statistics Service - Information and Publishing center
“Statistics of Russia”.
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
A self-financed company - Information and
Publishing Center “Statistics of Russia”
was founded by the State Committee of the
Russian Federation for Statistics in 1994 as
an editorial office of the journal “Statistical Studies”.
пѓјIt is given the right to:
пѓј publish,
пѓј disseminate,
пѓј render charged services,
пѓј sell statistical publications and periodicals.
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
Our FUNCTIONS include:
- publishing and disseminating printed
statistical publications and their electronic
versions;
- translating Rosstat publications, originally
published in Russian, in compliance with the
Federal plan of statistical works;
- rendering a wide scope of paid information
services.
We work in close cooperation with 82 regional statistical offices to
create a wide range of possibilities to compile data in accordance
with enquiries or to conduct sample surveys and marketing research
to meet the users needs.
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
Our current
organization
structure
Sales
Division
Information and
Marketing
Division
includes:
Shop
International
Relations
Division
Editorial
office of
the journal
В«Statistical
StudiesВ»
Statistical
Library
Publications
Production
Division
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
The vast majority of our
publications is available
in electronic versions
and can be presented on
CD or sent to users by
e-mail. Unfortunately,
most of them are
available in Russian
only.
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
In 1999 “Statistics of Russia” designed and put into operation its own
website, which contains statistical publications issued in 1996-2013.
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
В«Statistics of RussiaВ» - performance
Periodically implemented website assessments show a
decline in website usability satisfaction.
Question:
In 2010
25% - Good
24% - Satisfied
37% - Could be
better
В«Estimate
our new
siteВ»
In 2012
21% of users
found our website
comfortable to
navigate and work
with
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
We work towards reduction of the average amount of
mail exchange between our Departments and clients,
through better topics’ disclosure in the first response.
In 2006 we had
7-9 letters per
client's query
In 2012 – 2-5
letters per
client's query
Now it takes up to 2 days to fully process a query, on
the periods when the number of queries suddenly spike
- even up to 3-4 days.
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
Demand breakdown
12 0 0 0
D a ta q u eries
E lec tro n ic versio n s
10 0 0 0
8000
6000
The amount of data
queries
- in 2007 comprised 973,
- in 2012 - 307.
Number of electronic
versions of Rosstat
statistical publications
purchased
4000
2000
0
2007
2 0 12
- in 2007 was 4500,
- in 2012 - 10'035.
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
The number of hard copies of official
Rosstat publications sold was:
- in 2007 – 78,975,650 copies,
- in 2012 – 64,109 copies.
Number of customers subscribed
to web-accesses:
- in 2007 was – 989,730,
- in 2012 – only 23.
Through the years, the number of customers'
requests has decreased from 2006 to 2012 by
more than 2 times.
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
Clients’ distribution by types of services rendered and by
occupational group
Hard Copies
libraries,
educational establishments,
and
major international vendors
Web-access
business circles,
marker research firms,
consulting and insurance
companies,
banks and occasionally
by research centers
Electronic Versions
students, post graduates, professors,
teachers, R&D institutes and scientific
groups of universities and higher
education establishments as well
as general public
Data Queries
business circles,
consulting and
insurance
companies,
banks
Navigation services
mostly "casual"
users/enquires
who were directed
to us by
the Internet browser
Survey Services
private and public, internal and external customers
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
Clients’ distribution by country
Among other
countries, from which
we are receiving
inquiries and orders
are Denmark, France,
Finland, Spain, Italy,
Austria, Japan, South
Korea, Canada,
Bulgaria, Singapore,
India, Poland,
Slovakia and
Lithuania, etc.
2006
2 0 12
U n ited K in gd om
U SA
G erma n y
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
Hard copies
In the period of 2008 – 2013 the circulation of Rosstat printed
publications has drastically decreased in general by 52%-83%,
depending on a publication:
пѓ� Statistical yearbook of Russia by 62%,
пѓ� Russia in figures (English edition) - by 83%,
пѓ� Demographic yearbook of Russia - by 57%,
пѓ� Social status and living standards of population of
Russia - by 67%,
пѓ� Small and medium businesses in Russia - by 55%,
пѓ� National accounts - by 67%,
пѓ� Belarus' and Russia - by 60%,
пѓ� Regions of Russia - on average by 60%.
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
Electronic versions and web-access
In the last 6 years sales in this area dropped by 45%, however according to a
monitoring done by International Relations Department of the “Statistics of Russia”,
in 2012 of every 70 orders - 10 still went to purchasing an e-version.
For approximately 10 years
Statistics of Russia provided
web-access to:
-Selected Rosstat publications
through our web-site which
includes the information base
of
all
FSSS
statistical
publications for 1990-2013;
- All available publications for
the abovementioned period web-access unlimited.
All rights to distribute this information protected by the
legislation of the Russian Federation and belong to the
Information & Publishing Center “Statistics of Russia”.
Full or partial reproduction, copying or distribution of
this website information, in any manner, is to be
authorized by the written permission of “Statistics of
Russia” or a special agreement.
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
Data queries
This goes for:
(*) administrative and
territorial breakdown in
the context of
industrial production,
agriculture, fishing and
forestry, construction,
retail trade,
investments,
(**) register data
services,
for example, data
from
the Register of
Enterprises,
В«Statistics of RussiaВ» provides tailor-made queries
for special user needs.
For the last two years the focus of interest has
slightly changed. The majority of customers need a
very detailed breakdown of indicators.
(***)
exports/imports
data according to
HS Nomenclature
and customs codes
(we work closely
with the Federal
Customs Service).
Since statistical data
was made available to all
users on a free-ofcharge basis the amount
of data queries
decreased by more
than 2 times.
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
Survey services
“Statistics of Russia” conducts surveys for private and public, internal and external
customers in line with international methodology and
following international standards. Our Information
Department consults on survey designs, sample planning,
formulate the questionnaires, conducts statistically
reliable estimations. Since its founding "Statistics of
Russia" participated in more than 50 different research
projects, including:
Developing the system
of indicators for the
database on "Children in
Russia“ (under UNICEF
contract).
Carrying out a
sample survey on
"Family and birth
rate".
Organizing and carrying out
research on "Youth school-to-
work transition in the Russian
Federation" (under ILO
contract).
Scientific research on "Technological
level of medium and large enterprises
and implementation of new technologies
broken down by priority directions of
modernization and technological
developments of economy of the Russian
Federation".
Participation in
TACIS project on
"Developing
computation
methodology for
the volume
indices".
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
"Statistics of Russia" was chosen to organize
and implement the following surveys:
пѓ� "Model population survey on the
use of psychoactive substances among
population of three regions of the
Russian Federation".
пѓ�"Survey on Reproductive health of women"
пѓ�GATS - The Global Adult Tobacco Survey (GATS)
Russian Federation 2009
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
Navigation services
"Statistics of Russia" provides
navigation services through
statistical data, intended for
general use as a self-service,
on the official Rosstat site,
including guidance service
tasks.
It has become a valid part of our free services (which is usually
provided to "casual" users/enquires who were directed to us by
the Internet browser).
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
«Statistics of Russia» aims …
пѓ� at providing high-quality services to various user
groups
пѓ� at developing and implementing a survey allowing
us to analyze clients’ service expectations and
satisfaction levels, to identify and narrow ”service
gaps” and ultimately improve the service delivery
� at building a ”more client-oriented environment”
пѓ� at more actively engaging in national and
international surveys and observations
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
Thank you very much
for your attention!
INFORMATION & PUBLISHING CENTRE “STATISTICS OF RUSSIA”
Документ
Категория
Презентации
Просмотров
6
Размер файла
6 714 Кб
Теги
1/--страниц
Пожаловаться на содержимое документа