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Introduction to the Child Protection Intake Process PowerPoint slides

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Self Study Module for
the Child Protection
Intake Process
Part I: Information Gathering
•
Developed by North Dakota Department of Human Services, Children and
Family Services Division
2000
Instructions for Navigating
Through the Presentation
2
Introduction to the Child
Protection Intake Process
• What is intake?
– Point where reports are received
– A critical function for child welfare
– Key point of contact with the
community
3
Who May Conduct the Intake
Process?
• CPS social worker is recommended
• Agency may assign:
– agency director
– support staff
– student interns
• Specific skills are necessary,
regardless of their position
4
The Report
• Who must report?
• Who may report?
• How are reports made?
• What about anonymous reports?
5
The Reporter
• Brings the concerns of child
abuse and neglect to the
attention of the CPS agency
• Responsible for providing
information
• Should be available for
questions
6
Skills Necessary for Effective
Intake
• Communication skills
• Select/screen information
• Solicit information & probe
for detail
• Deal with anxieties
• 7Use a supportive tone
More Necessary Skills
• Effective listening techniques
• Decision making
• Remain calm
• Organize information
8
What Is Involved in the
Intake Process?
• Gathering sufficient information
• Providing support &
encouragement
9
More Is Involved
• Handling a crisis situation
10
Working With The Reporter
• Deal with ambivalence and anxiety
• Offer reassurance
• Be in control of the process
• Begin gathering information
11
Asking the Questions
• Support and respect
• Reassurance
• Repeat
• Vary your questions
12
The Questions to Ask
• Ask clear, concise, precise, and
explicit questions
• Elicit enough information to identify
& locate the child/family
• Elicit a thorough & accurate
description of the concern
13
Information to Obtain
• Name, age, sex, ethnic background & permanent
address of all children in the home
• Present location of the child(ren) and location where
incidents occurred (if different from home address)
• Name of person responsible for the child’s welfare
• Name & address of person suspected of abusing or
neglecting the child
• Family composition (who is in the household?)
• Nature & extent of suspected abuse/neglect
• Action taken by the reporter
14
More Information to Obtain
• Reporter’s name, address, & telephone number
• Reporter’s relationship to the child
• Reporter’s willingness to share his/her role in
reporting with the family and willingness to
participate in the assessment process
• Motives of the reporter
• Possible witnesses
• Date and time the report is received
15
Responding to Fears and
Concerns
• Anticipate questions
• Respond honestly
• Offer to explain
16
Other Issues
• Dealing with frustration
• Offering encouragement
17
Confidentiality
• Reporter’s name cannot be given
• There are exceptions
• Reporters can be subpoenaed
• Unauthorized disclosure is a class B
misdemeanor
• Encourage honesty
18
Handling a Crisis Situation
• Remain calm & in control
• Call law enforcement for situations
where there is immediate danger
• Respond to the caller’s emotions,
but do not become part of the
caller’s urgency
• Use the category system
19
The Category System
• Category A - immediate response
required - route immediately
• Category B - response required
within 24 hours - route immediately
• Category C - assessment must begin
within 72 hours - route quickly
20
Non- CPS
Child Welfare Intake
• Callers may want assistance with
issues that are not within the authority
of child welfare
• Callers may wish to make a referral for
services
• Callers may only have questions about
the CPS system
21
Information Gathering for
Non-CPS Intake
• Determine emergency status
– is anyone at immediate risk of harm?
• Gather pertinent information
– name of caller, family needs, length of
time in need, remedies tried, past
services, desired action
• Arrange for follow-up contact
– best time to return a call
22
Closure
• Assure the reporter that it was right
to make the report
• Inform mandated reporters that
they can call back to receive
assessment information
• Give permission to call again
23
Checklist for Intake Skills
• Practice and evaluate your skills
• Use the checklist for a refresher
24
Conclusion
• Continue to use the materials
• Practice your skills
• Ask your supervisor
•You are appreciated!
25
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