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Whats new with OpenScape Office V3?

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What’s new with OpenScape Office V3?
Webinar – 15th April 10am GMT
What will we cover?
Topic
What’s new with OpenScape Office version 3?
OpenScape Office LX – scaling for the mid market.
Virtualisation and Distribution
What official Siemens training is there?
New price book and ordering codes for V3.
Westcon Pre Staging facilities
Questions?
Presenter
Andrew Wild
Dave
Garwood
All
2
OpenScape Office V3
Andrew Wild
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
Simply the Best
OpenScape Office
Uniquely simplifies communications through an
“All in One” UC Solution for single and multi-site SMBs
The most
complete
all-in-one UC
solution
presence,
telephony,
mobility,
conferencing, IM,
voicemail,
directory, fax,
contact center
February 2011
Page 4
Easy-toaccess & use
Intuitive clients,
seamlessly
integrated in MS
Outlook,
independent of
your current
location or
device
Secure,
reliable, easyto-install &
manage
supporting single
and multi-site
installations, as
well as
virtualized
deployments
Make the smart investment in
OpenScape Office and:
Get more done
Serve your
customers better
Lower your
communication costs!
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
Solution Overview
Common OpenScape Office UC solution
combines
Voice
UC
Messaging
Social
Media
Contact
Center
Mobility
Network Services
Session
Control
Presence
Federation
All-in-one HW/SW UC Platform
OpenScape Office MX
 Supports up to 150 users
 All-in-one functionality comes preinstalled:
 Analog and ISDN Subscribers
 Carrier connectivity via
broadband, digital/analog lines
February 2011
Page 5
SIP
Trunking
WLAN
Management
Call Data
Recording
Virtualized SW UC Solution
OpenScape Office LX
 Supports up to 500 users
 SW running on Linux OS &
standard server HW:
 Virtualization with VMware
(vSphere)
 Carrier connectivity via
broadband (SIP Trunking)
Administration
and Licensing
Network-wide
User Management
UC solution for HiPath 3000
OpenScape Office HX
 Supporting up to 500 users
 Linux OS based - stand. HW:
 Virtualization with VMware
(vSphere)
 Connection to HiPath 3000
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3
What’s new with OpenScape Office MX & LX
Pure Software UC
The most complete
UC Solution for
single and
multi-site SMBs
- OpenScape Office LX
- Supporting 500 users
- on standard server
Mobility
Mobile UC Client
(web-application)
OpenScape
Office V3
UC for SMBs
Social Networking
UCC Networking
Presence Federation
Google Chat Integration
Skype Connect
between different sites
and external parties
(MX & LX)
Virtualization
for SMBs
OpenScape Office LX
virtualization (VMware)
February 2011
Page 6
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3
Feature Enhancements
Ongoing collaboration with our channel partners is
why OpenScape Office V3 remains the best SMB
UC solution on the market
 Expanded myPortal UC client supporting customization
and support click to dial from any application
OpenScape
Office V3
 Presence Federation and Multi User Chat with teams
 New Fax Features (Serial Fax, Journals and API)
 Expanded Open SIP Architecture – Users and Trunking
 New User Profile Templates to speed up installation
 Changeable myPortal user settings via WBM
 Survivability options with OpenScape Office LX
 And even more….
February 2011
Page 7
Internal use only unit Document Release!
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
Special Channel Partner Programs and Support
Optimized for Channel Partners
Simplified Ordering and
Configuration
Internet and
Partner Portal SEBA
Training
Opportunity!
February 2011
Page 8
 Pick a deployment model (appliance or standard server)
 Chose one base package (one out of three)
 Pick additional user licenses to expand
 Enhanced marketing tools, collateral information, Case Studies and
White Papers via www.openscapeoffice.com
 Dedicated Partner Portal – providing dedicated marketing resources
and further collateral , ordering tools, SW downloads, service support
 Dedicated Training modules via web
for “Sales Consultants and Sales Engineering” as well as
“Service Professionals” including specific training classes




Attractive on-boarding program to minimize a partners “time to money”
Demo packages (via Go Forward! Program)
Free 90 day Evaluation License for OpenScape Office Contact Center
Free upgrade license from V2 to V3 (for the first 3 month after GA)
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
Simply the best Unified Communication and Collaboration solutions for SMBs!
The most complete All-in-One UC offering for SMBs
including Voice, Presence, Conferencing, Messaging, IM, Fax
and Contact Center
The most flexible and scalable deployment
from standalone to multisite, from converged
to full IP, as appliance, on standard server and
for virtualized environments
The most innovative user experience
for PC Desktops, MS Outlook,
Smartphones/Mobile, Desktop-Phones
Channel friendly - The right and perfect choice for Channel Partners
less order positions, Channel License Packages, Try & Buy Evaluation
February 2011
Page 9
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
What the analysts are saying
Gartner - SEN’s strong standing
 Siemens has a long history of selling voice and
advanced communications applications and has an
impressive installed base of SMB customers across
Europe.
 OpenScape Office MX is built as a complete all in one
voice and networking offering for small businesses,
reducing the need for separate boxes.
 Siemens has a strong presence, ample channel
partners and delivery capabilities across Western
Europe.
 The OpenScape Office suite features a rich range of
UC applications, including voice, conferencing, voice
mail, messaging, mobility, multimedia contact center
and presence/IM applications.
 SMBs across Western Europe should consider
Siemens if they are looking for an all in one, full
featured UC solution
Rating: Positive
February 2011
Page 10
Source Gartner
Market Scope for
UC/SMB in
Western Europe
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
The All-in-one UC Solution to Your Communications Issues!
Live Call Recording
Integrated Presence
Visible Voicemail
Fax Mailbox
Outlook
Integration
Call Journal
Directory Access
Favorites
Drag & Drop
Conferencing
OpenScape Office
Instant Messaging
One Number Service
February 2011
Page 11
Call Pop-ups
Personal Notifications
Social Media
Personal Auto-Attendant
Click-to-Dial
Mobility
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
The Most Comprehensive UC Solution for SMBs
Expanded Features
Browser-based UC client
for mobile devices
IM Presence Federation with
external connectivity (XMPP)
Expanded Deployment
OpenScape
Office
UC Solution
SIP enhancements, support of SIP
phones for OSO application, Video
Client, Fax via SIP trunks
OpenScape
Office MX
 All-In-One UC Solution
 Supporting up to 150 users
OpenScape
Office LX
 Software UC solution
 Supporting up to 500 users
First Virtualized
UC Software Solution for SMBs
OpenScape Office LX/HX
UC features – network-wide
for SMBs with multiple locations
up to 1000 network users
OpenScape
Office HX*
 Server-Based UC solution
for HiPath 3000 installations
 Supporting up to 500 users
*) to be released with MR Q4/2011
February 2011
Page 12
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3
What’s New – Highlights Details
OpenScape Office User Enhancements
Expansion of Device Features
 Customizable and extended myPortal client (click to dial)
 OpenScape Personal Edition S (Video)
 Instant Messaging with
Multi User Chat and external connectivity
 OpenStage 60/80 UC enhancements
 Access to Presence Capabilities
 Enhanced Open SIP Architecture – open up user features
 Visible Control of Voicemail
 New Fax Features (Serial Fax, Journals and API)
Extended Serviceability
Mobility Enhancements
 Centralized User Management in Networks
 User Settings changeable with Service/Admin Access
 OpenScape Office UC mobility via myPortal
while working away from the desk
 New User Profile Templates to speed up installation
 Virtual User Interface for easy error tracking
Networking
Scalability
 Voice and UC Networking between MX and LX Systems
 Network-wide UC features (Attendant Services, Presence,
Messaging and Conferencing)
 Voice Networking between HiPath 3000 and OpenScape
Office MX and LX systems
February 2011
Page 13
 OpenScape Office MX to support 150 users
 OpenScape Office LX to support 500 users
 Support of 1000 users in the network
 Virtualization of OSO LX based on VMware vSphere
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3
Enhanced set of UC user clients
Integrated, UC-Clients for Users
myPortal is the OpenScape Office UC client that is available in different variations

myPortal for Mobile
used by mobile workers while
not having access to their PC clients

myPortal for OpenStage
used by office workers to quickly
change their presence and listen to
their voicemail

myPortal for Desktop
used by office workers

myPortal for Outlook
the prefect way for office workers
using Microsoft Outlook
February 2011
Page 14
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
myPortal for Mobile
Introduction to OpenScape Office UC Mobility
myPortal for Mobile, the browser based solution on your mobile phone
 myPortal for Mobile is the OpenScape Office
user interface that is now available for mobile
employees who use a smartphone with a
graphical user interface such as:
 iPhone, Blackberry, Nokia, Android and
Windows Mobile
 Open browser based approach for all other
mobile phones - No dedicated applications need
to be loaded on the mobile device
 Optimal rate utilization – Users can optimize
their communication charges by choosing different
calling procedures (Callback, GSM or Call through
preferred) based on their existing carrier rates
February 2011
Page 15
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
myPortal for OpenStage
UC access via OpenStage 60 and 80
myPortal for Openstage - Access to UC key features on your OpenStage device
 myPortal for OpenStage is the OpenScape Office
XML application for OpenStage 60 and 80 users to
provide access to:
 Presence
 Visual Voicemail
 Presence – Users can change their presence right
from the OpenStage User interface
 Visual Voicemail – Users can visually access and
manage their voicemail inbox and listen to the most
important messages first…
 All Integrated – myPortal for OpenStage can be
directly launched from OpenScape Office without
further SW needs
February 2011
Page 17
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
UC enabled Devices and Voice Clients
OpenStage 15
OpenStage 20
Mobile UC & FMC Clients
February 2011
Page 18
OpenStage 40
WLAN and IP DECT
OpenStage 60
OpenStage 80
Soft Clients
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
Interfaces & Integration
OpenScape
Office
Interfaces
&
Integration
Desktop OS
Server OS
Linux
Windows XP
Windows Vista
Windows 7
(32 & 64 bit)
Support
Microsoft
Outlook
Microsoft
Exchange
Microsoft
Office
Integration
Connectivity
Dial from any application
Outlook 2003
2007 & 2010 (32 bit)
Exchange 2003
2007 & 2010
Office 2003
2007 & 2010
VMware
Virtualization
MS Terminal
Server
CITRIX
Support
VMware
Server
vSphere
Windows Server
2003 & 2008
(32 & 64 bit)
Citrix Presentation
Server 4.5,
XenApp 5.0 & 6.0
Browser
Mobile Browser
Support
Support
Open Interfaces
& SDK
Firefox 3
Internet Explorer 6 & 8
Firefox
Internet Explorer
Safari
CSTA, TAPI,
LDAP, XMPP
Novell SUSE
Linux Enterprise 11
Continuous support of the latest releases & versions
February 2011
Page 19
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3
From Standalone to an Extended UC Domain
Introducing the Extended UC Domain for SMBs
From
Standalone
Voice
Islands
Expanding
V2
February 2011
Page 20
Internal use only unit Document Release!
To
an Extended
UC Domain
World
V3
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3
Networking bring us…
Extended UC Domain experience for all users
OpenScape
Office V3
пЃђ
Multiple networked OpenScape Office MX
пЃђ
OpenScape Office LX networked with MX gateway
пЃђ
Mixed OpenScape Office MX and LX networks
Networking
Voice features in the network
Deployment details on
Extended UC Domain
available in separate
presentation
February 2011
Page 21
пЃђ
OpenScape Office MX networked with HiPath 3000 V8
пЃђ
OpenScape Office LX networked with HiPath 3000 V8
пЃђ
HiPath 3000 V8 gateways in OpenScape Office networks
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3
UC Features in the Network
Extended UC Domain experience for all users
 Voice supported presence management (presence visibility)
OpenScape
Office V3
 Network-wide call status (ringing, on call, active mobile
device…)
 Call Pick Up via myPortal
 Instant Messaging including multi user chats
Networking
 Drag & Drop Conferencing in the network
 myAttendant change presence status for all users in the
network
 System-wide internal directory and favorites
 External directories via LDAP
 Integration into MS Exchange calendar and public folders
 Voicemail forwarding in the network
 XMPP based presence & chat support to external partners
February 2011
Page 22
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Virtualization
Enabling Always On IT
How the market leader VMware explains virtualization for SMBs?
“Virtualization is a
way to abstract
applications and
their underlying
components away
from the hardware
supporting them”
Virtualization for Small and Midsize Business
Specifically, SMBs are seeing improvements in:
…and it is not just for the Fortune 500 anymore!
 Time spent on routine IT administrative tasks
SMBs face many of the same IT challenges as larger enterprises,
trying to accommodate increasing demand for new IT capabilities
and services.
 Backup and data protection
SMBs often place even greater emphasis on cost savings and on
protecting business critical systems and data, since shrinking IT
staff and budgets…
 Application availability
 Ability to respond to changing business needs
 Business continuity preparedness
 Company profitability and growth rate
Source: VMware SMB Survey
February 2011
Page 23
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
Survivability options
OpenScape Office Survivability – It is your choice
High Availability Server HW
 Dedicated Standard Industry Server
 Redundant power supply
 Linux SW based redundant hard
disks (RAID)
two physical HD’s recommended
 ECC RAM to detect and correct RAM
errors
MX failover - survivability
 OpenScape Office LX to MX failover
scenario, when OpenScape Office
MX is used as gateway
 Monitors and detects virtual
machines for “guest OS” failures and
automatically starts virtual machines
 In case of LX emergency, OS IP
devices will automatically re-register
via second standby registration
setting towards existing MX system
 Voice functionality can be used
during the emergency mode
 Detects server failures automatically,
using a “heartbeat” on servers
 Restarts virtual machines almost
instantly without human intervention
on a different physical server
 In case of fail over LX will restart
immediately with existing
configuration; no further licenses
needed
 OpenScape Office free base package
extensions can be used to ensure
availability of key people
February 2011
Page 25
VMware – High availability
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3
Serviceability and Manageability Enhancements
 Fully integrated software components and client applications
OpenScape
Office V3
 Easy operate and maintain
 Web Based Management
 Centralized Management of MX and LX in Networks
 Intuitive wizards simplify the setup and configuration
 New User Profile Templates and defaults to speed up installation
 User Settings changeable centrally with Service/Admin Access
 Integrated phone deployment software
 Remote Access and Update via Internet
 Enhanced Trace and proof options
 Modularization of backup and debugging files
 Virtual User Interface for easy error tracking (Online User)
 SSDP ready – Improved remote serviceability from SEN!
February 2011
Page 26
Internal use only unit Document Release!
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Training
 Free training is available from the Training section of the SEBA Portal
 Siemens APT can provide partners with a broad range of training options
 Training curriculum paths are available through the APT for Service
Technicians, Consultants, and Sales click here
 To view training offerings at APT and Siemens Certified Training Partners:
 To view OpenScape Office MX / LX training courses on offer, click here
 To find an approved training location near you, click here
February 2011
Page 27
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Evaluating OpenScape Office
30 Day Activation Period and new Contact Center Evaluation
Licensing of OpenScape Office has never been easier!

Reduced number of licenses; less order positions!

Common user licenses for MX and LX

Licenses can be shifted
in a customer network
Contact Center
Evaluation
Get final
Licenses
Use upsell
opportunities!
30 Days
Activation Period
For 30 days, you have
unlimited use of all
OpenScape Office MX/ LX
features!
February 2011
Page 28
Give customers a
chance to fall in love
with all features
OpenScape Office
provides.
Before the end of
30 days, you must
activate the software
for continued use
Let customers
try the
OpenScape Office
Contact Center for
90 days!
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3
UC Base Ordering Structure
USER LICENSING for NETWIDE use
myPortal Outlook Integration (for MX & LX)
Brings myPortal features into a Outlook toolbar; combines with both Comfort- & Comfort Plus user licenses
Comfort User (for MX & LX)
Comfort Plus User (for MX & LX)
Comfort User feature set; plus:
•
Voice features
•
Full UC features
•
incl. Outlook and Exchange synchronization for
Contacts & Calendar
1. Personal Fax box
2. Drag and Drop Conferencing
3. FMC mobility incl. myPortal for Mobile
Base License MX 10 Plus
Base License MX 20 Plus
Base License LX 20 Plus
incl. 10 x Comfort Plus User for FREE!
incl. 20 x Comfort Plus User! 10 for FREE!
incl. 20 x Comfort Plus User! 10 for FREE!
BASE LICENSING
OpenScape Office MX Base Box
GMAL
8 x analogue
subscriber
GMSA
GMAA
4 x ISDN
4 x analogue
CO or sub./
CO /
4 x analogue 4 x analogue
subscriber
subscriber
GME
GMS
GMT
1 x E1
4 x ISDN
1x T1
CO or sub
(not for US)
OpenScape Office LX
Installation CD and Linux OS
(Standard server HW required)
(US only)
HARDWARE
Three license choices and you are done!
February 2011
Page 29
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3
UC Advanced Ordering Structure – additional options
myPortal Outlook Integration Bundle
100 Licenses can be split and used in different installations
Comfort Plus User Bundle
100 Licenses can be split and used in different installations
Comfort User Bundle
100 Licenses can be split and used in different installations
SPECIAL RESELLER OFFERINGS
myAttendant
CSTA Application Interface
including 1 Comfort User License
FUNCTIONAL LICENSES
Upgrade to OpenScape Office V3 MX
from OpenScape Office MX V2
Upgrade Comfort to Comfort Plus User
UPGRADE LICENSES
myReports (for MX & LX)
Contact Center E-Mail (for MX & LX)
myAgent (for MX & LX)
Contact Center Fax (for MX & LX)
Including 1 Comfort User License
Contact Center Base License (for MX & LX)
Including 4 Contact Center Agent-; 4 Comfort User - & 1 CSTA Application Interface License
CONTACT CENTER LICENSES
February 2011
Page 30
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3 Partner Benefits
Finding and Closing Opportunities Just Got Easier
SEN has put everything in place to ensure that we
can succeed together!
OpenScape
Office V3
 More options less order positions
 Further simplified and harmonized Licensing structure
 90 days try & buy package
 Demo packages (Go Forward! Demo Program)
 Enhanced marketing tools help generate leads & make
selling OpenScape Office just easier than ever!
www.openscapeoffice.com
 A broad portfolio of sales and service training
Go Forward!
 Comprehensive Go Forward! partner program and
dedicated partner portal SEBA
 Exceptional vendor pre-sales and service support
February 2011
Page 32
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Training on OSO V3
Type of training
Media
Duration
Cost
New to OSO Technical
Classroom
5 days
1000 GBP
Delta for V1 or V2 trained Technical
Classroom
3 days
660 GBP
SVU
4 x 2 hour
Sales or Pre Sales
Sales and PreSales training
• Will be available on the APT web site.
• https://globalti.enterprise.siemens.com
Technical Training 3 day delta – Beeston UK.
• 1 place available on the 23-25th May 2011
• Several places available on the 12th – 14th July
33
Ordering OSO V3
• New price book available from Westcon. (V2.1)
• Includes new V3 codes from Siemens.
• 3 main part codes
Code
Description
RRP (EUR)
RRP (GBP)
L30250-U600-A417
OpenScape Office V3 LX Software on DVD
10
8.50
L30250-U622-B463
OpenScape Office V3 LX Base License Package
20 Plus
1,250
1,062.50
L30250-U600-G292
OpenScape Office V3 MX base platform
1,530
1,300.50
• However all licence keys have new part codes for V3 introduction.
34
Pre Staging OSO LX Servers
• Westcon pre staging facility.
• Let us remove the pain from time spent on site:
• Supply the HP Server
• Pre loaded with necessary LX software.
• Add licence keys to the server as well if required.
• New part codes to be added to price book once available.
35
Thank you from Siemens & Westcon
Backup
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
myPortal for Mobile
Increase productivity – on your web-enabled mobile phones
Presence
Directory Access
Select one of 9 presence
status indicators e.g. meeting,
break, holiday, and CallMe
Allows users to access their
personal contacts, Internal,
External and System directories.
All contacts in one place
Favorites
Easily have access to your
most important contacts and
see their presence status
Dialing
Manual Dialing Allows users to
establish outgoing calls
Redial for comfortably dialing a
number again
Settings
Customize settings for dial mode
(call back, GSM and call
through), language, display and
search settings
February 2011
Page 38
Voicemail Management
Users can access their
voicemail, play messages on
their mobile an use additional
control functions (playback, skip
and delete voice messages)
Journal
Allows users to display their call
history. Easily track which your
contacts with whom you need to
get in touch
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
myPortal for Mobile
Feature Details
 Variable user interface (display resolution and touchpad function)
 Multi-language support (All supported OpenScape Office languages)
 Live Presence Status (change of presence and display of status)
 Favorites – One touch access to most frequent contacts
 One Number Service
OpenScape
my Portal
for V3
Mobile
Office
 Connection Control for your office extension
 Incoming calls (using normal smartphone functions)
 Outgoing Calls
 Manual dialing
(access via web)
myPortal for
Mobile
 Redial function
 Optimal rate utilization (changeable by user)
 Callback procedure (mobile to be called by system)
 Call-through procedure (mobile calls system)
 Phone books/contacts
 Internal phone book with presence status
 Personal contacts
 System phone book
 Voicemail query and control
February 2011
Page 39
Internal use only unit Document Release!
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3 Networks
Enabling Dialing Plan Conditions
PSTN: +49 40 667 1000
Unique internal number 21000
PSTN: +49 89 722 1000
MX
Hamburg
Unique internal number 11000
PSTN
MX
Munich
PSTN
PSTN: +49 30 887 1000
IP
Unique internal number 31000
MX
Berlin
PSTN
OpenScape Office application needs a unique identification for each user.
*** No changes are needed if a unique numbering plan is already in use! ***
Realization in OpenScape Office MX / LX networks

All networked users are listed in the internal directory пѓ easy dialing via myPortal

Full qualified numbers dialing will be supported MX / LX networks

Existing external DID Number can stay as they are

Internal numbers can have up to 16 digits

Internal number can include node number in order to make the dialing plan unique
February 2011
Page 40
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3
Networking – Design Principles
OpenScape Office LX networking differentiates between single and multiple gateways
Single Gateway
Single Gateway
LX
IP
MX or
H3K
PSTN
All PSTN calls will be routed via one gateway!

LX PSTN access is the key indicator

Scenario is supported in networks
(more than one LX in a network)

Part of the basic V3 training

MX or H3K can be used as a gateway
Multi Gateway
MX
LX
IP
MX

LX PSTN access is the key indicator

Only one LX in multi gateway mode is
supported in a network

Part of the V3 networking training

MX can be used as a gateway
PSTN
PSTN call will be routed via multiple MX gateway!
February 2011
Page 41
Multi Gateway
PSTN
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office V3 Partner Benefits
Finding and Closing Opportunities Just Got Easier
SEN has put everything in place to ensure that we
can succeed together!
OpenScape
Office V3
 More options less order positions
 Further simplified and harmonized Licensing structure
 90 days try & buy package
 Demo packages (Go Forward! Demo Program)
 Enhanced marketing tools help generate leads & make
selling OpenScape Office just easier than ever!
www.openscapeoffice.com
 A broad portfolio of sales and service training
Go Forward!
 Comprehensive Go Forward! partner program and
dedicated partner portal SEBA
 Exceptional vendor pre-sales and service support
February 2011
Page 42
Internal use only unit Document Release!
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Networking
Use Case – Campus
Solution
OpenScape Office
Campus Scenario
PSTN
 OpenScape Office in each office / building
 Interconnected via Ethernet LAN, sharing one access
to PSTN (digital or SIP Trunk)
 myPortal clients (Desktop, Outlook, Mobile, OpenStage)
 myAttendant (Receptionist)
 OpenStage Phones / OpenScape Personal Edition
 Integrated Mobile Phones for UC Mobility
IP
LX
Campus
Examples of a Campus deployment include:
 Small Startup Company with two offices in a
business park
 Small college campus or school
 Existing medical clinic that is expanding the
practice and needs another building
February 2011
Page 43
Features / Capabilities
MX
MX
Internal use only unit Document Release!





Integrated Presence and Chat
Drag & Drop Conferencing
Single company-wide directory
Central Attendant Service
Central Visible Voicemail
Benefits




Always know the availability of your team members
Ease of use with UC client integration on preferred device
Stay within reach of your colleagues independent of device
Reduced costs with central or automated Attendant service
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Networking
Use Case – Regional / National
Solution
OpenScape Office
Regional/National Scenario
+49 89 …
PSTN
PSTN
 OpenScape Office in each location (city, region)
 Interconnected via ITSP or Internet, using multiple
access to PSTN (digital or SIP Trunk)
 myPortal clients (Desktop, Outlook, Mobile, OpenStage)
 myAttendant (Receptionist) / myAgent (Contact Center)
 OpenStage Phones / OpenScape Personal Edition
 Integrated Mobile Phones for UC Mobility
+49 30 …
MX
MX
Berlin
Munich
ITSP/
Internet
Features / Capabilities
LX
Regional/National
Hamburg
Examples of a Regional/National deployment include:
 Travel Agency with offices in different cities across
local country / region
 Car dealer who is expanding his business with a
new branch in the same city
 Truck company who opens up a new branch in a
different city
February 2011
Page 44
Internal use only unit Document Release!





Integrated Presence and Chat
Drag & Drop Conferencing
Single company-wide directory
Central Attendant Service
Integrated Contact Center
Benefits




Always know the availability of your team members
Ease of use with UC client integration on preferred device
Reduced travel costs by using integrated conferencing
Stay within reach of your colleagues independent of device
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Networking
Use Case – International
OpenScape Office
International Scenario
Solution
 OpenScape Office in each country / office / building
 Internet access (UC interworking via XMPP service)
 Voice Connection via public network
 (Optional: SIP-Q networking)
MX
MX
San Francisco
Hong-Kong
 myPortal clients (Desktop, Outlook, Mobile, OpenStage)
 myAttendant (Receptionist)
 OpenStage Phones / OpenScape Personal Edition
Features / Capabilities
LX
International
Cape Town
Examples of a International deployment include:
 A global acting Service company who has different
Partners around the world who provide the local
on-site services
 A sports factory in USA with an outsourced
manufactory in Asia
 Holding with different companies around the globe
February 2011
Page 45
Internal use only unit Document Release!




Integrated Presence
Instant Messaging
Favorites Lists with Presence Visibilty
Drag & Drop Conferencing
(Optional: SIP-Q Networking enabling extended featureset)
Benefits
 See the availability of your most important contacts
 Quick answers from business partners using Chat
 Easy to use Drag&Drop Conferencing with global partners,
reducing setup times and costs
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Networking
Use Case – HiPath 3000 as a Gateway
Solution
OpenScape Office
HiPath 3000 as a Gateway
 OpenScape Office and HiPath 3000 in the office / building
 Interconnected via Ethernet LAN to HiPath 3000 V8
(Single Gateway with access to PSTN)
 For OpenScape Office MX/LX Users:
PSTN




myPortal clients (Desktop, Outlook, Mobile, OpenStage)
myAttendant (Receptionist)
OpenStage Phones / OpenScape Personal Edition
Integrated Mobile Phones for UC Mobility
IP
LX
HiPath 3000 V8
Features / Capabilities
HiPath 3000 as a Gateway
Examples of a H3k V8 Voice Networking deployment
include:
 A transport company with a big demand of existing
analog devices and faxes
 A factory where parts of the IT Infrastructure are
VoIP-ready
 A company using their existing HiPath 3000 V8 as a
single gateway and expand /modify their business
February 2011
Page 46
Internal use only unit Document Release!
 Full featured SIP-Q Voice Networking between OpenScape
Office MX/LX and HiPath 3000 V8
 Extended carrier-access via HiPath 3000 PSTN moduls
 Full featured UC for OpenScape Office MX/LX users
Benefits
 Save HW costs and protect investment by using existing
HiPath 3000 as a single gateway for carrier access
 Re-use existing analog devices and faxes with HiPath
3000 V8
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Networking
Use Case – Move HiPath 3000 into UC Domain
Solution
OpenScape Office
Move HiPath 3000 into UC Domain
IP device
Open UC
Domain
 OpenScape Office and HiPath 3000 in the office / building
 Interconnected via Ethernet LAN to HiPath 3000 V8
(with access to PSTN )
 For OpenScape Office MX/LX Users:




IP device
MX/LX
myPortal clients (Desktop, Outlook, Mobile, OpenStage)
myAttendant (Receptionist)
OpenStage Phones / OpenScape Personal Edition
Integrated Mobile Phones for UC Mobility
IP device
IP device
Features / Capabilities
TDM device
TDM device
H3K V8
Move HiPath 3000 into UC Domain
Examples of HiPath 3000 migration into a UC Domain
deployment include:
 A transport company who wants to expand their
business with more employees and infrastructure
 A company who is moving partially in a new
building
 A company using their existing HiPath 3000 V8 as
a gateway and expand /modify their business
February 2011
Page 47
Internal use only unit Document Release!
 Full featured SIP-Q Voice Networking between OpenScape
Office MX/LX and HiPath 3000 V8
 Extended carrier-access via HiPath 3000 PSTN moduls
 Full featured UC for OpenScape Office MX/LX users
Benefits
 Save HW costs and protect investment by using existing
HiPath 3000 as a gateway for carrier access
 Reduce infrastructure costs by using one network for voice
and data
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Networking
Use Case – Social Media Integration (with XMPP*)
Solution
OpenScape Office
Social Media Integration
 OpenScape Office in each office (Company)
 Internet access (UC interworking via XMPP service)
 Voice Connection via public network
 Client (Contractor, Free-Lancer, partner)
 Internet Access with IM Service provider (XMPP cap.)
 Voice Connection via public network
 myPortal clients (Desktop, Outlook)
 myAttendant (Receptionist)
 myAgent (Contact Center Agent)
ITSP/
Internet
MX
LX
Features / Capabilities
Social Media Integration
 Integrated Presence
 Instant Messaging
 Drag & Drop Conferencing
Examples of a Public XMPP deployment include:
 A telecommunication company with contractors
they just work for a limited time on a project
 A consulting office who works together with several
free-lancers
 A service company with different offices with MX/LX
and outsourced service partners for the delivery
* XMPP: Extensible Messaging and Presence Protocol
Internal use only unit Document Release!
February 2011
Page 48
Benefits
 Always know the availability of your team members,
contractors, Free-Lancer and Partners
 Quick answers from business partners using Chat
 Easy to use Drag&Drop Conferencing with global partners
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
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