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CAL POLY POMONA UNIVERSITY OMBUDS OFFICE

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CAL POLY UNIVERSITY
OMBUDS OFFICE
GLENDA BROCK, PH.D.
BUILDING 1 -106
“The road to daily happiness is not hard to find, it’s what
we do for others that brings us peace of mind.”
Author Unknown
1
Got problems!!!
• Not sure where to
go?
• Which way to turn?
2
CAL POLY POMONA
UNIVERSITY OMBUDS OFFICE
Are you behind the 8 ball?
Do you feel like you’re in a sinking boat?
The Ombuds provides:
an accessible, independent, impartial,
informal, and confidential resource to
assist you in the resolution of your
problems and conflicts.
3
What exactly does an Ombuds do?
•
•
•
•
Listens and discusses
Provides options.
Answers questions.
Explains University policies
and procedures.
• Facilitates/mediates
communication between
people.
• Steps to resolve problems.
• Provides trends or patterns of
problems/complaints to the
University President.
4
Is there anything the Ombuds cannot do?
•
•
•
•
•
•
The Ombuds WILL NOT:
Direct any University
office to change a
decision
Offer legal advice
Make decisions for you
Have a stake in outcomes
Be a part of any formal
processes
Advocate for any party to
the dispute.
5
When should I visit the Ombuds office?
• Go as soon as you feel there
might be a problem.
• Need to discuss a sensitive
question or issue.
• Feel you have been treated
unfairly.
• Help in just getting things
started.
• Situation requiring negotiation
or facilitating communication.
• Unsure which policies,
procedures, or regulations
apply.
• When you are unsure of where
to go or what options exist to
solve a problem
6
Are there disputes the Ombuds Office
does not address?
• Disputes between members of the
campus community and private
individuals, such as, your
significant-other, landlords, or
parents.
• Disputes involving formal
processes with unions, disciplinary
offices, or legal suits.
7
What will I gain by coming to the
Ombuds Office?
• Insight into a complicated
situation
• A clearer perspective on your
issue or concern
• Enhanced ability to deal
effectively with a problem
• Identification and clarification
of options
• Effective communication skills
to resolve interpersonal
issues
8
What other services does the Ombuds
Office provide?
• Suggest changes in
university policies and
procedures
• Provide workshops
for faculty, students,
and staff.
9
What does confidentiality mean?
• Confidentiality of all dealings and
communications with the office.
• Issues regarding any disclosures of
public safety, such as danger to
oneself or others may not be kept.
• Communications with the Ombuds is
not a first step in a formal complaint
to the University.
• The Ombuds does not communicate
with attorneys or have any other
involvement in the matter once legal
steps have been initiated.
10
Confidentiality
• No confidential or sensitive
information is communicated
by e-mail or voice mail.
Confidentiality is maintained by
the Ombuds and by you..
11
COME TO THE OMBUDS OFFICE
Building 1 - 106
A Confidential, neutral, informal and independent
resource for the Cal Poly Campus Community.
It’s better than complaining at the Fitness Center.
12
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