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OpenScape Office MX Channel Presentation

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OpenScape Office MX V2
Channel Partner Presentation
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape
HiPath
OpenOffice
Office MX
ME
Do more.
Open
up your
Know
office
more.
to Be
a new
more.
way of working
HiPath
OpenOffice
ME
OpenScape
Office MX
 SEN’s award-winning all-in-one SME Unified Communications platform
 Runs OpenScape Office – the first UC application designed specifically for SMEs
 Channel-friendly solution that is easy to install, configure, and service
 SME Customers can:
 Enable employees to get more done
 Serve customers better
 Save on hidden communications costs
Welcome to the new world of
OpenScape Office MX!
New Name!
New Features!
New Opportunities!
January 2010
Page 2
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX
The Evolution of a Brand Name
OpenScape
HiPath
OpenOffice
Office MXME
Version 2
1
With the introduction of V2, HiPath OpenOffice ME
is being renamed to OpenScape Office MX
 Emphasizes the OpenScape Office UC application
running on all of our SME platforms
 Single cross-portfolio brand enables broader
marketing and brand visibility
 OpenScape Office MX V2 is simply the next version
of HiPath OpenOffice ME V1, so upgrading is easy!
 Simple software-only upgrade from V1 to V2
 The hardware platform stays the same –
no hardware changes are necessary!
January 2010
Page 3
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
The Best-in-Class SMB UC Solution Just Got Better
OpenScape
Office MX
Ongoing collaboration with our channel partners is
why OpenScape Office MX V2 remains the best
SME UC solution on the market
 Expanded all-in-one UC with new integrated
Contact Center
 Numerous usability enhancements & tighter
Microsoft integration make UC even easier to use!
 Over 50 new features and enhancements make
installation & service even easier for partners
 Smart Services Delivery Platform (SSDP) provides
improved remote technical support from SEN
January 2010
Page 4
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
Finding and Closing Opportunities Just Got Easier
OpenScape
Office MX
SEN has put everything in place to ensure that we
can succeed together!
 Even easier to order
 Attractively priced promotions
 New marketing tools help generate leads & make
selling OpenScape Office MX easier than ever!
 A broad portfolio of sales and service training
 Comprehensive Go Forward! partner program
 Exceptional vendor pre-sales and service support
January 2010
Page 5
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 – OpenSmart
Comprehensive Product Foundation for Unified Communications
OpenSmart
OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on
top of a foundation that is reliable, secure, serviceable, and manageable
Reliability
Security
Serviceability
Manageability
Enterprise-grade
Voice reliability
extended to all UC
applications
Security extended
beyond data
networks to voice
and UC
Exceptionally easy
to install,
integrate,
and service
Fully integrated,
intuitive
web-based
management
January 2010
Page 6
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
Primed. Ready for Smart Growth
The Siemens Brand
 Global Brand recognition opens the doors to customers worldwide
Impress
Customers!
 Trusted reputation for communication products for over 150 years
 Thought leadership and product innovation – a great partner today and tomorrow
 Go Forward Partner Program makes it easier than ever to sell SEN solutions
The Best SMB All-in-One UC Product
Build
Excitement!
 An acclaimed and award winning product
 Built specifically for the fast growing sub-100 user segment of the SMB market
 A complete communications solution that compliments the huge base of Microsoft users
OpenSmart Reliability and Extended V2 Features
 Over 50 new features and capabilities – easier to install, and easier for customer to use
 OpenSmart commitment of built-in reliability, security, serviceability and manageability
Build
Trust!
 The most extensively tested SMB product in SEN history
Easier to Stock, Sell, Service and Succeed than ever before
 Minimal ordering complexity – only 6 stockable hardware items
Drive
Sales!
 New remote service capability reduces need for onsite service
 Free upgrade programs, try & buy and cash-back make it easier to sell, upsell and succeed
January 2010
Page 7
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Product Details
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
What is OpenScape Office MX?
OpenScape Office
Unified Communications Application
OpenScape Office MX
Integrated, Easy-to-Use Clients
All-in-one HW/SW UC Platform
 Supports 10-150 users
 All-in-one functionality comes pre-installed:
 UC Application
 Multimedia Contact Center
 Voice, fax, conferencing, voicemail
 Mobility – WLAN and cellular
 Security – VPN and firewall
 Carrier connectivity via broadband, digital,
and analog lines
Click here for
more on platform
components
January 2010
Page 9
 End-users access OpenScape Office MX via a
wide range of clients and devices
 OpenScape Office desktop clients:
 myPortal & myPortal for Outlook (users)
 myAgent (contact center staff)
 myAttendant (receptionist)
 UC-enabled OpenStage Phones
 SEN client & device family
 Mobility Clients
Click here for
more on SEN
clients & devices
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
What Customers Can DO with OpenScape Office MX
Unified Communications at your fingertips!
UC-enable MS Outlook:
Use Outlook to call,
conference, or find your
contacts in just a few clicks!
Communicate just
as easily from your
PC, desk phone, or
mobile phone
Mobility:
Stay in
touch from
wherever
you are!
Easy-to-use UC:
Control how you can be
contacted whenever and
wherever you want!
January 2010
Page 10
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 Features
What do we mean by all-in-one UC?
 Presence-integrated Telephony
 Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!)
 myPortal UC client … newly designed easy-to-use pop-ups
 myPortal for Outlook … enhanced Quick Search functionality
 myAttendant
OpenScape Office
UC SUITE
 myAgent (Contact Center client)
 Drag & Drop Conferencing … automatic Outlook Calendar entries
 Personal AutoAttendant
 Click to Dial from any application
 Directories
 Favorites List / Internal IM
And we’ve
continued to
make it even
better!
 Visible Voicemail
 Fax Box … group fax boxes
 Call Journal … with scheduled call-backs
 One Number Service
 Screen Pop
 Live Call Recording
 Analog phone support
 AND MORE…
January 2010
Page 11
Plus more than 50 new
features and enhancements,
the majority coming from
YOU!
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
What’s New – Highlights
OpenScape Office User Interface Enhancements
 New user friendly client screen
pop ups with more functionality
Completion of System Phone Family
 OpenStage 15 now supported
 OpenScape Personal Edition
 Scheduled callback for
unsuccessful calls
Serviceability Improvements
 Individual Hotkeys for easy
access to often used functions
 Conference invitation generates Outlook Calendar entry
 SSDP-ready (Smart Services Delivery Platform) for
improved remote vendor support
 Quick search with Directory access via myPortal for Outlook
 Consolidated IP configuration for rapid deployment
 ... even more improvements for myPortal, myAttendant and
myPortal for Outlook
 Decoupled UC application and voice
Integrated Mutlimedia Contact Center
 SME Contact Center solution for distribution of voice, fax*
and e-mail with seamless integration in OpenScape Office
Integration Capabilities
 Support of Windows 7, IE 8, MS Exchange 2007
 Seamless myPortal-MS Outlook integration
 A single license covers agents, groups, and supervisors
 Exchange calendar synchronization
 Skill-based routing and VIP support
 Citrix & Windows Terminal Server environment support
 Live call recording for all agents
 Customizable LDAP field mapping
* Contact Center Fax will be released at a later date
January 2010
Page 12
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office Contact Center
Improve First Call Resolution and Customer Service
Inbound Multimedia Contact Center for
distribution of voice, fax and e-mail for
even the smallest contact center
Agents and
Supervisors covered
by a single license!
Skill-based routing and
VIP support
January 2010
Page 13
Presence integration
with OpenScape
Office UC
Individual recording of
contact Center Calls
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
The Industry’s Most Tightly Microsoft-Integrated UC Solution
Clients
myPortal, myAttendant, myAgent
Outlook
Integration
myPortal for Outlook
MS Office
Dial from any application
OpenScape Office
Exchange
Connectivity
Terminal
Server
Database
Open Interfaces
& CITIRIX support
Continuous support of the latest releases & versions
January 2010
Page 14
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
Smooth Integration with Customer IT Environments
 Supporting MS Operating systems
OpenScape
Office MX
 Windows XP, Vista, 2003 Server … Windows 7 (32 & 64 Bit)
 Supporting MS Outlook Clients
 MS Outlook 2003 and 2007
 Integration in MS Exchange Server environments
Integration
 Release with MS Exchange 2003 … MS Exchange 2007
 Access to local and server based Outlook contacts
 Access to public Folders
 Automatic presence updates based on Exchange calendar
 Terminal Server and Citrix Support
 Microsoft Windows Server 2003 Terminal Services*
 Citrix Presentation Server 4.5
 Open Interface integration capabilities
 CSTA, TAPI
 Access to databases via LDAP; e.g. Windows Active Directory
 Import user data via CSV import … (incl. Field Mapping)
* Microsoft Windows Server 2008 Terminal Services will be available in the next Minor Release
January 2010
Page 15
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
OpenSmart Serviceability and Manageability Enhancements
 Fully integrated software components and client applications
OpenScape
Office MX
 Easy operate and maintain
 Web Based Management
 Intuitive wizards simplify the setup and configuration
 One-step configuration
Serviceability
Manageability
 Integrated phone deployment software
 Always-on Telephony: decoupled UC App – minimize downtime
 Consolidated IP addresses for rapid deployment
 Remote Access and Update via Internet
 Enhanced Trace and proof options
 Modularization of backup and debugging files
 Email account testing
 SSDP ready – Improved remote serviceability from SEN!
January 2010
Page 16
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 – OpenSmart
Comprehensive OpenSmart capabilities and reliability testing
OpenSmart is SEN’s design philosophy to build leading-edge UC capabilities on
top of a foundation that is reliable, secure, serviceable, and manageable
OpenSmart
Reliability
Security
Serviceability
Manageability
Enterprise-grade
Voice reliability
extended to all UC
applications
Security extended
beyond data networks
to voice and UC
Exceptionally easy to
install, integrate,
and service
Fully integrated,
intuitive web-based
management
 50 new feature
improvements
 3500 QA test cases
 900 days field trials
 600 days beta testing
 1500 hours lab tests
 Hardened platform
 Built-in VPN and firewall
 Established security
process including security
assessments, security
checklist and vulnerability
management tools for
partners
January 2010
Page 17
 Intuitive configuration
wizards
 Automatic back-up and
debugging
 Seamless integration
with MS Outlook,
Exchange, LDAP, etc.
 SSDP plug-in for techs
 Office Management
Portal (OMP)
 Intuitive web
interface for
configuration,
changes and
reporting
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Ordering and Promotions
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 Ordering Structure
Building OpenScape Office MX V2 solutions has never been easier!
USER
LICENSING
CONTACT
CENTER
myReports*
myPortal for
Outlook
Contact Center Email
myAttendant
Contact Center Fax**
myAgent
Comfort User / Comfort Plus User
Base License Package Contact Center
Base License Package 10 plus
CSTA Application Interface
Base License Package 20 / 20 Plus
Media Stream Channel License
BASE
GMAL
GMSA
(includes 1 free CSTA license)
LICENSING
GMAA
GME
(Non-US Only)
GMS
GMT
(US Only)
OpenScape Office MX Base Box
PLATFORM
HARDWARE
* myReports orders include follow-up support directly from SEN
** Contact Center Fax will be released at a later date
January 2010
Page 19
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2 Ordering Structure
Building OpenScape Office MX V2 solutions has never been easier!
USER
LICENSING
CONTACT
CENTER
myReports*
2
1 base
CC package
Contact Center Email
myPortal
for
different
user license
options
myAttendant
Outlook
1 Contact
agent license
Center Fax**
2 add-ons
3 add-ons
myAgent
Base License Package Contact Center
Comfort User / Comfort Plus
User
Each
license is quickly and(includes 1 free CSTA license)
easily ordered online
Base License Package 10 plus
Application Interface
3 different base licenseCSTA
packages
Base License Package 20 / 20 Plus
2 add-onsMedia Stream Channel License
BASE
GMAL
GMSA
LICENSING
GMAA
GME
1 base hardware platform
(Non-US Only)
GMS
GMT
(US Only)
OpenScape Office MX Base Box
5 option cards
PLATFORM
January 2010
Page 20
HARDWARE
Only 6 hardware positions
need to be stocked
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Try and Buy!
30 Day Grace Period and Free 6-Month V2 Upgrade
30
Let customers fall in love with features
they missed the first time! After upgrading
to V2, the 30-day grace period on all
OpenOffice features is also renewed!
6
day
month
Grace Period
V2 Upgrade
For 30 days, you have unlimited
use of all OpenScape Office MX
features!
Before the end of 30 days, you
must activate the software for
continued use or the software
will not work.
HiPath OpenOffice V1 customers
can upgrade to V2 at no charge
for up to 6 months!*
Take advantage of these
upsell opportunities!
* or until September 2010, whichever comes first
January 2010
Page 21
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Promotions: CashBack 2010
Even more reasons to buy a great product
CASHBACK 2010 PROMOTION
 For sales of OpenScape Office MX platforms
or OpenScape Office on HiPath 3000
 Partners are also eligible for CashBack on
new OpenStage phones purchased with
OpenScape Office
 Rebates are on a per user basis:
 OpenScape Office*: €10
 OpenStage (20/40/60/80)**: €20
 Valid Oct. 1, 2009 to Sept. 30, 2010
 Available in EU, Switzerland, and USA
* Includes users from base license packages
** Number of phone rebates can not exceed number of OpenScape Office rebates
NOTE: CashBack is handled in Euros, except for USA and United Kingdom
January 2010
Page 22
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Promotions: 100-User Package
Even more reasons to buy a great product
100-USER LICENSE PACKAGES
 100-user packages are available to
our partners and sellers:
Practical Example of
License Allocation
Reseller
100 licenses to distribute
 Comfort User
 Comfort User Plus
 myPortal for Outlook
 The 100 licenses can be divided as
the purchaser sees fit
Customer A
Customer B
Small VAR
15 licenses
45 licenses
40 licenses
 VARs purchasing a portion of
the bundle can also subdivide
and resell
January 2010
Page 23
Customer C
Customer D
20 licenses
20 licenses
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Selling OpenScape Office
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office
A Common UC Domain Across Platforms and Technologies
OpenScape Office
UC SUITE
HiPath
3000 V8
PLATFORM
OpenPath
Optimize
OpenScape
Office MX
PLATFORM
Enhance
Transform
Siemens UC is environment agnostic: Analog, TDM, or IP are supported
January 2010
Page 25
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
The OpenScape Office UC Selling Approach
Put it all together & earn more by leading with Unified Communications!
Lead with UC and OpenScape Office
Improve productivity, customer satisfaction,
and save on communications costs
Pick the Right Platform
Suited to any customer size and technology
(TDM, Analog, IP) and ready to scale
Add Devices and Clients
Empower users with award-winning
UC from the desktop or on the move
Add great SEN promotions to reinforce these complete UC solutions!
CashBack 2010, Try & Buy, 100-user bundles
January 2010
Page 26
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
When to Sell OpenScape Office MX and
when to Sell HiPath 3000 with OpenScape Office
A common UC domain across platforms ensures
that the right option is always there for your customers!
HiPath 3000 V8 and OpenScape Office
 Unified Communications for the hybrid world –
TDM, analog, or IP
 Up to 384 users
 Traditional voice conferencing services
 Ideal value-add option to integrate UC into HiPath
3000 installed base
 OpenScape Office Multimedia Contact Center for
HiPath 3800
OpenScape Office MX
 IP-based Unified Communication and voice preintegrated in a single box
 Up to 150 users
 Intuitive Drag & Drop Conferencing for up to 16
participants
 Future-oriented IP solution delivers Internet
Telephony at an exceptional value
 OpenScape Office Multimedia Contact Center
starting with as few as 4 agents
Download the SME Platform Decision Guide
from SEBA for even more thorough guidance on
platform choice based on customer characteristics
January 2010
Page 27
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Resources
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Go Forward! Partner Program
Partner Communication
News and Newsletters
SEBA - Partner Portal
Access to all tools
you need
Great
benefit
packages
Marketing Campaigns
Get access to dedicated
partner campaigns
Business
focused
Leads/Promotions
Promotions and leads to
drive your business
Advertising / awareness
Brochures, Collateral and
Competitive Info
Training and Certification
Become an expert
Incentives
Show the best growth rate
Partner Fund*
Funding for certain
activities
Low cost of
association
Simple for
customers
Partner
focused
* applies only to dedicated partner levels
January 2010
Page 29
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Training
 Free online CBT is available from the Training section of the SEBA Portal
 Siemens APT can provide partners with a broad range of training options
 Training curriculum paths are available through the APT for Service
Technicians, Consultants, and Sales click here
 To view training offerings at APT and Siemens Certified Training Partners:
 To view OpenScape Office MX training courses on offer, click here
 To find an approved training location near you, click here
January 2010
Page 30
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX Demo & Training Set V2
See it for yourself!
OpenScape Office MX Demo & Training Set V2
 New demo set available from February 2010 until end of product rollout
 Orderable by all SEN resellers
 Each reseller can order 1 set using the ordering number L30250-U600-G345
 1x OpenScape Office MX system unit*
 1x OpenScape Office MX V2 software DVD
 1x OpenScape Office MX V2 basic license package 10
 1x OpenScape Office MX V2 attendant console license
 1x OpenScape Office MX V2 myPortal Outlook Integration license
 1x OpenStage 15 ice-blue
 1x OpenStage 60 lava
* Includes EU power cable
January 2010
Page 31
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX V2
SSDP – Smart Service Delivery Platform
OpenScape Office MX V2 is SSDP ready!
 Smart Service Delivery Platform (SSDP) provides a secure remote link between
SEN Service personnel, channel partners, and customers
 Working with SEN Global Service & Support has never been easier!
 Just activate “access” from customer and/or “polling” method from the
OpenScape Office MX admin console
 SEN can help save you time and resolve your customer’s technical issues faster
January 2010
Page 32
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Resources
Key SEN Websites
Siemens Enterprise Business Area
 SEN partner-only extranet – your first source for:
 The latest SEN news
 Portfolio details and documentation
 Sales and Marketing tools
 Ordering status, price lists and promotion details
 Support, training, and certification
 Click screen capture below to visit
January 2010
Page 33
SEN Internet Homepage
 Global public homepage containing key product
and solution information
 Customer news, product info & collateral, and white
papers are also available here
 Click screen capture below to visit
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Partner Resources
Key Collateral Available on SEBA
Digital Channel
 Suite of easy-to-use tools that SEN
partners can use to produce simple,
customized and cost-effective emarketing programs
 Make it easier to market and sell
SEN products than ever
before!
Competitive QRG & Battlecards
 QRG contains feature comparisons
of OpenScape Office MX vs. key
competitive products
 Battlecards offer strategic SWOT
analysis and attack plans for:
 Avaya / Nortel
 Alcatel
 Cisco
 Mitel
January 2010
Page 34
Customer Presentation
 Primary tool for use at initial
customer sales meetings
 Contains compelling UC value
proposition, as well as SEN product
and solution differentiation
Flash Demo
 Multimedia tool used during sales
engagement to offer a closer look at
OpenScape Office MX
 Interactive Flash demonstration of
key OpenScape Office UC features
 Effective “leave-behind” for customer
to learn more
Click here to learn
where to download
UC Hidden Costs Calculator
 Innovative tool based on SENcommissioned study of 500+ SMEs
 Identifies and quantifies time &
financial costs of inefficient comms
 Calculator enables interactive realtime “Hidden Cost” quantification by
the customer!
 Accompanied by a
detailed white paper
Brochure & Data Sheet
 Traditional “leave-behind” collateral
 Brochure summarizes key value
offered by OpenScape Office and
Unified Communications
 Data Sheet provides key technical
details and feature summaries
needed by technical
decision makers
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Roadmap for OpenScape Office on HiPath 3000
and OpenScape Office MX/LX
January 2010
Page 35
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Conclusion
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
OpenScape Office MX
Primed, Ready for Smart Growth
 Together, we are ready to help your customers enter the UC era
 Get more done with advanced UC productivity
 Serve customers better via presence, improved reachability
 Save on communications costs with a fully integrated communications solution
SEN – experienced global leader
providing great partner benefits,
support, and sales tools
OpenSmart approach to easy
serviceability, reliability,
manageability and security
The industry’s first all-in-one UC
platform for SMEs
Easy to order with fantastic UC
solution promotions
January 2010
Page 37
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Let’s Go!
Here’s All You Need To Do To Get Started…
1
Say Yes!
2
Get Trained
 Speak to your Siemens Channel Manager or your distributor
 Sign up to bring this exciting solution into your portfolio
 We will arrange for your sales and technical staff to be trained
 Demonstration systems are available at special rates
 Be part of a 3 star partner program
3
 High customer value
 Simple to understand ROI
 Creates a positive customer response every time
4
 Good margins available: CashBack Promotion offers you the air to breathe
 High opportunity for wider project scope
 Increase professional service opportunity; low service costs
Start with Free
Customer Upgrades
Make Money
January 2010
Page 38
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Questions & Answers
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Features at your Fingertips
Added OpenScape Office Capabilities Since Market Introduction
Top 10 New Features
More Features
 Professional Announcements and
Greetings for Callers
 myPortal and Outlook Calendar Synch
 Microsoft Exchange Calendar Integration
 Optimized Handling of Group Voicemail
 Support of Dual Mode GSM Phones
 Deactivation of Voicemail Recording
 Personal myPortal Login for Desk-sharers
 Permanent Dial-in Conference Bridge
 Conferencing Capacity of up to 16 seats
 < 20 User Activation Package
 Call Back List
 Programmable Speed Dial Keys for
Desktop Phones
 Caller Names Displayed
 Dial by Name or Extension for
AutoAttendant
 Voicemail Callback
 Urgent Message Tag
 Fax Message Confirmation
 Group Voicemail Support
 Additional myPortal GUI Languages
 Public Contact Folder
 LDAP-based Corporate Directory Search
 CallMe! Service Displays Office Phone
Extension for Incoming Calls
 Journal Shows “Open” Calls of the Day
Partner Specific Features
 Windows Terminal Server / Citrix Support
 WBM Improvements
 HiPath Cordless IP Support
January 2010
Page 40
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Features at your Fingertips
OpenScape Office Contact Center Functionality
Supported Inbound contact types
 Voice Calls
Viewing Presence Information
Reporting and Real Time Statistics
 Call Back
 20+ predefined reports are always included
 Fax
 Individual report designer tool is planned
 E-Mail
 Real-time statistics
Routing Options
 Skill based
 Wallboard facility on a PC (big TV Monitor)
Additional Highlights
 VIP call support selected by
CLIP information
 Screen Pop-Ups for incoming calls
including Live Call Recording
 Prefered Agent selected by
CLIP information
 Grade of Service
Supported Contact Center Users
 Wrap-up Codes
 Overflow / Normal Agent
 Contact Center Agent
 Agent missed a call
 Contact Center Supervisor
 Call Lists
 Contact Center Administrator
 Integrated basic CRM
January 2010
Page 41
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
The SME Unified Communications Package
Software, hardware, and phone options
1
Integrated Software
2
Hardware / Infrastructure
3
Phones
What do I want to do?
What hardware do I need?
What phones can I use?
OpenScape Office Options
 myPortal
 Outlook Plug-in
 myAttendant
 Contact Center*
 myAgent
Platform Options
 OpenScape Office MX
 HiPath 3000 V8
Phone Options
 OpenStage 10,15,20,40,60,80
 optiPoint WL2 Professional
 optiClient and OpenScape PE
 optiPoint 410 and 420
 optiPoint 500
 Gigaset Professional
 Analog
* Available on OpenScape Office MX
January 2010
Page 42
Mobility Infrastructure Options
 HiPath Wireless Access Points
 HiPath Wireless Controller
 HiPath Cordless (DECT)
 HiPath Cordless IP (IP DECT)
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Which Features Work with Which Platform?
Siemens SME Feature Comparison Chart
MOBILITY &
FLEXIBILITY
COST & CARBON
CONTROL
PRESENCE &
AVAILABILITY
OpenScape
Office MX
January 2010
Page 43
One Number Service (ONS)
Favorites List
Personal Call Routing
Screen Pop
Visible Voicemail
myAttendant Client
myPortal for Outlook Plug-in
Instant Messaging
Call Recording
Fax Box
Voice Conferencing
Drag & Drop Conferencing
Dial from any Application
Call Journal
Video (Switch related not OSO)
myAgent Client (Contact Center)
Call Me!
Personal Notifications
Personal AutoAttendant
Unplanned Remote Mobility
Remote Working Mobility
Road Warrior Mobility
Office Roamer Mobility
HiPath 3000
Unified Communications
IP
TDM
XPR C
IP
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
OCA
x
OS60/80
x
x
x
x
x
x
x
x
-
x
OCA
x
OS60/80
x
x
x
x
x
x
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
What Devices Work with What?
Siemens SME Device Chart
OpenScape
Office MX
DEVICES
OpenStage 10
OpenStage 15
OpenStage 20
OpenStage 40
OpenStage 60
OpenStage 80
optiPoint WL2 Professional
OpenScape Personal Edition
optiPoint 410
optiPoint 420
optiPoint 500
Analog
INFRASTRUCTURE
HiPath Wireless Access Points
HiPath Wireless Controller
HiPath Cordless (DECT)
HiPath Cordless IP (IP DECT)
January 2010
Page 44
HiPath 3000
IP
x
x
x
x
x
x
x
x
x
x
TDM
x
x
x
x
x
x
x
x
XPR C
-
IP
x
x
x
x
x
x
x
x
x
-
x
x
x
x
-
-
x
x
-
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Interfaces, Devices, and Functions
OpenScape Office MX
4 BRI –
Interfaces
1 PRI Interface
Optional
4 analog
Interfaces
4-Gigabit
LAN - Ports
Gigabit
DMZ - Port
Gigabit
WAN - Port
USB
Master/Slave
Optional
Optional
Optional
Analog
Fax
Alternative
ISDN;
external
S0 ;internal
OpenStage
LAN Switch
Web Mgmt.
Handset
WLAN AP
AP Client
Analog
Door unit
Secure
LAN /
Intranet
Firewall /
VPN
Hard disk
as back-up
option
ITSP / SIP
Trunking
Click to go back
January 2010
Page 45
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Hardware Architecture: Gateway Modules
OpenScape Office MX
1
2
3
GME
GMS
GMT
1 primary rate ISDN trunk
port (E1) providing up to
30 voice connections to
public networks
(Not for USA)
4 basic rate ISDN ports
for connecting
to public network or to
ISDN subscribers
(e.g. ISDN modem
or G4 fax)
1 primary rate trunk port
(T1) providing up
to 24 voice connections to
public networks
(USA only)
Click to go back
January 2010
Page 46
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Hardware Architecture: Gateway Modules
OpenScape Office MX
4
5
6
GMAL
GMSA
GMAA
8 analog subscriber ports for
connecting analog devices
(e.g. fax, door phone entry,
phones, etc.)
4 basic rate ISDN ports
for connecting to
public network or to ISDN
subscribers
(e.g. ISDN modem or
G4 fax)
4 analog trunk ports for
connecting to public
network. 2 analog
subscriber ports for
connecting analog
devices (e.g. fax, door
phone entry, phones, etc.)
4 analog subscriber ports
for connecting
analog devices (e.g. fax,
door phone entry,
phones, etc.)
January 2010
Page 47
Click to go back
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Scale Up To 150 Users
Voice network up to 4 sites
1 unit system =
50 users
2 unit system =
100 users
3 unit system =
150 users
 Each 19” unit contains a main board that can support up to 50 Users
 6 hot pluggable peripheral boards options
 Single system image managed by ONE web-based Interface
 Connect multiple boxes with a patch cable (Max. 100m)
 Voice network up to 4 sites. Separate management AND application of each system only.
Click to go back
January 2010
Page 48
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Devices and Clients
OpenStage Desktop Phones
Gigaset DECT and optiPoint WLAN Phones
 Award-winning design featuring lush
LCD displays, ergonomic controls,
and high definition voice
 UC-enabled IP voice featuring an
open XML interface and SDK for
easy solution and app integration
 Bluetooth, WLAN, Gigabit Ethernet,
and USB for maximum connectivity
options and personal mobility
Mobile Clients
 Gigaset professional DECT phones
are a reliable, cost-effective means to
extend SEN’s best-in-class voice
features anywhere on site
 Leverage your network infrastructure:
secure, standards-based optiPoint
WL2 phones deliver high-quality voice
across converged WLANs
Soft Clients
 The industry’s most complete mobile
UC suite enables communications
anywhere from any device
 HiPath MobileConnect and Mobility
clients provide a seamless & consistent
user experience across the corporate
WLAN and public mobile networks
 Platform-integrated SMB mobility
solutions
January 2010
Page 49
 On-site mobile voice communications
 Experience unified communications
from the PC with OpenScape UC
Application
 OpenScape UC Application Personal
Edition provides crystal-clear voice
communications
Click to go back
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Where to Download Key Collateral
Click to go back
Digital Channel
 Log on to SEBA
 Click Marketing Resources
 Click Digital Channel
Competitive QRG & Battlecards
 Log on to SEBA
 Click Marketing Resources
 Click Competitive Information, then
Competitive Intelligence
January 2010
Page 50
Customer Presentation
 Log on to SEBA
 Click Product Information
 Click Our Portfolio from A-Z
 Scroll down and select OpenScape
Office MX
 Click the Documents tab, then the
Presales tab
Flash Demo
 Log on to SEBA
 Click Product Information
 Click Our Portfolio from A-Z
 Scroll down and select OpenScape
Office MX
 Click the Documents tab, then the
Marketing tab
UC Hidden Costs Calculator
 Log on to SEBA
 Click Product Information
 Click Our Portfolio from A-Z
 Scroll down and select OpenScape
Office MX
 Click the Documents tab, then the
Marketing tab
Brochure & Data Sheet
 Log on to SEBA
 Click Product Information
 Click Our Portfolio from A-Z
 Scroll down and select OpenScape
Office MX
 Click the Documents tab
 For the brochure, click the Marketing
 For the data sheet, click Presales
Copyright В© Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
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