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Проект “Реформа за повишаване

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Outsourcing of Social Services in
Bulgaria
Social Services – basic facts
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Providers of social services – municipal
authorities, state, NGOs, commercial entities;
The State as a provider – the Child
Protection Departments;
The private service providers – donor funded
and contracted by municipal authorities;
Municipality – service provision and
outsourcing.
Reform on the Child
Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
Financing of Social Services at
Municipal Level
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State-delegated social services – state
subsidy on the basis of per capita standards
for a government determined list of social
services;
Financed by own revenues.
Reform on the Child
Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
Legislative Framework on Outsourcing
of Social Services
Special Procedure different from the public
procurement law
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Social Assistance Act – 1998
Implementing Regulations for the Social
Assistance Act
–
amendments
in
2003
Reform on the Child
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Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
Initiation of Outsourcing
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International donor – USAID and WB
involvement;
Outsourcing under the Child Welfare
Reform Project in 10 pilot municipalities.
Reform on the Child
Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
Outsourcing Bidding Procedure
(as outlined in legislation)
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Legislation regulates mainly the bidding
procedure. It doesn’t go into the relationships
after contract signing.
Described very broadly;
Competitive procedure (single source
selection only in exceptional cases);
No requirement for separate technical and
financial proposal.
Reform on the Child
Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
Outsourcing Practice
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More than 20 (out of 262) municipalities have
contracted service provision to private
providers;
Municipalities prefer to contract out newly
established community-based services;
Bidding procedures – modifications in
different municipalities;
Contract duration – from 1 to 5 years;
Reform on the Child
Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
Outsourcing Practice
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Principle of funding – monthly tranches;
Reporting – different practices, but in general
monthly and bigger accent to financial
reporting.
Reform on the Child
Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
Regulatory Mechanisms in the
Process of Outsourcing
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Minimum quality standards;
Licensing for private service providers;
Inspections and control.
Reform on the Child
Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
Conclusions – main achievements and
advantages
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Outsourcing has generally gained acknowledgment
both by the Government and the municipal
authorities;
Better quality of service provision – flexibility (in
terms of staff structure, salaries, management
practices, financial management, etc.), regular
supervision, access to best practices, new approach
to beneficiaries;
Helped dividing case management from service
provision;
Reform on the Child
Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
Conclusions – main achievements and
advantages
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Relieved municipal authorities from service
provision, freed capacity for service
monitoring and planning;
Introduced proper monitoring of service
quality for the first time.
Reform on the Child
Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
Conclusions – main challenges
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Unification and improvement of procurement
procedures;
Linking financing to quality of services in
order to encourage municipalities to
outsource;
Introduction of unified financial per capita
standards for all state-delegated social
services; Reform on the Child
Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
Conclusions – main challenges
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Introducing a more flexible financial
mechanism and reporting procedures for
contracts;
Introduction of specific quality standards in
order to provide common ground for
objective monitoring of quality;
Developing capacity of NGOs for service
provision;Reform on the Child
Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
Conclusions – main challenges
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Developing capacity of municipal authorities
for management and monitoring of service
provision;
Contracting out existing and especially
residential type social services.
Reform on the Child
Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
Thank you for your attention!
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Reform on the Child
Care System: Taking
Stock and Accelerating
Action
3-6 July, Sofia, Bulgaria
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