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Managing Telecom Department

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Managing Telecom Department
• Here, we should be clear that the concept of
managing telecom department is difference than
the concept of managing comm. Network
– telecomm management deals with issues such as
planning, budgeting, controlling cost, and staffing
– comm network deals with technical planning of comm
facilities, which is only a part of the above functions
1
(to p2)
Managing Telecom Department
• Factors contributing to the need of managing
telecomm department:
– 1. the use of telecomm as strategic asset, such as ebusiness
– 2. deregulation renders the change of opportunity cost
for hardware, software and services from common
carriers
– 3. the integration of analog and digital transmissions
2
(to p3)
Managing Telecom Department
– 4. the change of focus on how network is constructed,
such moving from host to LANs, and (to
to p19)
wireless)
• such as system composition of Figures 15-1 to 15-2
(to p20)
– 5. improvement services to customers (or end users)
– 6. cost effectiveness of capital investment
3
(to p4)
Question
– To whom should the telecomm department be
reported to in an organization?
4
(to p5)
Organizations Chart
– First, let’s us look into on how organizations
chart can play an important role in managing
telecomm department
– The allocation of telecomm department (or
function) into different department unit would
play a significant role on how Telecomm is to
serve the company and end users
5
(to p6)
Organizations Chart
• Consider:
(to p21)
– Figure 15-3, voice and data are considered a
different units, and under Finance Department
(to p22)
– Figure 15-4, merging of voice and data into a
single unit, and under Finance Department
– Is the new grouping a better one? (Why?)
6
(to p7)
Organizations Chart
– The effectiveness of telecomm department
allocation is very much depended on
– 1. The nature of businesses
– 2. The emphasize of using it as competitive
adv.
7
(to p8)
Organizations Chart
• Consider
– Figure 15-5
(to p23)
• CIO is introduced, for those organizations whose
emphases IT as corporate function
– Figure 15-6
(to p24)
• Telecomm is separate from IS, the reason is for
strategic planning for multinational organizations
8
(to p9)
Organizations Chart
• Questions:
– How does our ITO positioning in HKBU?
– Is it effective one?
9
(to p10)
Managing Telecom Department
• We further look into the following two
aspects of telecom department:
– functions
– responsibilities
(to p11)
(to p12)
10
Functions
• The basic functions are:
• 1. Design and implementation of new facilities
and services
• 2. Network operations and technical support
• 3. Administrative support
11
(to p10)
Responsibilities
• Five basic responsibilities:
–
–
–
–
–
1. Staff
2. Organizing
3. Planning
4. Directing
5. Controlling
(to p13)
(to p14)
(to p15)
(to p16)
(to p17)
12
(to p10)
1. Staff
– Require staff who experienced in telecomm field, and
with knowledge in planning, operations, technical,
conceptualizing, and administrative skills
– Positions: (see Figure 15.7) (to p25)
•
•
•
•
•
1) Telecomm Manager (should not be a technical background)
2) Design and implementing (engineering related)
3) Network operations staff (up to university degree)
4) Technical support staff (up to university degree)
5) Administrative staff (general clerical staff)
– How do we hire these people?
13
(to p12)
2. Organizing
– A group of people to:
– 1) oversee the functions and overlapping of job
responsibilities of different functional units
– 2) prioritize and job allocation of telcomm projects in
the department
14
(to p12)
3. Planning
– Three types of time frame
– 1. Long-term plan
• plan that looks into up to 3-5 yrs of departmental services, but
revise every two years or so
– 2. Medium plan (See Figure 15.8) (to p26)
• plan that looks into 6 to 18 months of departmental affair
– 3. Project plan (see Figure 15.9)
(to p27)
• relates to specific task-oriented plan for each project
15
(to p12)
4. Directing
– Duties are to ensure the mission and plan of the
department are executed on a timely and accurate basis
– developing clear mission and make everyone knows
about it becoming a critical issue (See Figure 15-10) (to p28)
– one way to enforcing the mission could be
accomplished by IT personnel are to request for
• 1) a monthly report
• 2) hold regular meetings
16
(to p12)
5. Controlling
– Its objective is to ensure of the quality performance of
their plans, which include:
– 1) Financial control
• such as capital budget and charge-back policy
– (see Figures 15-11, 15-12 and 15-13)
– 2) Quality control
(to p29) (to p30) (to p31)
• such as auditing services provided to users
– (see Figure 15-14)
(to p32)
17
(to p12)
18
FIGURE 15-1 Computer with a network of terminals attached.
(to p3)
19
FIGURE 15-2 Communications network with terminals and computers attached.
(to p3)
20
FIGURE 15-3 Traditional placement of communications and word processing departments within the organization.
(to p6)
21
FIGURE 15-4 Organization after merger of data and voice communications.
(to p6)
22
FIGURE 15-5 The IS department as a separate function with the CIO at the vice presidential level.
(to p8)
23
FIGURE 15-6 Alternative organization when telecommunications is of strategic importance to the company’s success.
(to p8)
24
FIGURE 15-7 Typical telecommunications department organization.
(to p13)
25
FIGURE 15-8 A high-level Gantt chart of a medium-term telecommunications plan showing project start and end dates. A more detailed Gantt chart would show a
finer breakdown of the tasks.
(to p15)
26
FIGURE 15-9 A telecommunications project plan.
(to p15)
27
FIGURE 15-10 Telecommunications principles.
(to p16)
28
FIGURE 15-11 The telecommunications department expense budget.
(to p17)
29
FIGURE 15-12 Detailed budget for the rent/lease expenses category. Notice that some items are planned to be installed during the year; their budgeted amounts are 0
in the first few months.
(to p17)
30
FIGURE 15-13 A monthly telecommunications department expense report.
(to p17)
31
FIGURE 15-14 Checklist for a telecommunications audit.
(to p17)
32
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