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WHAT IS FUEDI?

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A presentation to the
European Insurance
and Occupational Pensions
Committee
President
Kieran Rigby
FCII FCILA
Marketing/Communication Director
Graham Cave
FCIS MCIM
WHAT IS A LOSS ADJUSTER?
WHAT IS A LOSS ADJUSTER ?
ENSURE
RESOLUTION OF
CLAIM TO THE
SATISFACTION OF
ALL PARTIES
RECEIVE
CLAIM
ASSIGNMENT
AND ATTEND
AT SITE
•INSURANCE AND TECHNICAL COMPETENCIES
DETERMINE
CAUSE OF THE
LOSS EVENT
AND POLICY
COVER
•EMPATHY WITH CUSTOMER
•MANAGE A MATRIX OF RELATIONSHIPS
OVERSEE
PROGRAMME OF
REMEDIAL WORKS
•LEAD TEAMS IN MAJOR EVENTS
•INTERPERSONAL AND SOFT SKILLS ESSENTIAL
•HIGH LEVEL OF TRUST – INDEPENDENT AND
OBJECTIVE
•TRANSPARENT PROCESSES AND OPEN
COMMUNICATION
COMMUNICATE
THROUGHOUT WITH
INSURERS AND
RECOMMEND
APPROPRIATE
PAYMENTS
ASCERTAIN
SCOPE AND
COST OF THE
DAMAGE
AGREE PLAN OF
REMEDIAL WORKS AND
PROVIDE PRACTICAL
ASSISTANCE
DIFFERING MARKETS SAMPLE
UK
GER
NL
FR
IT
AUS
SWE
SPA
KEY
ACTIVITIES
VISIT
TO SITE
INVESTIGATE
CAUSE
DETERMINE
POLICY
COVER
MEASURE AND
AGREE SCOPE
OF REMEDIAL
WORKS /
PROFIT LOSS
AGREE CLAIM
SETTLEMENT
AND
PAYMENTS
MANAGE
DELIVERY OF
RESOLUTIONS/
SUPPLY CHAIN
OTHER ACTIVITIES
• Fast-track facilities for consumer claims
• Assistance type services for customers complete
with supply chain solutions
• Specialist advisory services; forensic accounting,
damage mitigation and remediation, project
management support
• Counter-fraud measures
• Catastrophe event co-ordination including
National Government liaison
WHAT IS FUEDI?
Federation Europeenne des
Unions Professionnelles
d’Experts
en Dommages aprГЁs Incendie
et Risques Divers
WHAT IS FUEDI?
FUEDI, The European Federation of Loss Adjusting Experts,
was founded in Paris in 1968.
Its membership consists of the principal national associations of
loss adjusting experts.
These highly skilled professionals specialise in particular
classes of insurance claims, mainly relating to property
damage, business interruption, contractors’ all risks, transit
and liability
MEMBER ASSOCIATIONS
OBSERVER STATUS
POSSIBLE NEW MEMBERS
(until 2010)
G . D.
DE
S
. L.
.B
M
A.
BR
E
D ES
BO URG
EM
EX
P
X
LU
ER
DU
TS
Malta пѓ CH
A
PRINCIPAL OBJECTIVES
To provide Governments and the Insurance Industry within the
European Market with unparalleled professional adjusting
expertise
To ensure compliance with a strict code of conduct
To promote the loss adjusting expertise through high standards
of training and mutually recognised qualifications
To provide Governments and the
Insurance Industry within the
European Market with unparalleled
professional adjusting expertise
In the course of their training qualified
members of the individual associations
have undergone extensive work
experience before qualifying
To ensure compliance with a strict code of conduct
All of the member associations maintain the highest
professional standards, each having a code of conduct
compatible with that of FUEDI
To promote loss adjusting expertise through high
standards of training and mutually recognised
qualifications
With free circulation and the establishment of
professionals within the Single European Market and to
respond to the needs of a rapidly evolving insurance
industry, FUEDI has established common standards of
training and examination amongst its members
In 1996 this led to the mutual recognition of loss
adjusting experts who had achieved a high level of
expertise. The title FUEDI-ELAE, which stands for
European Loss Adjusting Expert was created a year later
Leonardo Project
Funding is provided under the EU’s Lifelong Learning Programme which
is designed to build a skilled workforce through European
partnerships. The Leonardo Da Vinci programme funds the
development of training materials and work placements with the
objective of improving the provision of Vocational Education and
Training (VET) across Europe.
Leonardo Project
The project will involve the UK, as lead partner, working with partners
from Denmark, the Netherlands, Germany, Austria, Portugal and
Poland. The ifs School of Finance will also join the project as the
academic partner to assist in evaluating the programmes and material
that are developed.
Committees
Steering
Catastrophe
Communication
Education/Training
Steering Committee
The Steering Committee shall be responsible for
the management and administration of FUEDI
and takes decisions on all matters outside the
jurisdiction of the General Assembly.
Catastrophe Committee
A Committee to provide a central resource
for Governments and the Insurance Industry
to provide a skill base and administration in
the event of insured and uninsured, natural
and other catastrophes
Marketing/Communication Committee
A Committee to promote/market and enhance the FUEDI
organisation and ethos within the European and global
insurance community
Education/Training Committee
A Committee established to provide an ongoing forum for
reviewing and co-ordinating FUEDI’s education
standards, qualifications and Regulation
Members
BTE
AFILA
GEBCAI
DALAX
CEA
AIPAI
CEL
NIVRE
SNELS
CNPR
CILA
APCAS-AESPER-AEPGAS
Germany
Austria
Belgium
Denmark
France
Italy
Luxembourg
The Netherlands
Poland
Portugal
GB/Irl
Spain
www.bte-ev.de
www.afila.at
www.gebcai.be
www.dalax.dk
www.expert-cea.com
www.aipai.org
www.chambre-expert.lu
www.nivre.nl
www.snels.pl
www.cnpr.pt
www.cila.co.uk
info@apcas.es
jvrpe@arrakis.es
President
1st Vice President
2nd Vice President
Executive Director
Kieran Rigby
Martin Schorkhuber
Christian Leif Hansen
Peter Hamerslag
(Great Britain)
(Austria)
(Denmark)
(The Netherlands)
Chairman of the Marketing/Communication Committee
Graham Cave
(Great Britain)
Chairman of the Education/Training Committee
Tony Clack
(Great Britain)
Chairman of the Catastrophe Committee
Marco Cincotti
(Italy)
FUEDI Secretariat
FUEDI Brussels
Peter Hamerslag
Executive Director
PB 4283, Rotterdam 3006 AG
The Netherlands
Avenue Albert-Elisabeth, 40
B-1200
Brussels
Belgium
Tel: +31 10 242 6888
Mob: +31 654270608
Fax: +31 10 242 6886
E-mail: fuedi@fuedi.eu
www.fuedi.eu
Tel/Fax: +32 2 732 60 42
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