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CONFLICT MANAGEMENT

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CONFLICT MANAGEMENT
Chapter 16 Lecture 2
1
5 ways to manage
conflict
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Avoidance
Competition (A)
Accommodation (B)
Compromise (C)
Collaboration (D)
2
Conflict Continuum
I win, you lose (competition—A)
I lose or give in (accommodate—B)
We both get something
(compromise—C)
We both “win”(collaborate—D)
A
B
C
D
3
Competition
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Plus
The winner is clear
пЃµ Winners usually experience gains
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Minus
Establishes the battleground for the
next conflict
пЃµ May cause worthy competitors to
withdraw or leave the organization
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4
Accommodation
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Plus
Curtails conflict situation
пЃµ Enhances ego of the other
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Minus
Sometimes establishes a precedence
пЃµ Does not fully engage participants
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5
Compromise
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Plus
Shows good will
пЃµ Establishes friendship
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Minus
No one gets what they want
пЃµ May feel like a dead end
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6
Collaboration
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Plus
Everyone “wins”
пЃµ Creates good feelings
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Minus
Hard to achieve since no one knows
how
пЃµ Often confusing since players can
“win” something they didn’t know
they wanted
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7
What This Means
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Managing conflict means you need to
develop several styles and decide
which is valuable at any given point of
conflict
8
Tips for Managing
Workplace Conflict
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Build good relationships before conflict occurs
Do not let small problems escalate; deal with them as
they arise
Respect differences
Listen to others’ perspectives on the conflict situation
Acknowledge feelings before focussing on facts
Focus on solving problems, not changing people
If you can’t resolve the problem, turn to someone who
can help
Remember to adapt your style to the situation and
persons involved
9
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