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EMERGENCY RESPONSE CENTRE
OPERATOR TRAINING IN FINLAND
Instructor Rauni Komulainen
The Emergency Services College
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1st European Security and Safety Summit
6.-7.6.2006 Brussels
24.9.2014
The Emergency Services College
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situated in Kuopio
built in 1992, expansions in 1995 and 2005
nearly 500 students working on a diploma yearly
staff about 100 persons of which 70 in educational tasks
about 250 further educational courses a year
about 107 500 course days in 2006
estimation of gross expenditure 15 million euros in
2007
• the operating costs per student were about 26 400 euros
in 2006
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1st European Security and Safety Summit
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24.9.2014
Organisation
Principal
Reijo Tolppi
Educational services
Research and
Development
Supporting
Services
Pre-hospital Emergency
Medical Care Training
Emergency Response
Centre
Training
Administration
Rescue Services
Training
Fire Officer and
Sub-Officer
Training
Technical Services
Preparedness
Training
Student Affairs
3
IT- Support
1st European Security and Safety Summit
6.-7.6.2006 Brussels
CMC-Finland
24.9.2014
The amount of applicants and the amount of
accepted students in 2006
120
Firefighters
ERC Operators
48
Sub-Officers
40
52
537
365
30
Fire Officers
0
367
100
200
Applicants
4
300
400
500
600
Accepted
1st European Security and Safety Summit
6.-7.6.2006 Brussels
24.9.2014
The Emergency Services College
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1st European Security and Safety Summit
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Helsinki City Rescue School
ERC Operations
• In emergency situations, calls for assistance must be
handled in a professional and efficient way in order to
mobilise the necessary rescue, police, social and health
services with the appropriate urgency, impartially
throughout the country and regardless of the hour.
• The work of emergency centre operators has changed
and developed rapidly during the last few years.
• The training focuses on the holistic handling of
emergency calls, handling the assignment over to the
appropriate units and providing callers with advice.
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1st European Security and Safety Summit
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ERC Operators Training
• The Emergency Services College has trained together
with the National Police School in Tampere the operators
in 1.5 years (60 credit units) program since 1997 and the
curriculum has just been modernized to meet the latest
requirements.
• In addition to the vocational training there has been also
a supplementary training program to train the existing
operators for the different tasks in the new emergency
response centres.
• The Emergency Services College provides also Shift
Supervisor training courses.
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1st European Security and Safety Summit
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24.9.2014
Trainining curriculum
• The training has to follow the reality of the profession
and since the planning of the curriculum has started by
evaluating the requirements that need to be fulfilled in
order to manage the operators work.
• The different learning environments play an important
role in the new curriculum. These include training in
special units, actual work placements, simulations and
individual tasks using information networks.
• Today it is also possible to utilize the previous training
and work history of the students by personal training
portfolios, which will be made in co-operation between
the student and the instructors.
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6.-7.6.2006 Brussels
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Vocational Training Contents
General Studies
12 Credit Units
Finnish language and communications
Swedish language
English language
Information Technology
Administration
Safety guidance and information
Health and physical education
Introduction to training programme
2 cu
1,5 cu
1 cu
1 cu
1 cu
1 cu
2,5 cu
1 cu
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1st European Security and Safety Summit
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24.9.2014
Professional Studies
Emergency dispatching
23 cu
ERC Operator`s role and training
Daily routine and special situations
ERC information systems
Preparedness for emergencies
Communications and technology
Practical training
2 cu
7 cu
5 cu
1 cu
2 cu
6 cu
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1st European Security and Safety Summit
6.-7.6.2006 Brussels
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Professional Studies cont.
Fire and Rescue Services
Basics of rescue works
Risk evaluation
4 cu
2 cu
2 cu
Emergency Medical Care
Health services system and
paramedic system
Paramedics and medical
risk assessment
Anatomy and physiology
Social emergencies
11 cu
1 cu
7 cu
1,5 cu
1,5 cu
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1st European Security and Safety Summit
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24.9.2014
Professional Studies cont.
Police Work
10 cu
Police administration justice
Criminal law, civil law, justice procedures
Police field duties
Psychology
Health and physical education
Swedish language
1 cu
1 cu
5 cu
1,5 cu
0,5 cu
1 cu
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1st European Security and Safety Summit
6.-7.6.2006 Brussels
24.9.2014
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1st European Security and Safety Summit
6.-7.6.2006 Brussels
24.9.2014
The Emergency Services College
tel. 017-307 111
fax 017-307 222
ad. Hulkontie 83, PO Box 1122,
70821 KUOPIO,
FINLAND
www.pelastusopisto.fi
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1st European Security and Safety Summit
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24.9.2014
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