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Review, revise and renew your support contracts online with SCA

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Review, revise
and renew your
support contracts
online with SCA
July 2009
В© 2009 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
Outline
3
•
Introduction to Support
Agreement Manager/SCA
•
Key functionalities of SCA
•
9-minute automated demo
•
How you might use SCA
•
Why should you care?
•
Getting online access
•
Resources
What is eSAM/SCA?
•
Support Agreement Manager is the
umbrella name that encompasses
three versions of our online contract
renewal tools. The version for
customers with large or complex
contract environments is called
Support Contract Assistant, or SCA
•
SCA is a free, HP developed, webbased application, which provides
customers the ability to manage their
HP support environment online
www.esca.hp.com
4
24 September 2014
REVIEW, REVISE, AND RENEW CONTRACTS ONLINE
Support Agreement
Manager tools get you there FASTER
5
Express
Simple, intuitive interface
Small contract environment
Just a few clicks to renew
SCA
Comprehensive functionality
Large contract environment
Search, sort, and filter
File export/download
Partner
Workbench
24 September 2014
Full SCA functionality +
Self service environment
Support contract management
New quote creation
Support price lookup
www.esca.hp.com
Key functionalities of SCA
•
•
•
•
Ability to review, revise and renew support agreements
and HP Care Packs online *
Create customizable downloads - information about
support contracts, quotes, and equipment lists for
budgeting and asset management purposes
Look up product warranty and support availability
information
See proactive notifications – we’ll send you an email
when a contract is approaching expiration so you can
ensure you’ll always have HP support
* Note: HP Care Packs can be viewed and changed online, but not renewed.
6
SCA home page
How did we get here?
1. Log in to SCA.
Online support is
available during
business hours in
some countries.
Review, edit and
renew contracts,
quotes, and
transactions.
Look up support
and warranty
information on
HP products.
Manage users
and personalize
your SCA profile.
Give us
feedback.
7
Alerts section provides
informational messages
about system status
and specific actions
that might be required
for your agreements.
Links to other useful
sites and tools.
Automated 9-minute demo of SCA
Available in multiple languages…
You can view this demo
anytime at:
http://esca2.americas.hp.com/demo/ScaDemoEnglish.html
8
How you might use SCA
•
Rather than wait for the yearly renewal to make updates
and changes needed, go online and make updates as
they happen
в€’ Avoid the crunch at renewal time
•
Just want a snapshot of all products under HP support?
в€’ You can create your own customizable file download and get just what
you need on to your PC in minutes.
•
Ready to renew your contracts? Do it online in SCA!
•
Need to check when Warranty expires? Use SCA!
Have a contract question at 5am or 9pm?
•
− No need to wait for tomorrow’s business hours - use SCA!
9
Why should you care?
•
SCA displays only HP Services support agreements and HP Care
Packs online
•
SCA does not display Statements of Work
• Access for global accounts is available, however, it will require
logging in to each country’s SCA instance for visibility
•
SCA is not completely automated; much of the work you request
online will be completed by contract administrators behind the
scenes
• Working online allows HP to respond faster; using SCA’s forms to
enter changes or renew your contracts makes your wishes very
clear and easy to process.
•
SCA displays contracts and HP Care Packs that you purchased
directly from HP
в€’ You will need to work on services purchased via a Partner, with that
Partner, and will not have access to those items within SCA
10
How you might use SCA
•
More flexibility – you can work from wherever, whenever you
wish, 24x7
•
Rapid response – using the online capabilities of SCA
eliminates sending written communications to HP or waiting for
return phone calls
•
Higher accuracy – using SCA ensures your changes and
renewals are processed just as you transmitted
•
Transaction tracking – you can track when and what work
you’ve done on your contracts
•
Controlled user access – you decide who can review, who can
modify, and who can renew - it’s up to you
•
Security – SCA uses advanced encryption software and a
password of your choice
11
“The latest update of SCA is VERY cool
and MUCH faster. Please thank the HP
SCA development folks… GOOD JOB
- much quicker now, nice clean layout of
information, ordering easier…!”
Large US Enterprise Customer
Help is available!
•
Self paced training is found at
http://education.hp.com/sca/sca.htm
в€’
Brochure which highlights the power of SCA
в€’ Automated 9 minute demo provides an overview
в€’
в€’
PowerPoint slide deck with detailed screen shots/how-to
information
Automated simulations on key functionalities
•
How to renew a contract
• How to make a change to an existing contract
•
How to customize and download a spreadsheet of
information
• Live Chat is offered in some countries during business hours
13
SCA customer website
http://education.hp.com/sca/sca.htm
9 minute automated
overview of SCA
2 page brochure,
can be printed
75 page training document
Screen shots with key functionalities
3 to 5 minute automated demos
14
24 September 2014
SCA review
•
Increased productivity since each phase of the contract management process
can be performed quickly over the Web – Review, Revise, and Renew online
with SCA!
•
Added convenience of accessing current support agreements online 24x7,
whenever you want, from wherever you want
• Increased efficiency as HP monitors agreement expiration dates and
proactively notifies you when each agreement is ready for renewal
•
Greater peace of mind and more control with timely and accurate contract
renewals ensuring continued service without interruption and verification that
all critical equipment is adequately covered
• Extra support when it’s needed, with HP ready to assist you online at the click
of a mouse with online Live Chat; Chat is available in some countries such as
the United States and Canada.
• Want to know more? Watch the 9 minute demo on SCA, check out the SCA
brochure, or view the several pieces of self-paced training documentation and
demos available at http://education.hp.com/sca/sca.htm
15
Give SCA a try!
•
Go to www.esca.hp.com and click on
Register Now to let us know you
want access.
–
•
•
•
16
24 September 2014
We’ll respond within 24 hours with
your login
Or contact your HP Global Delivery
Rep, ASC, Support Sales Rep or
Contract Administrator and tell them
you want SCA.
SCA is free, it’s available today –
life just got more convenient.
See you online!
How to log in to SCA
How did we get here?
1. Access the URL for your
country.
Log in to SCA here.
Select your
language, enter your
username and
password, and click
the Login button.
Get your username
and password help.
Register here if you
are new to SCA.
Test your computer
for compatibility with
SCA. If changes are
needed, information
on the required
settings is available.
17
alexr1
Resources
•
To launch or register for SCA:
www.esca.hp.com
•
For SCA information:
http://education.hp.com/sca/sca.htm
18
Technology for better business outcomes
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