вход по аккаунту


Best practices in London-Lewisham

код для вставкиСкачать
Global Forum 2001
Newcastle, 19 October 2001
E-Society Applications for Citizens
Innovative Applications:
Best-practices in London-Lewisham
Antoinette Moussalli
Head of European and International Affairs,
e-Government Unit
London - Lewisham
Lewisham, the place
• One of 33 Municipalities which make up London
• Large area: 35.072 sq km / 13.7 sq miles
• 250,000 inhabitants
• A multi-cultural area
• Uneven development across the municipality with
pockets of wealth and pockets of deprivation
• Unemployment: 7%, still higher than in the rest of
Lewisham, the vision
• Together we will make Lewisham the best place
in London to live, work and learn
• Key priority for action:
Connect Lewisham, its people and businesses to
the opportunities of the 21st century through
information and communication technologies
• Lewisham has been heavily engaged with the
modernisation agenda and achieving the UK
government targets to deliver e-government by
Lewisham, the strategy
• We will achieve these targets by 2004
• We have built into our e-Government
strategy a range of projects that will
help Lewisham become a truly
connected Council in a well connected
Your Voice Your Say
Promotes e- Democracy
Access Point
Range of services delivered from one place
Personal videoconferencing to access services
( and (http: //
Promotes Improved access to local Services
Your Voice Your Say
Overall Aims
• Develop the Lewisham web site as a focus for edemocracy and consultation with local residents
and businesses
• Use ICT to open new channels for Lewisham
citizen participation and dialogue on key policy
• Enhance local democracy and civic life by
enabling immediate and direct communication
between citizens and decision makers
Your Voice Your Say
Young Citizens ICT project
• Consultation and involvement of young citizens
using electronic tools:
• Internet survey
• Video conference and chats with young
people across Europe
• Consultation on issues of interest
Your Voice Your Say
General Services
• A video clip introduction to e-democracy
• A live on-line question and answer session with
• An interactive question board where residents can
contribute ideas on key policy issues
• Lewisham quick-poll on-line voting on topical issues
• Database containing results of consultation exercise
• Details of forthcoming electronic consultation
• Details of free internet access
Access point
• Services, information and advice available
through a single point
• On average 12,000 customers a week
• Service areas, some examples:
Housing benefit and council tax
Pupil benefits and awards
Issue of travel permits
and more….
• Partners: the Inland Revenue, Benefits
Agency, voluntary groups
• Remote access to public services and
information using one to one videoconferencing
• 15 Tellytalk sites across Lewisham
• Information about Council tax, housing benefit,
community education programmes...
The benefits
• No need to travel to the Town Hall
• Access to other Lewisham organisations
• Possibility to do joint work on and transmit and
receive documents
Access to services
(Life Events Access Project)
• To deliver joined up services targeted to the
needs of the community
• Available 24 x 7 x 52
• Focuses on life events around everyday
• Information, advice and contact details relating
to the following life events
• Leaving School
• Changing Employment Status
• Dealing with Crime
• Starting School
• Starting a Business
• Moving Home
• Becoming a Carer
• Becoming Disabled
• Having a Baby
• Retirement
Access to services
AVANTI: Added Value Access to New
Technologies on the Internet
AIMS (1)
• Inclusion in the information society of those
people who cannot or think they do not want to
be involved: minority languages groups, young
people, the Elderly
• Intelligent assistant which can take over the
interface to Internet services
• Supports ubiquitous computing and
communication (on the move)
DG Infso
Access to services
AVANTI: Added Value Access to New
Technologies on the Internet
AIMS (2)
• To make it easier for all citizens to use services
provided through Internet technologies.
• Intelligent interfaces for delivering municipal
and general interest services.
• To simplify access to information portals.
DG Infso
Access to services
AVANTI: Added Value Access to New
Technologies on the Internet
• An Avatar: intelligent assistant which will
enable easier “automatic”access to the
services and information delivered through
• Authentication and verification without
using passwords
DG Infso
The way forward
AVANTI will make the interface with all
services delivered electronically simple
and easy to use
Размер файла
184 Кб
Пожаловаться на содержимое документа