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West London Working

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Work Programme:
From Scrutiny to Delivery
Sarah Wilkins
Associate Director, West London Working
Work, Benefits, and Skills: the role of Local Government
Wednesday 19th January 2011
• Overview
• West London Working: Products and Partnerships
• Effective influencing: Lessons Learnt
• West London and the Work Programme
• West London Asks of Prime Contractors
• What is the Employability Performance Rating?
• Benchmarking using the Employability Performance Rating
Our Vision
To transform the coherence and effectiveness of the
existing structure of skills and employment services in
West London to deliver a sustainable increase in the
number of residents in employment and a reduction in
child poverty.
Overview
• 6 West London Boroughs
• 120,000 people claiming out of work benefits in West London
• Annual cost of worklessness in West London is £1.02bn
• £60m approx annual spend in West London to support residents
back to work
• Did not receive any Working Neighbourhood Fund in the last
allocation
• Varied economic regeneration capacity across the 6 Boroughs
• Forecast that, from Summer 11, six prime contractors will deliver
95% of worklessness services in West London
Products
• London wide implementation of the West London Working
developed Employability Performance Rating system that
benchmarks the achievements of skills and employment
providers
• 20,000 hits on the West London Directory of Employment
Services in last 18 months
• Our Provider Confederation has more than doubled its
membership to 700 members, with 207 attending events in 09/10
• We have matched 14 West London businesses with 20 West
London Employment and Skills Providers to pilot a Business
Partner mentoring and coaching scheme across West London
Partnerships
Influencing national and regional investment in employment
and skills in West London
• Inputting into specifications, commenting on bids and provider
delivery
• Proactively working with the provider supply chain through our
WLW Confederation
– Commented on specifications and bids for approx. £40m annual
DWP investment in West London
– Joined the London ESF Programme 2007-13 Regional Committee
in Autumn 2009 to influence the use of approximately ВЈ20m annual
ESF investment in West London
– WLW is attending DWP Provider Engagement Meetings
Effective influencing - lessons learnt
•
•
•
•
•
•
•
•
Need long term relationship with policy makers
Pre specification / �official consultation’ input essential
Need for a sound evidence base – what are you wanting to achieve
and why?
Bid assessment less important than input into ITT questions
To influence bids you need to score as well as comment
Communication and dissemination is essential – both up and down the
supply chain and from LA to funders
Need a facilitated introduction to Prime Contractors from their funder
Ongoing task and finish relationship with prime contractors will
increase effectiveness
Work Programme Contract Package Area
• West London CPA is 16 boroughs and covers both North & West JCP districts
West London and the Work Programme
What we aren’t doing:
• Bidding to delivery elements of the work programme
What have we done?
• Confederation Events to support smaller providers develop their offer to
Prime Contractors
• Developed �West London Asks’ of Prime Contractors, and guidance to
JCP/DWP scorers that links these to the ItT
• Held October �Meet the Prime’ Event
• Established Work Programme Page on www.westlondonworking.org.uk
• Arranged 1:1s with all 15 approved DWP Employment Related Services
Framework providers
• Held Local Authority/Prime Contractor Round Table
West London Asks of Primes
• We would like Prime Contractors to take the strategic lead in
ensuring that West London’s employment and skills services are
coherent and effective and support more residents into sustained
work.
• We want Prime Contractors operating in West London to talk to
each other and provide a coordinated service to local employers
and residents.
• We want Prime Contractors to use and build on West London
Working products.
West London Asks of Primes
We want Prime Contractors to work closely with Local Authorities to:
•
Ensure that employability support reaches all local residents especially hard
to reach deprived communities by:
– Delivering services from localised outreach points in boroughs
•
Integrate Employability Services with Council front line services
•
Develop the ability to adopt a resident case-work approach between
Councils, other local agencies and prime contractors
– e.g. housing, revenues and benefits, children and families and
community safety
•
Provide bespoke employer led training to maximise job opportunities from
major West London regeneration developments
•
Provide regular performance updates
Local Authority Offer to Primes
West London Local Authorities will:
• Share intelligence on key regeneration areas in borough
• Share/advise on specialist local provision in borough
• Broker access to employment opportunities within key regeneration
sites
• Broker access to council and/or Local Strategic Partnership member
organisations
Requests of Jobcentre Plus
• For an opportunity to make DWP bid scorers and JCP bid
commentators aware of the West London Asks
• Copies of successful bids (both framework and Work
Programme)
• That progress towards meeting the West London Asks (or
adhering to the ways of working) is a standing item in PEMs /
DWP Contract Mgt meetings
Employability Performance Rating
What is the rating?
•
•
•
•
•
•
Annual Performance Rating
Transparently benchmarks achievements of providers
Appropriate for use with a wide range of skills and employment grants
Can be used by funders, by prime contractors, and subcontractors
Developed on the principle that will make best use of existing data
All ratings to be made public
Who is using the rating?
•
•
•
•
London Development Agency
London Councils ESF programme
National Offenders Management Service
London Skills and Employment Board requests that work programme
providers publish annual supply chain ratings
Employability Performance Rating
Key Performance
area (KPA)
Weighting
Indicators
Weighting of
indicator
within KPA
Contract
Performance
60%
Delivery against grant targets
48%
Delivery against grant diversity
targets
12%
Conversion Factor
12%
Self assessment of quality
9%
Client satisfaction
9%
Contract compliance and
contractor pro-activity in delivery
10%
Quality
Contract
Compliance
30%
10%
Benchmarking supply chain performance
• North London Sustained Employment Programme six month stock-take
90
80
70
Customer Satisfaction
Self Assessment
Conversion
60
Diversity
6 mnth delivery
50
40
30
20
10
0
LB HARINGEY
(Prime)
LB Waltham
Forest
NHS Haringey
North London
Provider
Consoritum
5E Ltd
LB Enfield
Positive
Employment
Train to Job
Employment
Action Netw ork
Maximum
LB Islington
LB Barking &
Dagenham
St Giles Trust
Paddington
Development
Trust
LB Harrow
LB Haringey
South
London
Business
Rathbone
LB Hillingdon
LB Bexley
City Gateway
London
Probation
Trust
Number of stars
Converting Points to Stars
Results of London Development Agency six month ratings stock-take
Employability Performance Rating of Lead Grant Holders
4
3
2
1
0
Further information
• London Skills and Employment Observatory Employability Performance
Rating Page http://lseo.org.uk/content/1248
• West London Working
http://www.westlondonworking.org.uk/index.php?miid=1668
• Workshop for DWP ERSS Framework Providers: 25 February 2011
Questions?
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