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One stop shop for companies

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Ministry of Public Administration
Republic of Slovenia
One stop shop for companies – never so close
TomaЕѕ Vidic, M.Sc. (Head of One stop shop for companies)
Directorate for E-government and Administrative Processes
Ministry of Public Administration
Slovenia
24.9.2014
1
Agenda
•
•
•
•
•
•
•
•
Start
Goals
Facts about the project
Map of one stop shop
Impacts
Evolution
Promotions
Awards
Ministry of Public Administration
24.9.2014
2
Company start-up before One stop shop
Slow
Complicated
Non friendly
Not accessible
=
Several contacts
User dissatisfaction
Ministry of Public Administration
24.9.2014
3
Company start-up after One stop shop
Fast
Simple
Friendly
Accessible
Transparent
=
“One stop shop”
User satisfaction
Ministry of Public Administration
24.9.2014
4
One stop shop project goals
B
E
T
T
E
R
Enable fast, simple and free of charge
registration of a company
Perform all other obligatory procedures for start up at
one stop shop contact point or online
Support other - most frequent - services for businesses at
one stop shop contact point or online
P
U
B
L
I
C
A
D
M
I
N
I
S
T
R
A
T
I
O
N
Ministry of Public Administration
24.9.2014
5
JAN 07
Facts about the project
FEB 08
SYSTEM CREATION
January 2007 – February 2008
Human resources used:
36 man/years
15 institutions involved
Budget until 1.10.2010:
3.090.000 EURO for development of the system and 2 year maintenance
400.000 EURO for training
350.000 EURO promotion
Total: 3.840.000 EURO (85% ESF)
1.000.000 EURO for adjustment of subsystems
Ministry of Public Administration
24.9.2014
6
Map of one stop shop
Ministry of Public Administration
24.9.2014
7
Impacts
AVAILABILITY OF SERVICES
Services are not limited by time or
geographical factor (24*7*365)
SAVINGS
Companies can use online services or services at One stop shop contact points
USER SATISFACTION
A portal is a single point for e-services and life events for businesses
High
satisfaction
of companies
one
stop
shopper
services
Savings
for companies
amount atwith
10,2
MIO
EURO
a yearat OSS contact
Points (measurement at OSS contact points in 2008):
All services at the portal are free of charge
• Kindness of civil servants: 4,8
General
estimation
of service:
4,6registered free of charge
80% •of
companies
in Slovenia
can be
High
satisfaction
of users
withthan
One1.600.000
stop shopprocedures
portal (questionnaire
Companies
can perform
more
per a year online
at
portal
in 2009):
(2OSS
million
inhabitants
in Slovenia)
• Very satisfy: 47%
• Satisfy: 47%
• Not satisfy: 6%
Ministry of Public Administration
24.9.2014
8
Impacts
14000
80
12000
70
60
10000
50
8000
40
6000
30
4000
Percentage
20
2000
10
20
10
-0
6
20
10
-0
8
0
20
08
-1
2
20
09
-0
2
20
09
-0
4
20
09
-0
6
20
09
-0
8
20
09
-1
0
20
09
-1
2
20
10
-0
2
20
10
-0
4
0
20
08
-0
2
20
08
-0
4
20
08
-0
6
20
08
-0
8
20
08
-1
0
Number of aplication deposits
Number of submitted applications
Date
On-line personal
All on-line
Differentiation in %
ONLINE SUBMITTION OF APPLICATIONS
Ministry of Public Administration
24.9.2014
9
FEB 08
2009
2010
2011
Continuous improvement
Opportunities
Increased use of online services
Higher level of services
Full introduction of usage of services into public
administration
BRINGING SERVICES TO USERS
SIMPLE AND EASY TO USE SERVICES
TRAINING
Ministry of Public Administration
24.9.2014
10
FEB 08
Portal renovation
SEP 08
NOV 08
RENOVATION
Slogan: Never so close!
Ministry of Public Administration
24.9.2014
11
FEB 08
MAR 09
MAR 10
PROMOTION
TV
DVD
BUSES
LEAFLETS
PAPER MEDIA
BILLBOARD
MARKING PANEL
PROMOTION
Ministry of Public Administration
24.9.2014
12
Constant development and training
JAN 07
FEB 08
1ST DEVELOP. PHASE
OCT 08
MAY 09
2ND DEVELOP. PHASE
FEB 10
FEB 11
3RD DEVELOP. PHASE
TRAINING
Development:
Services that will lead to obligatory e-submittion of applications for
social insurance for public administration and businesses
Services for civil servants
Training of:
Civil servants at One stop shop contact points
Employees at Governmental Call center
Employees offering substantive information
Ministry of Public Administration
24.9.2014
13
Awards
Ministry of Public Administration
24.9.2014
14
EUROPEAN COMMISSION
DIRECTORATE-GENERAL
REGIONAL POLICY
Policy Coordination
RegioStars 2010
Finalist
"ICT applications for/by SME's"
Ministry of Public Administration
24.9.2014
15
Thank you for your attention!
email:
tomaz.vidic@gov.si
Ministry of Public Administration
24.9.2014
16
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