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The Village Shop

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Droitwich Road
Feckenham
Worcestershire
01527 894475
Presenter : Rosemary Wormington – Saturday Team Leader
Feckenham Village Shop
Presentation Title
“How to get
volunteers and how
to keep �em!”
Background to the Village
• Village Population about 350
• Parish of Feckenham about 1 000
• Population mostly working or retired, professional
but fairly good socio-economic mix
• Relatively affluent area on the edge of Redditch
• Busy B road running through it
• Last shop closed 18 years ago
How the Shop came about
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Parish Plan 2006
Village Committee 2007
Feckenham Village Shop Association 2008
Executive Board and Operational Committee
set up and still running
• Shop opened 31/01/09
How to Recruit
Start early
• Use local mechanisms
• Newsletters, notice boards, leafleting
• Promotional events
• Word of mouth – follow up with a visit
• Target specific groups e.g. W.I.
• Arrange specific volunteer meetings
How to Organise
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Team Leaders
6 weekly rota
Data base of volunteers
Some volunteers have specific roles
Daily Checklist
Master Folder - procedures
How to Train
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Pre start meetings
Hand Book or Training Manual
Induction
Team Leaders
Regular meetings – 3 / 4 times a year
Specific training roles
Document what you have done.
How to Communicate
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Daily Diary
Notice Boards
Minutes of meetings – displayed on boards
Team Leaders – email, phone, face to face
Email distribution lists
AGM – mail out
Regular Volunteer Meetings
Really important to listen and take action on
feedback from volunteers
Volunteer Meetings
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Team Leader up dates
New product up dates
Finance up dates
Open discussion of issues
Volunteers asked for feedback
Speakers - suppliers
Quiz, question and answer
How to Retain
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Understand what motivates them
Supervision and structure
Communication – both ways
Opportunity – learn, develop, be involved, use their
skills
• Feel part of the organisation
• Celebrate – small and big way!
Summary
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Start early
Need to do everything more than once
Develop a culture of �all in this together’
Be aware that everyone is different
Be enthusiastic but also realistic
Listen to what the local people are saying
Establish effective communication links
Keep it enjoyable
Happy volunteers make a successful shop!
Thank you for listening
Contact us on
feckenhamvillageshop@gmail.com
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