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One Stop Shop Student Services Structure

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One Stop Shop
Student Services
Model
Mt. San Antonio College
Deanna Smedley, Counselor
Angel Lujan, Counselor
Defining the
“One Stop Shop
Student Services Model (OSS)”
Centralized location, where students can
gain access toward college services in
one building vs. scattered offices
throughout campus in order to enhance
accessibility of services.
Mt. Sac’s OSS Components
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First Floor
Assessment
Admissions
High School Outreach
DSPS
EOPS, CalWORKS,
CARE
Office of Vice President
of Student Services
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Second Floor
Counseling Center
Financial Aid
Bridge
Career Placement
Services
Career Transfer Center
Not Included in OSS
Health Services Center
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Advantages
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Student can potentially complete matriculation
process with more efficiency
Counselor can walk student to appropriate service if
necessary
Limits first time student intimidation factor
Consequently may assist in reducing number of
students that are lost through matriculation process
Allows for efficient consultation/communication with
other service staff
What is Connect 4?
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Matriculation process: students complete four
components- Apply, Test, Orientation,
Registration
Target population: Recent high school
graduate, feeder high school
Includes referrals made by Upward Bound,
Bridge Program, Counseling/Advising, other
student services, or high school
Student Services Center
First Floor View
Second Floor View
Counseling Center
Admissions & Records
Financial Aid
EOPS
Bridge Programs
Bookstore
THANK YOU!
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