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Letter Writing - Skills Workshop

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LETTER WRITING
When writing letters decide
if they are going to be
FORMAL
INFORMAL
� To people you don’t
пѓ� To people you know
such as friends or
relatives
know
пѓ�To an organisation such
as a bank or the council
пѓ�Possibly letters of
complaint or letters
asking for information
Writing a formal letter
• One side of the paper only
• Plan before you write
• Keep it simple
45 Orange Close
West Burnham
West Yorkshire
23rd March 2000
The Manager
Barclay Building Society
Long Street
West Hartlepool
Dear Sir
Thank you for your letter dated 15th March.
I am afraid I cannot agree with your letter. I have studied my
bank statement and still cannot find the charges you say are
outstanding.
This is the third letter I have sent and if no action is taken within
the next five days I will contact my solicitor.
I hope this matter can be settled as soon as possible.
Yours faithfully
Ann Angry
NOTE
45 Orange Close
West Burnham
West Yorkshire
ADDRESSES
AND DATE
23rd March 2000
The Manager
Barclay Building Society
Long Street
West Hartlepool
Dear Sir
Thank you for your letter dated 15th March.
I am afraid I cannot agree with your letter. I have studied my bank
statement and still cannot find the charges you say are outstanding.
This is the third letter I have sent and if no action is taken within the next
five days I will contact my solicitor.
I hope this matter can be settled as soon as possible.
Yours faithfully
(Ann Angry)
Space for signature but write or type your
name clearly underneath
When writing formal
letters
Always
Never
• No commas outside
the main body of the
letter
• Use slang
• Use short sentences
and simple words
• Use proper paragraphs
• Use jargon
Exercises
You bought a second hand car for ВЈ700. It had only been
running for a week when the engine broke down. The
garage says it will cost over ВЈ400 to repair.
Write a letter:
A) to the garage where you bought the car asking for your
money back.
B) to your solicitor explaining what has happened and asking for
advice.
C) to a friend explaining what has happened.
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